Couples treatment room(s), sauna, hot tub, steam room
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Reviews of Golden Tulip Aix les Bains

4 out of 5
Golden Tulip Aix les Bains
2 rue Jean Louis Bias, Aix-les-Bains, Savoie

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 393 reviews" "
Rating 8 - Good. 127 out of 393 reviews" "
Rating 6 - Okay. 44 out of 393 reviews" "
Rating 4 - Poor. 11 out of 393 reviews" "
Rating 2 - Terrible. 13 out of 393 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

William, Pittsburgh

Business traveller
Disliked: Staff & service, amenities
Check in was a total mess, it was sorted eventually but with much of the initial Bland being placed on us, that wasn’t the case. Bureaucratic entry time-based system for breakfast … 08:00 slot and there was 3 other people in the room. I would not stay here again. Very poor staff, often absent from the front desk. The property was overheated, at least the window opened because it was impossible to chill the room. I had booked for three people, every had to registered and provide a credit card.
Stayed 1 night in Feb 2024
Response from La Direction on 9 Mar 2024
Dear Guest, We would like to thank you for taking the time to share your impressions following your stay. Please be informed that check-in time is 3 PM at the Golden Tulip of Aix-les-Bains. As you arrived early around 1 PM our entire Front Desk Team did its best to accommodate you and your 2 mates as soon as we could. Your booking faced a technical error, which again, our team did its best to fix as quickly as possible while being professional and available for you. Our Front Desk is open 24/7 with at least 2 Receptionists per shift so that you can always be helped. Moreover, if the room is too hot for you, please be informed that we can manage the temperature from the Reception, our guests only have to call and we lower the heat. For security reasons, every guest that has a room booked here has to present an ID card as well as a credit card, it is our policy to avoid any fraud. To conclude, the time-based system for breakfast has been established for the comfort of our guests so that everyone has a table as well as food on the buffet.Best regards,

10/10 Excellent

Clement

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel
Stayed 3 nights in Feb 2024
Response from La Direction on 4 Mar 2024
Dear Guest,All of our teams would like to thank you for this wonderful 5/5! We are glad to read that you found our hotel "nice". We do hope to have the pleasure to welcome you back soon,

10/10 Excellent

Jérôme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not a “suite” other than being bit. 5th floor needs major maintenance and housekeeping standards are very poor.
Stayed 3 nights in Sep 2023

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good!
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids.
Great for kids. Rooms new and clean. Staff extremely good. Great location. Just be aware there is renovation right now but it didn’t bother us as it was only noisy when we were out in the day.
Stayed 1 night in Apr 2023
Response from Romain - Service réservation on 13 May 2023
Bonjour Madame Sophie,Permettez-nous de vous remercier de votre venue chez nous et de votre superbe note ! Nous effectuons effectivement des travaux de rénovation de nos chambres (en semaine uniquement) afin de vous proposer une toute nouvelle décoration mise au goût du jour. Nous sommes ravis de savoir que ces rénovations n'ont pas perturbées votre séjour.Au plaisir de vous revoir chez nous,

8/10 Good

Anna

Stayed 2 nights in Oct 2022
Response from René - Responsable clientèle on 22 Oct 2022
Chère Madame,Nous vous remercions pour votre retour très positif. Nous restons à votre disposition pour toute demande ou future réservation.Bien cordialement,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel very central
This is a lovely hotel, spacious and comfortable. I had a standard room and it was quite big if a little spartan. The toilet is separate from the bathroom which makes it a bit small when the door is shut. Don’t know why, but lots of hotels think a big shallow oblong basin looks good. It might look good but they are not useable and waste a lot of water.
Stayed 4 nights in Jun 2022
Response from René - Guest relation manager on 19 Jul 2022
Dear Guest, We thank you for the good note you gave us and we hope to welcome you soon again. Best regards,

8/10 Good

Alon

Stayed 2 nights in Jun 2022
Response from René - Responsable clientèle on 19 Jul 2022
Chère Madame, Cher Monsieur, Nous vous remercions d'avoir pris le temps de nous laisser cette très bonne note. Au plaisir de vous accueillir lors de votre prochaine venue à Aix-les-Bains. Bien cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern
Clean and spacious hotel. Comfortable bed and walking distance to Lake Bauge.
Stayed 1 night in May 2022
Response from René - Responsable clientèle on 18 Jul 2022
Many thanks for your kind comment and the good note you gave us. We hope to welcome you again soon. Best regards,

10/10 Excellent

Robert

Stayed 1 night in Feb 2022

10/10 Excellent

Guilhem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. I recommend. If they would have a weighing machine to borrow it would be perfect.
Stayed 1 night in Jan 2022

