View from room

Reviews of Hotel Amalfi

3 out of 5
Hotel Amalfi
Via Dei Pastai 3, Amalfi, SA

Reviews

8.6

Excellent

Rating 10 - Excellent. 279 out of 577 reviews" "
Rating 8 - Good. 217 out of 577 reviews" "
Rating 6 - Okay. 54 out of 577 reviews" "
Rating 4 - Poor. 14 out of 577 reviews" "
Rating 2 - Terrible. 13 out of 577 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Paola Lucibello on 11 Oct 2023
Thank you

10/10 Excellent

Slava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good hotel. Just in the heart of Amalfi. Very friendly and helpful staff. Very good breakfast on the rooftop. Hotel provides beach towels to use on the free beach, so there is no need to rent chairs or buy towels in the store, and then carry them around. Hotel is just on the main street with all the restaurants and shops.
Stayed 3 nights in Oct 2023
Response from Paola Lucibello on 10 Oct 2023
Thanks a lot for your wonderful review, hope to see you again )

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the middle of everything but you had to walk down some steps to get there. Room was amazing. Sleeping was great. Can’t even say enough good things about the staff! They were the best!
Stayed 1 night in Sep 2023
Response from Paola Lucibello on 4 Oct 2023
Thanks a lot Sir, hop to see you again )

6/10 Okay

Jasmin

Travelled with partner
The best part of this stay was the location- not difficult to get our luggage to and from here and made it easy to explore Amalfi town. Unfortunately I felt that the cleanliness could’ve been better for a 3 star hotel and the linens/ shower quality were also a let down.
Stayed 2 nights in Sep 2023
Response from Paola Lucibello on 29 Sept 2023
Thank you for your review, Madame, we invite you to come back as soon as possible as our guest for give us another chanceKindest Regards

6/10 Okay

Tessie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel itself is fine. Good location, friendly staff, good breakfast. We stayed in a "standard room," and you get what you pay for. The beds were horrible! Mattress was way to hard. Bedspreads were ancient, and the room was dated. There seems to be an older section and a newer section so if you select a standard room, you'll get what we got. Bearable for one night, but not for three.
Stayed 3 nights in Sep 2023
Response from Paola Lucibello on 29 Sept 2023
Hi Madame, next time, we invite you to select our "better section" (and we ask ourselves why you don't select it before) )Kindest Regards

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Great clean hotel in a fantastic location minutes from all modes of transportation, sites, shops and restaurants. The staff was very friendly, helpful and accommodating. We arrived to check in at midnight and Matteo couldn’t not have been more attentive to our needs.
Stayed 5 nights in Sep 2023
Response from Paola Lucibello on 19 Sept 2023
Thanks a lot Sir, for your wonderful reviewHope to have you as our guest again

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful in arranging our transportation to the airport. They were also able to have our room ready earlier than planned. They were awesome!
Stayed 1 night in Sep 2023
Response from Paola Lucibello on 16 Sept 2023
Thanks a lot Sir for your wonderful review, hope to have you as our guest again :)

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The large room with fresh Italian decor, the jacuzzi, the free mini-bar with drinks and snacks, the breakfast buffet. I reserved this room the night before while staying in another room at the hotel and they made sure I got into this room without delay. They helped me get the last taxi available to Pompeii and brought me to the parking garage and made sure everything was in order. They helped me with my luggage and escorted me to the room. I felt very comfortable and appreciated.
Stayed 1 night in Aug 2023
Response from Paola Lucibello on 15 Sept 2023
Thanks a lot, Madame, for your wonderful review, hope to have you as our guest again )

8/10 Good

Jeneieve

Liked: Cleanliness, staff & service, property conditions & facilities
Great service provided by staff. 24/7 front desk service. Breakfast provided every morning on the roof was delicious and had a wonderful view! In the heart of Amalfi and easily accessible by a few stairs. If you have a lot of luggage there is an elevator that you can take instead of walking up the stairs. Bus and ferry’s are a few minutes walk. If you need help with booking ferries, bus information or booking excursions the front desk is happy to help. Definitely worth the stay!!
Stayed 4 nights in Aug 2023
Response from Paola Lucibello on 11 Sept 2023
Thanks a lot for your review )

