Poolside bar

Reviews of Amarea Hotel Acapulco

3 out of 5
Amarea Hotel Acapulco
Ave Costera Miguel Aleman No 2310, Acapulco, GRO

Reviews

7.6

Good

Rating 10 - Excellent. 301 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Hector M

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Direccion de Ventas on 26 Sept 2023
Estimado Sr. Hector por este medio agradecemos su opinion y preferencia para hospedarse con nosotros, esperamos que su estancia haya sido placentera ya que es nuestra prioridad huespedes satisfechos, una vez mas gracias.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La calle que va al mar no es muy limpia, en especial, la zona de los contenedores de basura, a la altura de la entrada de las instalaciones del Gimnasio de Le Club.
Stayed 4 nights in Apr 2023
Response from Direccion de Ventas on 10 Apr 2023
Estimada Srita. Mariana, nos da mucha pena la imagen que se llevo de los alrededores, aunque no es parte de nuestras instalaciones vamos a enviar el comentario a las autoridades a traves de la Asociacion de Hoteles para que consideren en mantener esos accesos en buen estado, en cuanto al Hotel nos da mucho gusto saber que disfruto su estancia, le damos las gracias y los esperamos cuando regresen al puerto, gracias.

6/10 Okay

Alejandro

Stayed 1 night in Mar 2023
Response from Direccion de Ventas on 17 Mar 2023
Estimado Sr. Alejandro, agradecemos su preferencia al hospedarse con nosotros, esperamos que su estancia haya sido placentera, gracias

10/10 Excellent

Joy, Coon Rapids

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amarea is a great hotel! The staff is very accommodating and kind! We loved our one month stay with them! Clean, local, convenient! I can't say enough good about them! I give them 5 stars!
Stayed 28 nights in Feb 2023
Response from Sales Manager on 10 Mar 2023
Dear Sir Joy, It is a pleasure to receive your comment, for us the satisfaction of our guests is very important and we are very pleased that your stay has been pleasant, I share it with my colleagues and we appreciate your preference. We look forward to seeing you on your next visit.

10/10 Excellent

Mariela

Response from direccion de ventas on 10 Apr 2023
Estimados Sres., nos da mucho gusto saber que disfrutaron su estancia y sus vacaciones en Acapulco, gracias por elegir el Hotel Amarea, los esperamos en su proxima visita, gracias

8/10 Good

Igal

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Feb 2023
Response from Direccion de Ventas on 20 Feb 2023
Estimados Sres, les agradecemos su preferencia al hospedarse con nosotros, esperamos que haya disfrutado su estancia, gracias.

10/10 Excellent

Eliud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel y personal siempre muy atentos. Muy cercano a todos los lugares
Stayed 1 night in Jan 2023
Response from Reservaciones on 12 Jan 2023
Buenas tardes Sr,. Eliud Nos da mucho gusto que haya disfrutado su estancia. Quedamos a sus ordenes

2/10 Terrible

Arturo

Stayed 2 nights in Jan 2023
Response from Direccion de Ventas on 5 Jan 2023
Estimado Sr. Arturo, primeramente le agradecemos su preferencia al hospedarse con nosotros, lamentamos la calificacion y nos habria gustado que durante su estancia nos hubiese dado la oportunidad de atenderle si tuvo algun incidente, seguimos a sus ordenes. Gracias

8/10 Good

Grant

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2022
Response from Direccion de Ventas on 20 Dec 2022
Estimados Sres. Grant, le agradecemos su preferencia al hospedarse con nosotros, esperamos que su estancia haya sido placentera, los esperamos en su proxima visita, gracias

10/10 Excellent

Reyna

Travelled with family
Liked: Staff & service, amenities
Clean and staff very friendly
Stayed 3 nights in Nov 2022
Response from Direccion de Ventas on 28 Nov 2022
Buentas tardes Srita. Reyna le agradecemos su comentario y el habernos preferido para su estancia, nos agrada saber que tuvo una estancia placentera, los esperamos en su proxima visita al puerto. Gracias

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jul 2022

10/10 Excellent

Omar

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I really loved this Hotel , friendly staff, fair prices , no hidden or extra charges , great breakfast buffet , and nice location , right on the Costerà Miguel Aleman . 🙏 Thanks
Stayed 3 nights in Jul 2022
Response from direccion de ventas on 3 Aug 2022
dear guest, we are very pleased to know that you enjoyed your stay since our main objective is precisely the positive experience that our guests can take away, thank you for your preference, we look forward to seeing you on your next visit

8/10 Good

Lizbeth

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2022
Response from Direccion de Ventas on 3 Aug 2022
Estimados sres. agradecemos su preferencia al hospedarse con nosotros, esperamos haya disfrutado su estancia, gracias por elegirnos

