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Reviews of Adelaide Rockford

4 out of 5
Adelaide Rockford
164 Hindley Street, Adelaide, SA

Reviews

8.4

Very good

Rating 10 - Excellent. 458 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maree

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in Apr 2024
Response from Peter on 14 Apr 2024
Dear Maree,so glad you enjoyed your experience at Adelaide Rockford Hotel.With best regards,Peter

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Peter on 14 Apr 2024
Dear Tim,thank you for rating your stay with us 5 out of 5. Glad you enjoyed your stay.With best regards,Peter

4/10 Poor

Mel

Liked: Staff & service
Disliked: Property conditions & facilities
There were no complimentary biscuits or snacks and no mini bar
Stayed 1 night in Apr 2024
Response from Peter on 8 Apr 2024
Dear Mel,sorry we did not live up to your expectations especially with regard to in room guest amenities. As a hotel, we'll review those potential offerings. The removal of these was due to COVID but also due to the amount of waste as we try to remain as sustainable as possible. Alternative offerings we will revisit.Thank you for your feedback.Sincerely,Peter

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient location. Nice room, comfortable beds and awesome staff service. Will definitely stay again. There are lots of dining options all within walking distance.
Stayed 4 nights in Apr 2024
Response from Peter on 8 Apr 2024
Hi Helen,glad you enjoyed your stay with us.With best regards,Peter

8/10 Good

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I have stayed here before and would stay again thankyou
Stayed 3 nights in Mar 2024
Response from Peter on 8 Apr 2024
Hi Georgina,Glad you enjoyed your stay with us. See you again soon.With best regards,Peter

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service
Stayed 2 nights in Mar 2024
Response from Peter on 1 Apr 2024
Dear Jeffrey,glad you enjoyed your stay.With best regards,Peter

8/10 Good

GURMIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Mar 2024
Response from Peter on 24 Mar 2024
Hi Gurmit,Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Helen, Chatswood

Liked: Cleanliness
Excellent experience. Staff friendly and extremely helpful. Room, amenities and breakfast all great.
Stayed 1 night in Mar 2024
Response from Peter on 12 Mar 2024
Hi Helen,thank you for the positive feedback. Glad you enjoyed your stay.With best regards,Peter

6/10 Okay

danniel

Disliked: Staff & service
The website and booking boasts so much, but it didn't live up to the expectations at all. It offered breakfast but didn't make it clear where to book it. So when I tried, it turned out it wasn't included. Parking was very limited and expensive
Stayed 3 nights in Mar 2024
Response from Peter on 11 Mar 2024
Dear Danniel,sorry we didn't live up to your expectations. I have taken note of your concerns and will look to address these to make it easier including how to book breakfast.Hopefully in the future we may be able to ensure your stay is a far better experience and value.Sincerely,Peter

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location central to everything
Stayed 1 night in Mar 2024
Response from Peter on 5 Mar 2024
Hi Mark,thank you for rating us 5 out of 5. Glad you enjoyed our location and your stay.With best regards,Peter

8/10 Good

sharon, Adelaide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air-conditioning remote did not work. The room was stuffy warm all night, not good in summer. The towels are old as the Adelaide hills. We loved the big room and renovation. Lovely swim in the pool.
Stayed 1 night in Feb 2024
Response from Peter on 23 Feb 2024
Hi Sharon,thank you for your feedback. Apologies the room air-conditioning did not work properly. We'll review all of those with our contractor to ensure, especially in Summer, that they work for their intended use. I'll discuss with housekeeping to ensure we provide the best conditions of towels possible too. Glad you liked other aspects of your stay. Perhaps the next time you visit, we can show you how well we can provide everything a guest should wish for.Sincerely,Peter

10/10 Excellent

Dawn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked this hotel. The rooms are large and comfortable. The pool area is very nice. Staff are friendly and helpful. Will be staying here again in the future.
Stayed 1 night in Feb 2024
Response from Peter on 22 Feb 2024
Hi Dawn,glad you enjoyed your stay. Hope to see you back soon.With best regards,Peter