8/10 Good

sherif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , staff and breakfast. In the center of all the action very short easy walk to the beach, ferry and bus terminals. I took the standard double room which was very convenient but old style , next time if I will go again I will take the more modern deluxe room ( more expensive though ). The area was not quite being in the center of the city .
Stayed 6 nights in Sep 2023
Response from Paola Lucibello on 10 Sept 2023
thank you

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place in Almafi, nice rooms great AC and very good location!
Response from Paola Lucibello on 29 Oct 2023
thank you

10/10 Excellent

Karol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Amalfi was the perfect location, and the entire staff was attentive providing excellent service. I would definitely book here again. Thank you.
Stayed 4 nights in Aug 2023
Response from Paola Lucibello on 4 Sept 2023
Thank you Madame for you wodnerful review :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful
Stayed 1 night in Aug 2023
Response from Paola Lucibello on 23 Aug 2023
thanks a lot for your wonderful review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place to stay in Amalfi!
Excellent place to stay in Amalfi! We would rebook this hotel tomorrow, this should tell you all you need to know. Repeat business is the highest form of referral. Great staff, clean rooms, and located in the center of everything
Stayed 5 nights in Aug 2023
Response from Lucibello Paola on 20 Aug 2023
Thank you for your wonderful review Sir, hope to have you as our guest again :)

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel, right in the center of town. Lovely staff, helpful, courteous, and accommodating. Very clean rooms and comfortable beds. It was refreshing to be able to take a bath after a long day of travel. Delicious breakfast. Thank you!
Stayed 1 night in Aug 2023
Response from Lucibello Paola on 17 Aug 2023
thnak you so much

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you hope for
Amazing location to everything. This alone makes it worth it. Breakfast was okay, beds were a bit hard. Otherwise great. In particular, Chiara was exceptional at the front desk and made our stay spectacular with activity and restaurant suggestions as well as transportation support. She should be a manager. Thank you!
Stayed 4 nights in Jul 2023
Response from Lucibello Paola on 31 Jul 2023
thank you very much

10/10 Excellent

Jushin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deluxe room was great. Staff were very friendly and accomodating. Restauarants and shops are all close by. 3 minute walk from the main plaza and the bus and ferry terminals. Highly recommend and would stay again. Amalfi is a good hub to stay in while visiting the area.
Stayed 4 nights in Jul 2023
Response from Lucibello Paola on 29 Jul 2023
Many thanks Sir, for your wonderful review :)Hope to have you as our guest again

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Walking distance to. Beach. Staff were friendly.
Stayed 3 nights in Jul 2023
Response from Lucibello Paola on 27 Jul 2023
thanks a lot for your wonderful review :)Hope to have you as our guest again

6/10 Okay

Manish

Travelled with family
Liked: Cleanliness, staff & service
Property is very well located in the center of amalfi city center. It’s a boutique hotel in by lanes of amalfi city center. Strangely, although hotels.com showed that our payment was already deducted, property accounts team contacted us to make the payment directly and it wasn’t easy to make the payment through the payment link that they shared. Ideally, hotels.com should have taken care of payment Felt it was a bit overpriced for a quad room as the room was small and two single beds weren’t very comfortable Breakfast was nice but the warm options were very limited You have to be careful about parking as the parking lot is small and is in the busy city center. You need to inform the hotel at least 1 day in advance to take out car as they need to move other vehicles.
Stayed 2 nights in Jul 2023
Response from Lucibello Paola on 27 Jul 2023
Good afternoon Sir, we really don't understand why you complain on this review about the hotels.com communication with the guests, in our payment options is well described we send to the guests the link of payment, if you don't want to pay trough the link you should pay trough Hotels.com with a virtual card, we don't understand why you don't do it (mystery).We also don't understand why you reserve a quadruple room instead of 2 double rooms, you see the photos on the web site but maybe you don't want to spend too much (in Italy, when we go on vacation, we don't care about money, we care about to be comfortable :) )The parking options are well described in the mail we send you some days before your arrival, you tell us for you is okay and instead you complain on the review (second mystery).About the breakfast, please, come back and we will happy to serve spaghetti with clams, next timeKindest Regards