10/10 Excellent

S

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay
Great location, very clean. The only issue is Air Con it does not work in any room although the option is within the thermostat. We look forward to returning.
Stayed 1 night in Oct 2021

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Aix,visit!
We enjoyed the room/ and bar area ! The other facilties we did not use! Staff were alright!
Stayed 4 nights in Jul 2021

8/10 Good

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

vaucelle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very clean. Nice size rooms. Restaurant on site was delicious. Good location in center of town.
Stayed 1 night in Aug 2020
Response from Chargée de communication on 13 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020

6/10 Okay

James, Gloucestershire

Travelled with family
Liked: Cleanliness
The good, it's clean. The bad: overpriced, small room's, restaurant could not accommodate us, breakfast very average but expensive! I would not stay again unless it was an emergency!!!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Effort on the parking
A very good place for a city-break. Comfortable hotel with a kind staff. The SPA is really nice as well. The only thing we disliked was that we had to pay for the parking.
Stayed 2 nights in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in a lovely central location. Didn't get a chance to use the spa facilities unfortunately so am unable to comment on those.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Faded Property with Lackluster Service
Planned a weekend trip to Aix-les-Bains to 'take the waters' at Golden Tulip and the connected Spa, only to find out upon trying to enter the spa that they required extra purchases special swimsuits totaling EU 28. The Hotel staff was not helpful in explaining why there was this requirement, or why these charges were not clear when booking, and wouldn't let us cancel the room either. Overall, while the room was clean and comfortable, and breakfast was decent, the property was not managed to the same level as other four-star properties in France: laundry carts were left in the hallways for hours, signage to breakfast was unclear, and the grounds needed better upkeep. Perhaps fine for a business trip, but not for a weekend getaway.
Stayed 1 night in Oct 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful for touring
Aix le Brains is an ideal location to base yourself from for a tour around the national park and surrounding area. The drives and scenery were remarkable. The town itself, I can not coment upon as we did not explore it beyond the immediate area.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The Golden Tulip is likely one of the best hotels in Aix les Bain. It is very conveniently located (if you’re in town for the thermal baths or casino) near the center of town. The staff was helpful and friendly with suggestions.
Stayed 1 night in Sep 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location!
The Golden Tulip was gem! Beautiful, clean hotel, lots of amenities, ideal location next to the train station, very helpful staff. We got some especially useful tips for our stay from Diana and we enjoyed chatting with her at the desk! Thank you, Diana!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Superb breakfast and could eat outside Helpful staff especially with storing bikes Quiet
Stayed 3 nights in May 2019

6/10 Okay

philippe

Business traveller
Liked: Staff & service
Vieillissant dans la chambre ou j ai ete loger
Stayed 2 nights in May 2024

6/10 Okay

Kalust

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hôtel vieillissant, organisation lacunaire
Stayed 1 night in May 2024

4/10 Poor

Anne-Laure

Stayed 1 night in Feb 2024
Response from La Direction on 4 Mar 2024
Chère Madame,Toutes les équipes du Golden Tulip d'Aix-les-Bains vous remercient grandement d'avoir pris le temps de partager vos impressions à la suite de votre séjour. Nous sommes navrés de constater que votre expérience n'ait pas été à la hauteur de vos attentes. La satisfaction de nos clients est notre priorité et la plus belle des récompenses. C'est pour cela que nous espérons vous accueillir de nouveau pour un meilleur séjour ! Belle journée,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from La Direction on 4 Mar 2024
Cher Monsieur, Toutes les équipes du Golden Tulip d'Aix-les-Bains vous remercient pour ce joli 10/10 ! Nous espérons avoir le plaisir de vous revoir très vite, Belle journée,

4/10 Poor

Amel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from La Direction on 4 Mar 2024
Chère Cliente, Cher Client, Toutes les équipes du Golden Tulip d'Aix-les-Bains vous remercient d'avoir pris le temps de noter votre expérience. Nous sommes navrés de constater que votre expérience n'ait pas été à la hauteur de vos attentes. La satisfaction de nos clients est notre priorité et la plus belle des récompenses ! C'est pour cela que nous espérons avoir le plaisir de vous accueillir de nouveau pour une meilleure expérience. Belle journée,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice when not too busy
Very nice hotel, close to the casino and train station. Very nice pool (1st floor) for swimming a bit, warm water level. The spa (floor -1) is even nicer but just too busy, especially on weekends. That ruins a bit the potentially great experience, maybe providing prebooked entry slots would help. The breakfast is nice too, just also too crowded on weekends. I had to wait for 10 mins before even getting a table on Sunday. The new cosy rooms are nice and modern, maybe you can hear a bit too much of the party outside though. Overall I was happy and will stay here again.
Stayed 3 nights in Jan 2024
Response from La Direction on 5 Mar 2024
Dear Guest,We would like to thank you for taking the time to share your impressions following your stay at the Golden Tulip of Aix-les-Bains. We are so glad to read that you had a good experience. All of your feedback will be shared with our staff to always improve the quality of our services. We do hope to have the pleasure to welcome you back soon, maybe during a quieter time! Best regards,