8/10 Good

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter on 20 Feb 2024
Hi Tabitha,thank you for the rating of 4 out of 5. We hope you enjoyed your stay with us and hopefully you return again in the not too distant future.With best regards,Peter

10/10 Excellent

Bonnie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing staff so helpful and nice, breakfast was lovely and taste great the room was extreamly clean and had everything we needed
Stayed 1 night in Feb 2024
Response from Peter on 6 Feb 2024
Hi Bonnie,glad you enjoyed your stay.With best regards,Peter

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Peter on 20 Mar 2024
Dear Robert,thank you for rating your stay as 4 out of 5. I trust your stay was enjoyable.With best regards,Peter

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Peter on 28 Jan 2024
Hi Josh,glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Ria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful breakfast
Stayed 3 nights in Jan 2024
Response from Peter on 28 Jan 2024
Dear Ria,glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

KOUROSH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Peter on 24 Jan 2024
Hi Kourosh,thank you for rating the hotel and your stay 5 out of 5. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was central to everything we needed, the rooftop pool was amazing, the breakfast was lovely and all the staff were friendly and very helpfull , will definitely be going back .
Stayed 1 night in Jan 2024
Response from Peter on 21 Jan 2024
Hi Naomi,glad you enjoyed your stay.With best regards,Peter

8/10 Good

william

Stayed 2 nights in Jan 2024
Response from Peter on 21 Jan 2024
Hi William,thank you for rating us 4 out of 5. Hope you enjoyed your stay.With best regards,Peter

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Peter on 18 Jan 2024
Hi Sandra,thank you for ranking us 5 out of 5. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Peter on 17 Jan 2024
Dear Paul,thank you for ranking us 10 out of 10. Glad you enjoyed your stay with us.With best regards,Peter

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The onsite parking was useful, buffet breakfast nice but I wouldn’t be paying $33 for it
Stayed 4 nights in Jan 2024
Response from Peter on 14 Jan 2024
Dear Lauren,thank you for your feedback. Glad you enjoyed your stay.With best regards,Peter

8/10 Good

Phillip

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Peter on 14 Jan 2024
Dear Phillip,thank you for rating us 8 out of 10. Hope you enjoyed your stay.With best regards,Peter

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter on 9 Jan 2024
Dear Paul,thank you for your rating. Glad you enjoyed your stay.With best regards,Peter

4/10 Poor

Amena

Stayed 6 nights in Dec 2023
Response from Peter on 9 Jan 2024
Dear Amena,thank you for your rating. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
Great staff, loved the pool area, comfortable beds. We will be back
Stayed 2 nights in Jan 2024
Response from Peter on 9 Jan 2024
Hi Tracey,glad you enjoyed your stay. See you next time.With best regards,Peter

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy my stay at this hotel. Really enjoyed my experience this time and the rooftop pool area is fantastic.
Stayed 1 night in Jan 2024
Response from Peter on 9 Jan 2024
Hi Sarah,glad you enjoyed your stay again. Thank you for your loyaltyWith best regards,Peter

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy location with good parking and access to shopping, entertainment and food areas. Disappointing that the Hotel's restaurant was closed for the Christmas period.
Stayed 1 night in Dec 2023
Response from Peter on 31 Jan 2024
Hi Kevin,glad you enjoyed your stay. Thank you for the positive review. Unfortunately the restaurant is traditionally closed over this period but we do re-open next week with everyone back on board. Hope to see you return in the near future.Sincerely,Peter

6/10 Okay

Arkadiusz

Travelled with partner
Liked: Amenities
Stayed 6 nights in Dec 2023
Response from Peter on 8 Jan 2024
Dear Arkadiusz,thank you for your rating. Would love to hear how the hotel could have provided you a better experience.With kind regards,Peter

10/10 Excellent

Aisha

Stayed 3 nights in Dec 2023
Response from Peter on 5 Jan 2024
Hi Aisha,thank you for rating us 5 out of 5. Glad you enjoyed your stay with us.With best regards,Peter