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Thumbs up!!
Clean & Centrally located, close to everything. Staff was pleasant. Great breakfast on rooftop. Would definitely stay again!
Stayed 2 nights in Jul 2023
Response from Lucibello Paola on 23 Jul 2023
Thanks a lot Sir for you beautiful review, hope to have you as our guest again :)

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Lucibello Paola on 18 Jul 2023
thank you

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were Amazing! The place is close to everything!
Stayed 3 nights in Jun 2023
Response from Lucibello Paola on 13 Jul 2023
Dears, thanks a lot for you review, hope to have you as our guest again :)

8/10 Good

Alexander

Stayed 4 nights in Jul 2023
Response from Lucibello Paola on 13 Jul 2023
thank u

10/10 Excellent

Aiman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Everything is near: plaza, beach, bus stops, port, shops, cafe and restaurants.
Stayed 1 night in Jul 2023
Response from Lucibello Paola on 13 Jul 2023
Dears, thanks a lot for you review, hope to have you as our guest again :)

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Great location, excellent breakfast, beautiful rooms. We would stay here again. Thanks!
Stayed 3 nights in Jun 2023
Response from Lucibello Paola on 10 Jul 2023
many thanks Sir for your wonderful reviewHope to see you again

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the property, staff were super friendly and knowledgable of the area. Location is perfect to everything. There’s also a hidden restaurant called ristorante La Perla that was a 10/10…Would definitely stay with them again
Stayed 3 nights in Jul 2023
Response from Lucibello Paola on 10 Jul 2023
thanks a lot Sir, for you wonderful review :)Hope to have you as our guest again

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lucibello Paola on 9 Jul 2023
Thank you Sir, for your wonderful review, hope to have you as our guest again :)

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location
Stayed 3 nights in Jul 2023
Response from Lucibello Paola on 9 Jul 2023
Thank you Madame, for your wonderful review, hope to have you as our guest again :)

10/10 Excellent

Adeeb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Response from Lucibello Paola on 8 Jul 2023
Thanks a lot for your lovely review

8/10 Good

Rami, Concord

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel overall. Location is excellent..
Stayed 3 nights in Jul 2023
Response from Lucibello Paola on 8 Jul 2023
Thanks a lot for your review

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service
The room we were given was poor quality; Old and not updated unlike all their photos on website, I felt scammed and very disappointed when we walked into our room! Shower door would not close Beds hard and felt like sleeping on box springs Bed spread felt like a hard thin old curtain Very disappointed in room, expected more from their website photos, never would have booked this hotel knowing our room quality Plus side: Front desk staff very kind and good breakfast buffet included The hotel perfect waking distance to everything including waterfront, buses/ferries, shops and restaurant
Stayed 3 nights in Jun 2023
Response from Lucibello Paola on 7 Jul 2023
Good morning, the room you have chosen is a basic standard room plus it is the only quadruple room with a balcony, the other room has a window and it was offered to you.In the structure there are different rooms depending on the rate, there are superior category rooms such as superior deluxe rooms and junior suites but they are all for two people.We are sorry to hear about this and on your next visit we will assign you one of our best rooms for you

10/10 Excellent

Raul

Stayed 4 nights in Jun 2023
Response from Lucibello Paola on 23 Jul 2023
Thanks a lot Sir for you beautiful review, hope to have you as our guest again :)

10/10 Excellent

Raul

Stayed 4 nights in Jun 2023
Response from Lucibello Paola on 18 Jul 2023
thank you

10/10 Excellent

Tabra

Stayed 6 nights in May 2023
Response from Lucibello Paola on 13 Jul 2023
Dears, thanks a lot for you review, hope to have you as our guest again :)

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend!! Great location and awesome service!
Stayed 2 nights in May 2023
Response from Lucibello Paola on 13 Jun 2023
thanks a lot for your review Mister Cody, hope to have you as our guests again :)

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our 5 days staying here. Much more convenient location than all of the other properties other couples we met were staying in. Would definitely stay here again. Hopefully our next trip will be soon.
Stayed 5 nights in Jun 2023
Response from Lucibello Paola on 13 Jun 2023
thanks a lot for your review Mister Timothy, hope to have you as our guests again :)

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it close to everything. Very clean too.
Stayed 3 nights in Jun 2023
Response from Lucibello Paola on 19 Jun 2023
thanks a lot madame, hope to see you again :)

