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"Breakfast was lovely. Very nice staff. Wonderful location!! Vicenza is a wonderful town."

"Clean room. Amazing staff "

"When I arrived everything was ok ,checked in to my room , and it wasn’t the room I paid for the staff put me in a room intentionally messing up thinking I wouldn’t notice , I called reception then got placed in the right room without an apology "

"Nice Hotel "

"I had a very lovely visit. "

"Lovely place in the old city, close to everything. The staff where friendly and helpful. Very comfortable bed and pillows."

"Clean room. Breakfast is was great. "

"This property falls far short of luxury standards—it's more like a dated motel than a 5-star hotel. I suspect it may have been upscale 50 years ago, but there has clearly been no meaningful maintenance or renovation since then. The overall condition is very run-down. Towels had visible holes, the pillow felt like a solid brick, and the bathrobe was in such poor shape that it was off-putting just to look at. The room had no functional temperature control, forcing us to open the windows for any airflow—which unfortunately let in a lot of cigarette smoke from outside, making the space stuffy and unpleasant. Other issues included: A very old, heavily stained couch in the room full of holes. Stained breakfast tablecloths. Outdated physical keys (not electronic key cards) for both the room and the safe—something that feels like a basic necessity in modern hospitality, not a luxury perk. We booked for two nights but checked out after just one. The uncomfortable bedding (especially the rock-hard pillow), unbearable heat, and constant smoke made sleep impossible. Unfortunately, the hotel refused to refund the second night. Overall, this was a disappointing and frankly sad experience for what was presented as a luxury stay."

"Alll ok until heavy wind pull the massive window wide open just about to fly away . No explanation given why we have this room basically with no locking system in place knowing we have kids in that room . Obviously no refund given or apologies as we been getting to different rooms as nothing happened Overall hotel is not bad but needs just a touch of maintenance "