2/10 Terrible

Pamela Dawn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Myself and my daughter had zero hot water the whole 7 nights we were there!!! Paid extra a night to have a kitchenette…..fridge duct-taped shut and 2 burner hot plate wouldn’t even turn on! No kitchen sink….no microwave….nothing! I had to ask front desk to “open” the fridge I paid for…..tried to tell them about no hot water even using my translator and they acted like they didn’t understand even that! DID NOT use the pool as everyone was coming out with a blue back!!! Yes….blue! I will never stay here again! I have zero clue where all the 5 star reviews are coming from! I was there for an international event too so thought it would be decent! The week couldn’t end fast enough!
Stayed 6 nights in Apr 2022
Response from Rooms manager on 28 Jun 2022
We thank you for the time you gave us to write us your opinion regarding your recent stay. We regret not having met your expectations with the hotel services, we already taking the necessary measures related on your valuable cooment, in this way improve our services and prevent these incidents from recurring. Our only intention is to improve and offer you a better service. We hope you will give us the opportunity to serve you soon at your Amarea Hotel. Respectfully Best regards

6/10 Okay

Wilmer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Middle of the road.
The hotel itself is in a good location. The Walmart is right in front and you’ve got a bar and sushi place next door. Overall the hotel was dirty. The in room fridge was dirty and look like it had mold on it. Super nasty so I didn’t even use it. When I inquired about getting a new one the guy at the front seat said they charge a fee to use it so I left it alone. I wasn’t in the room much to be honest. But if you just want to crash for the night this place is comfortable enough.
Stayed 3 nights in Jun 2022
Response from Direccion de Ventas on 21 Jun 2022
We greatly appreciate the time you gave us to write us your opinión regarding your recent stay, this gives us the opportunity to improve our services. We are already taking the necessary measures based on your comment in realtion to the fridge service, in this way improve our services and prevent these Incidents from recurring. Our only intention is to improve and offer a better service. Thanks again, we hope you will give us the opportunity to serve you soon here at your Amarea Hotel. Best regards

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 3 nights in Mar 2022
Response from Reservaciones on 29 Mar 2022
Buenas tardes Sr. Geoffrey Gracias por sus comentarios, nos da gusto que haya disfrutado su estancia.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Description of the hotel was on point , just needs more English tv channels but everything was perfect
Stayed 3 nights in Jan 2022
Response from Reservaciones on 9 Feb 2022
Hi Mr. Mark Thanks for your comments this are very important to improve our services. its was a pleasure having with us. regards

4/10 Poor

Osvaldo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Everything was close, beach, food, restaurants. I was charged additional fees when arrived. Elevator waits were over 20 minutes at times. Beds were VERY uncomfortable.
Stayed 7 nights in Jan 2022
Response from Reservaciones on 19 Jan 2022
Hi Mr. Osvaldo thanks to send us your comments these are very important for us, because these help us to improve our services.

4/10 Poor

Alberto

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Instalaciones viejas y descuidadas. El estacionamiento se llenó y me mandaron a Walmart y tuve que pagar 100 pesos por día de estacionamiento. Walmart está del otro lado de la calle y cuesta mucho trabajo pasar, no hay semáforo.
Stayed 3 nights in Oct 2021
Response from Reservaciones on 5 Nov 2021
Buenas tardes Sr. Alberto Gracias por sus comentarios, el estacionamiento si tiene un cargo adicional ya sea en los estacionamientos que tenemos aqui en el hotel o en el estacionamiento alterno de Walmart. lamentamos el inconveniente y la incomodidad que tuvo al cruzar la avenida, pasaremos sus comentarios a gerencia para que mejoren nuestros servicios. Saludos

2/10 Terrible

Alexis

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is in a very bad shape, in the reception they Did not Honor the reservation as they bounced from one individual to another, even if I showed the print out of the Expedia confirmation. They even did not call Expedia to clarify. The towel had holes, the sheets had stains sorrowful experience. You can get a decent hotel in Acapulco for half the price
Stayed 1 night in Sep 2021
Response from Claudia Parra / Reservaciones on 27 Sept 2021
Hi Mr. Alexis we tried to find you but we havent a Telephone number or email. your reservation was confirmed by despegar thats why we havent in expedia. Please if you can give a telephone number or email to contac you, its to get your deposit back.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
It was ok for the price
Stayed 3 nights in Jun 2021
Response from Reservaciones on 28 Jun 2021
Muchas gracias por su preferencia. !!!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in bad condition. The beds were hard like if they were cement. The security staff were rude and condescending. The pool area you can’t bring anything not even water. You are forced to buy everything and the security are on top of you to pay. Also you can’t bring wine or anything glass into your room. The value is not worth paying.
Stayed 3 nights in May 2021
Response from Reservaciones on 8 Jun 2021
Good Afternoon thank you for your comments, que realiy aprecciate the information, this situations help us to improve our services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2021
Response from Claudia Parra / Reservaciones on 11 May 2021
thanks for your comments these are very important to improve our services. Regards

10/10 Excellent

Oswaldo Ernie

Stayed 1 night in Oct 2020
Response from Direccion de Ventas on 24 Nov 2020
Estimado Sr. Oswaldo, gracias por su comentario es un gusto enorme saber que su estancia fue del todo placentera, les agradecemos su preferencia al hospedarse con nosotros, nuestra mision es lograr huespedes satisfechos. Gracias

10/10 Excellent

Floricela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Direccion de ventas on 12 Aug 2020
Estimada Srita. Foricela nos encanta saber que su estancia fue placentera, los esperamos pronto, gracias por su preferencia en Amarea Hotel Acapulco.

