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"Air conditioning didn’t work but over all was a very nice place "

"only one thing need to improve is hard to get parking"

"Great friendly service. Clean and relaxing 5 stars"

"My daughter and I always stay here when we come over to lagoon park. The room is always nice and they keep good care of the property. We’ve had few hiccups with the service over the last few years but nothing worth staying somewhere else. The restaurants are good and usually busy. We don’t get caught up in but picking just to get stuff for free everywhere you can stay has issues. An example is we waited a very long time for our door dash order. This is not the hotels fault so why do others nic they’re review for things unrelated to the property."

"The hot tub jets need additional work. Bathroom shower had issues. Breakfast was great!"

"Great hotel"

"Absolutely loved this place! Just what you would expect for a mountain stay. Fireplace, spacious bathroom with luxury drives and towels. Comfortable bed. "

"Grand American is five star all around. Really lives up to its name. Definitely worth taking the time to explore the architecture as it is such a beautiful building. "

"I was very impressed with how clean it was. I loved the pool and the gym. I would for sure stay there again. "