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"Check in went smoothly, got to our room to discover we did not get our upgrade, the gentleman later was nice and gave us the upgrade, we wanted the upgrade as that's where the coffee was, however, if you want more then the two capsules they give you, they charge you! The room was fine, bar was nice, but amenities were terrible "

"This property was a great find! It was in a great location, great amenities, decent breakfast, safe and good value for the money, "

"Excellent hotel for overnight stay. Area was a little short of restaurants but the hotel bar was great."

"The property and location are spectacular. If you are driving, the parking entrance is tricky. You have to get out of your car and use the buzzer at the gate. Hello - hotels.com - maybe you can warn people about that and save them the hassle of figuring that out while their bladder is bursting after a long drive."

"very friendly staff, comfortable stay "

"the best hotel in spain"

"Nice"

"The property is beautiful. Next to the Plaza España and close to the train station. The room was quiet and spacious. An excellent Italian restaurant next door and walking distance to all the major Roman sites. Breakfast was very good. The hotel was all that I hoped for."

"The property is in good conditions and it's located at the historic center. We chose it because it was recommended. But our experience was not good from the beginning. The access to the hotel was blocked and we were not informed in advance. We had to call the hotel after trying to get there for over an hour. Then they sent us written instructions through email. At least the instructions included pictures so we can follow them properly (the streets are very narrow with confusing signs). When we finally arrived, we had to leave the car at a nearby Plaza, walk to the hotel, do the check-in and leave our luggage. Nobody helped us with our luggage. Then they provided us with a QR code to get to the parking space. After that, we had to walk to the Hotel. I understand it's a historic building, located at a historic center but they should provide their guests with a better experience when arriving and leaving the hotel. Also they should at least have coffee available at 7:00 AM for the guests that need to leave early."