Al Khuzama Hotels, Riyadh

"The hotel stay was OK but I was disappointed because there is misleading information provided at the Expedia web site at the time the reservation is made. The fare announced includes the options of Wifi (no extra charge), Full breakfast, and Full breakfast + Wifi. I selected the third option assuming that an extra charge of $ 33 dollars per day would provide me high connectivity. To my surprise, when I arrived at the hotel, I was told that WiFi is complimentary (as it usually happens in today's world in hotels) and that there is no option of better quality of internet. In other words, for two nights I was charged extra $66 dollars for a service not provided. I tried to resolve the matter with both Expedia and the hotel management, In the case of Expedia a credit equivalent to $25 was awarded, but at the hotel, despite efforts in contacting the management, no response was provided. Staff from the front desk were helpful and professional, especially Mohammed and Mucqbe, but they were unable to resolve the problem. It is not a matter of the extra charge, but more importantly, about the misleading information at the Reservation sites, and about responsiveness of the management of the hotel. "

"Room is huge and is very clean. "

"The spa was amazing! This is an excellent hotel!"

"Excellent, but as usual, must ask for the room to be cleaned every day and hand wash cloths :-)"

"Clean and nice. Then jr suite layout was weird. You walk into the bedroom and then lounge was on the side. Usually you walk into the living room not the bedroom. This was a make shift suite. The TV is mis aligned with bed, sits on the side. "

"Clean room"

"Staff "

"Great stay … thanks "

"Amazing A+"