6/10 Okay

Geraldine Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Would like to have known they had a car service this was not clear. Wd have liked if front desk noticed my age (76) and offerd to have my case carried down the many steps to street level - i managed myself but attention to detail like that is important. Of course i cd have asked but got the feeling it wd be an imposition. The staff in the breakfast area were very nice and helpful
Stayed 3 nights in Jun 2023
Response from Lucibello Paola on 13 Jun 2023
Hi madame and thanks a lot for your review.We just want to reply us that we really don't understand why you don't ask us our help, we give for sure and hand for carry you luggage on.Plus, we don't understand why we must have a car service, we are in the historical centre of the city, very close by the bus station and the port, we repeat, we for sure give you an help with luggages but nobody ask for helpKindest Regards

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amalfi
Got a surprise when they said 80 US for parking a day. Would not recommend.
Stayed 2 nights in Jun 2023
Response from Lucibello Paola on 8 Jun 2023
Hi Mr. Ross, The cost of our parking is well described on the Expedia.com website, it's not our fault you don't read it.In addition, we have written the cost of parking on the Expedia.com website and in the welcome email we send you.So you haven't read anything twice and you think it's our fault, so, this is very funnyKindest Regards

10/10 Excellent

Ramesh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All Hotel staff have been brilliant at reception, all breakfast and dining staff. People helping for parking in congested space have been so polite and amazing. Except one lady on reception on our check out day (02/06/2023 - Friday - Room 406), we just asked for bottle of water on our way out and she said she dont have, I believe she may not have it there but she could at least try to get us some water, instead she opened the lift for us and directed our way out. We only had couple interaction with this reception staff and I noticed she was bit rude every time. Other then that every staff member gone extra mile to help us have lovely holiday.
Stayed 4 nights in May 2023
Response from Lucibello Paola on 5 Jun 2023
Good morning, it was a pleasure having you as our guest and we hope to see you again.Water is placed in the rooms as a welcome and unfortunately it is not provided even at check-out

8/10 Good

Cole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, only downfall, lots of stairs for people with luggage
Stayed 2 nights in May 2023
Response from Lucibello Paola on 1 Jun 2023
Thanks for your review Sir, just want to clarify, stairs in Amalfi are everywhere, if you don't love stairs, amalfi is not town for you.However, we have porter can help you with luggages, when you are on the stairsKindet Regards

10/10 Excellent

V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was beautiful but a little hard to access. But people would help us find alternatives to the stairs. It would be helpful to know they would bring luggage up as we are elderly and struggled a bit. But it was awesome
Stayed 3 nights in Apr 2023
Response from Lucibello Paola on 30 Apr 2023
thank you

8/10 Good

Wai

Stayed 2 nights in Apr 2023
Response from Lucibello Paola on 13 Apr 2023
thank you

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Ranilo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Located right on the street full of tourist shops by the Amalfi Square. Lots of restaurants and very good easy access to the bus, ferry, to get around other villages Positano, Capri, Revello, Sorrento, etc!
Stayed 3 nights in Oct 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really can’t say enough about this property, it was quaint, really clean, the rooms were a bit small, but they were very contemporary… It probably won’t do me any good to say this, but this was the hidden gem of our trip to Italy, it costs us 500.00 dollars CDN to stay there and it was simply one of the nicest places during our trip. The roof top terrace was beautiful, felt very inviting. The staff was nice. The one thing about it was, we had a bit of a hard time finding the entrance to the hotel but once we had that licked, the rest was awesome. A truly must staff while in Amalfi… right in the heart of things…
Stayed 3 nights in Sep 2022
Response from Lucibello Paola on 12 Oct 2022
Thank you

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 3 nights in Sep 2022
Response from Lucibello Paola on 30 Sept 2022
thank you

6/10 Okay

Javed

Travelled with partner
Liked: Staff & service
Too noisy at night. Room's wallcolor was pathetic.
Stayed 3 nights in Sep 2022
Response from Lucibello Paola on 28 Sept 2022
thank you

2/10 Terrible

Fariba

Stayed 3 nights in Sep 2022

10/10 Excellent

Pam, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in city center but still very quiet at night. Staff was very friendly and helpful. We will be back.
Stayed 3 nights in Sep 2022
Response from Lucibello Paola on 25 Sept 2022
thank you