KTDC Hotels & Resort in Ambalapuzha

"We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake! "

"Great room, customer service and breakfast buffet. Everything was really nice. The rooftop restaurant had great food and vibes. Defs worth the price! "

"Unfortunately I had to cut short the holiday as the hotel is not what I was expecting. It has no restaurant on site TV did not work WIFI was non existent The beech is a 15 minute walk The reception didn't look like one The rooms were stuffy and smelt of stale air The shower in one of the rooms did not work The road leading to the room was muddy following the monsoon with no amenities to keep your shoes clean. On the plus point: The staff were enthusiastic and helpful The rooms are big The bedsheets were clean The overall cleanliness was good. "

"Restaurant menu can be greatly improved "

"Very good food and clean and no mosquitoes "

"Friendly and helpful staff. Good varieties for breakfast and dinner"

"We enjoyed Backwater Resort very much. We stayed 1 evening before an overnight houseboat trip. We enjoyed the resort so much we returned for another day just relaxing. The staff are all super accommodating and everyone greets you in passing. 5 star service. The rooms are done very well with real wood furnishing. It is isolated from the city but so quiet and relaxing. Finally, great lake views."

"First i wolud like to mention negative points beacuse this is serious concern. 1) There is no power back up. No geneartor avaiable, even ups back also not availble.During our stay mid night 1.00 pm power was not available, after 1hr only it has came. 2) There is no staff or securities during night time.In this condition not advisable for family. Positive: 1)location near by beach 2)spacious room "

"Very relaxing and beautiful scenery. The rooms are very modern and clean. There was a total of 7 rooms on board, so it was good to mix and chat to the other guests. The crew on the houseboat were wonderful, very friendly and helpful. Always willing and happy to help. Food was excellent, but keep in mind there is no alcohol, as seems to be case everywhere in Kerala. We will happily come back again."