6/10 Okay

Stephanie

Travelled with family
Stayed 1 night in Jan 2024
Response from La Direction on 4 Mar 2024
Chère Madame, Toutes les équipes du Golden Tulip d'Aix-les-Bains vous remercient d'avoir pris le temps de noter votre expérience. Nous sommes navrés de constater que votre expérience n'ait pas été à la hauteur de vos attentes. La satisfaction de nos clients est notre priorité et la plus belle des récompenses ! C'est pour cela que nous espérons avoir le plaisir de vous accueillir de nouveau pour une meilleure expérience. Belle journée,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent avace un personnel au top
Stayed 1 night in Jan 2024
Response from La Direction on 4 Mar 2024
Chère Cliente, Cher Client, Toutes les équipes du Golden Tulip d'Aix-les Bains vous remercient pour ce joli 10/10 ! Nous sommes ravis que vous ayez apprécié votre séjour et notre "personnel au top" !Nous espérons vous revoir très vite,

10/10 Excellent

CHRISTOPHE

Stayed 2 nights in Jan 2024
Response from La Direction on 4 Mar 2024
Cher Monsieur, Toutes les équipes du Golden Tulip d'Aix-les Bains vous remercient pour ce joli 10/10 ! Nous espérons vous revoir très vite,

8/10 Good

Joao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Direction on 4 Mar 2024
Cher Monsieur, Toutes les équipes du Golden Tulip d'Aix-les Bains vous remercient pour ce joli 8/10 ! Nous espérons vous revoir très vite pour une expérience de 10/10,

10/10 Excellent

Chrystelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour excellent Chambre magnifique Calme absolue Expérience Spa superbe
Stayed 1 night in Jan 2024
Response from La Direction on 4 Mar 2024
Chère Madame, Toutes les équipes du Golden Tulip d'Aix-les Bains vous remercient pour ce joli 10/10 ! Nous sommes ravis de lire que vous ayez passé un "séjour excellent" !Nous espérons vous revoir très vite,

10/10 Excellent

LLewellyn

Stayed 1 night in Jan 2024
Response from La Direction on 4 Mar 2024
Chère Madame, Toutes les équipes du Golden Tulip d'Aix-les Bains vous remercient pour ce joli 10/10 ! Nous espérons vous revoir très vite,

10/10 Excellent

benoit michel de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Direction on 4 Mar 2024
Cher Monsieur, Toutes les équipes du Golden Tulip d'Aix-les Bains vous remercient pour ce joli 5/5 ! Nous espérons vous revoir très vite,

10/10 Excellent

Billel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from La Direction on 4 Mar 2024
Cher Monsieur,Toutes les équipes du Golden Tulip d'Aix-les-Bains vous remercient pour ce joli 10/10 ! Nous espérons vous revoir très vite,

2/10 Terrible

Lola

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nous avons du partir précocement pour un décès. Nous ne sommes restés qu’une nuit sur les 4 prévues. Aucun remboursement ni même dédommagement n’a été envisagé. Aucune réponse n’a été formulée par l’hôtel lui même. Uniquement grâce à Hôtels.com qui nous a tenus informés. C’est honteux.
Stayed 4 nights in Dec 2023

10/10 Excellent

PHILIPPE

Stayed 1 night in Nov 2023

10/10 Excellent

Julien

Stayed 1 night in Nov 2023

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super sejour. Tres reposant. Un magnifique espace aquatique
Stayed 1 night in Nov 2023

6/10 Okay

antoine

Travelled with group
Disliked: Cleanliness, staff & service
Sejour convenable, service stationnement mediocre (manque place + impossibilite d'ouvrir le portail ouvrant carte non fonctionnelle et process interphone inexistant), chambre standard pour le prix. Prix trop élevé pour le standing proposé.
Stayed 1 night in Nov 2023

10/10 Excellent

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Très agréable
Stayed 1 night in Nov 2023

10/10 Excellent

yassine

Stayed 1 night in Nov 2023