10/10 Excellent

Johann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and close to entertainment.
Stayed 2 nights in Dec 2023
Response from Peter on 5 Jan 2024
Dear Johann,glad you enjoyed your stay and our location within the city.With best regards,Peter

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are friendly and helpful. Great room and comfy bed. Hard to fault.
Stayed 3 nights in Dec 2023
Response from Peter on 5 Jan 2024
Hi Lynette,glad you enjoyed your stay.With best regards,Peter

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pleasant staff but felt we were a bit misled by marketing imagery which wasn't in keeping with the reality. Needs a revamp.
Stayed 6 nights in Dec 2023
Response from Peter on 5 Jan 2024
Thank you for rating. Would love to hear more of your experience if you wish to share in particular which images are misleading so that the hotel can review and ensure marketing is accurate.Sincerely,Peter

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, breakfast was great!
Stayed 2 nights in Dec 2023
Response from Peter on 5 Jan 2024
Glad you enjoyed.With best regards,Peter

10/10 Excellent

Katherine, Ely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern apartment with lovely pool area
Stayed 1 night in Dec 2023
Response from Peter on 9 Jan 2024
Hi Katherine,glad you enjoyed your room, the rooftop pool and your stay. Hope to see you back again.With best regards,Peter

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter on 17 Dec 2023
Hi Frank,thank you for rating us 5 out of 5. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly service,great location!
Stayed 1 night in Dec 2023
Response from Peter on 17 Dec 2023
Hi Richard,thank you for rating us 5 out of 5. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Very goid
Stayed 1 night in Dec 2023
Response from Peter on 17 Dec 2023
Hi Ignacio,thank you for rating us 5 out of 5. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very comfortable and clean and staff are friendly.
Stayed 1 night in Dec 2023
Response from Peter on 15 Dec 2023
Dear Guest,thank you for ranking us 10 out of 10. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Nice hotel. Friendly staff.
Stayed 7 nights in Dec 2023
Response from Peter on 17 Dec 2023
Hi Craig,thank you for rating us 5 out of 5. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Safe we’re amazing
Stayed 1 night in Dec 2023
Response from Peter on 15 Dec 2023
Hi Rachel,thank you for rating us 5 out 5. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Liam

Stayed 1 night in Dec 2023
Response from Peter on 7 Dec 2023
Thank you Liam for a awesome rating. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and courteous staff. Facilities are great
Stayed 1 night in Dec 2023
Response from Peter on 7 Dec 2023
HI Michael,thank you for your kind comments. I'll share with my team. Glad you enjoyed your stay.With best regards,Peter

10/10 Excellent

Uyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Peter on 4 Dec 2023
Dear Uyen,Thank you for the rating. Glad you enjoyed your stay.With best regards,Peter

6/10 Okay

Matt

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Front desk staff were fantastic. Room very old and falling apart. No soap in bathroom, loud fridge and unusual smell. 3 star hotel at best.
Stayed 1 night in Nov 2023
Response from Peter on 4 Dec 2023
Dear Matt,thank you for your constructive feedback. We'll check the room for the issues which you experienced and update accordingly. I'll also pass on your comments regarding the front desk staff. I do hope we have the opportunity the next time your visit Adelaide to accommodate you in a better suited more updated room.Sincerely,Peter

10/10 Excellent

Jodie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a group stay. Lovely location and property was gorgeous. Hosts were helpful and welcoming. Would book again.
Stayed 1 night in Nov 2023
Response from Peter on 20 Nov 2023
Hi Jodie,glad you enjoyed your stay. Looking forward to welcoming you back to our hotel next time.With best regards,Peter

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms, very clean. Friendly staff and the rooftop pool was beautiful!
Stayed 1 night in Nov 2023
Response from Peter on 13 Nov 2023
Hi David,glad you enjoyed your stay with us. Hope to see you back again.With best regards,Peter

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023
Response from Peter on 13 Nov 2023
Hi Shane,glad you enjoyed your stay with us. Hope to see you back again.With best regards,Peter

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Peter on 13 Nov 2023
Hi Anna,thank you for your rating of 10 out of 10. Glad you enjoyed your stay.With best regards,Peter