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On arrival they could not find our booking. Due to lack of English by reception it was very difficult to understand what was going on? Three telephone calls to booking.com did resolve it and the Hostel couldnāt be more apologetic! However it did mean an hour sat in reception with other guests watching us. Good location near bus and train station. Lots of bars, cafes and restaurants within the area. 20 to 30 minutes walk to centre and fort. Room was clean and airy. Shower could do with a bit of TLC and a better clean in the folding door.
Verified traveller
Stayed 2 nights in Mar 2019
Response from Carlos Golbano. Gerente. on 3 Apr 2019
Hello, thank you very much for taking the time to tell us about your experience at our hostel. The first thing is to apologize for the mistake made, which in our case has nothing to do, because it was a mistake that your reservation was not updated on the reservation website and we worked as quickly as possible to solve the problem. Thank you very much for your score because we put everything on our part so that our customers are the best possible. Thank you very much and greetings.
8/10 Good
Verified traveller
27 Oct 2018
Verified traveller
Stayed 3 nights in Oct 2018
Response from Carlos Golbano. on 6 Nov 2018
Thank you very much.
6/10 Okay
Sandra
10 Oct 2018
Liked: Cleanliness, staff & service
Ok for a night
Hostel was in a good position for access to the bus station. Found it a bit difficult due to lack of lift and being on the 2nd floor (carrying cases is not easy when you're over 65). No communal area to speak of and the room was cramped as you would expect from a hostel. Staff were helpful despite my lack of Spanish.
Sandra
Stayed 2 nights in Oct 2018
Response from Carlos Golbano. on 6 Nov 2018
Thank you very much for your comments, they make us improve our daily work a lot.
Muchas gracias por sus comentarios, nos hacen mejorar cada dĆa. Ascensor no tenemos, lo sentimos muchĆsimo, ya que no se puede instalar, pero le garantizamos que ganara en salud si sube 1 planta o 2. Le deseamos un feliz dĆa.
Es un sitio fantĆ”stico,en una muy buena zona,las habitaciones son amplias,la cama y almohada muy cĆ³modas,la limpieza muy buena y el trato de los trabajadores impecable
My only objection is, that I would have liked to know before arriving, that I had to check out before 9 am.
Janne
Stayed 1 night in Nov 2018
Response from Carlos Gerente. on 21 Nov 2018
Hi, thank you very much for your comments. But I have not understood your message very well. In our hostel the Check out is until 12 noon, so until that time the client can be in your room. The check in is at 12 am at 24 night..
Thank you. See you soon.