8/10 Good

SDSportsman, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Amarea is in a great location right across from the Walmart and a short walk from an excellent calm beach. Some rooms have kitchenettes and all rooms have cold air conditioning. The staff is excellent. The pool can be very crowded but is in a nice area with shade provided by an adjacent wall. The pool bar prices are reasonable. The restaurant serves breakfast until noon and the menu I was given was very limited. No bacon. Hot dogs in place of sausage. But the cooks were great and the staff as well. I stayed at the time Corona Virus fears were spreading in Mexico and Acapulco. I was initially on the 15th floor but after one day asked to move due to maintenance issues to the 7th floor. Turns out that everybody was being moved to the 7th floor or lower due to lack of occupation. This was a big inconvenience and in return the room manager gave me two free breakfasts and offered late check out. I did ask for and received a larger refrigerator in the new room so it worked out.
Stayed 4 nights in Mar 2020
Response from Claudia Parra on 28 Mar 2020
good Morning Thank you so much for your comments, this help us to improve our services. Regards.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020
Response from Claudia Parra / Reservaciones on 24 Mar 2020
Gracias por haberse hospedado con nosotros. Buen dia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well run. Everything works. Good size rooms.
Stayed 2 nights in Jan 2020
Response from Claudia Parra on 4 Feb 2020
Thank you so much for your comments these are very important to us.. we hope you came back in your next vacations. Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Claudia Parra / Reservaciones on 28 Jan 2020
Buenas tardes Gracias por haberse hospedado con nosotros. Saludos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very well run hotel in a good area with large rooms.
Stayed 2 nights in Jan 2020
Response from Claudia Parra / Reservations. on 28 Jan 2020
Thank you so much to your comments, we hope your come back in your next Vacations. Regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Claudia Parra / Reservaciones on 7 Jan 2020
Buenas tardes . Gracias por elegirnos como su opcion de alojamiento, los esperamos en su proxima visita al puerto. Saludos

10/10 Excellent

Ruxandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amarea
nice location as usually
Stayed 1 night in Dec 2019
Response from Sales Manager on 30 Dec 2019
We appreciate your preference and it is a pleasure to be your hosts. Thank You.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Direccion de ventas on 28 Nov 2019
Estimados señores, les agradecemos mucho su preferencia al elegirnos para su estancia, esperamos haya sido placentera, los esperamos en su proxima visita. Gracias

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Direccion de ventas on 23 Jul 2019
Estimados Señores, muchas gracias por elegirnos para su hospedaje esperamos que su estancia haya sido placentera, gracias por su preferencia y los esperamos en su proxima visita al puerto.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel advertised a gym but none of the equipment works. The pool looked dirty during our entire stay because it was always overcrowded. The floors and elevators always had puddles because people don’t dry off when leaving the pool and the rooms are dark and outdated. Cleaning crew comes knocking on your door every day at 9a.m so don’t plan on sleeping in. This is not a place to stay for more than 1-2 nights max. Only positive was the staff was pretty friendly and tried to be as accommodating as possible.
Stayed 10 nights in Jun 2019
Response from sales manager on 9 Jul 2019
Dear Sirs, first of all, thank you for your preference and gives us a lot of grief in reviewing their comments, we ask a great apology for the inconvenience, we are reviewing in detail the ins and outs that says, "to see what might have happened and correct what has to be done, thanks again.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a small playground for kids, a great breakfast with lots of fruit for a good price, and very close to the ocean.
Stayed 3 nights in Mar 2019
Response from Direccion de ventas on 19 Mar 2019
Dear Sirs, we thank you for your comment that is very valuable for us since our goal is satisfied guests, we appreciate your stay at Amarea Hotel Acapulco and we are pleased that you have enjoyed your vacation.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff interaction. Good breakfast options. Gym needs major updates.
Stayed 7 nights in Feb 2019
Response from Sales manager on 5 Mar 2019
We greatly appreciate your preference as well as your comment which we will follow up and corrections will be made, thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- good location next to restaurants, clubs, bars and Walmart. The beach is only two short blocks away and the Hotel is very clean. Con- Hotel is a little dated but not too bad. Main complain is th
Stayed 4 nights in Feb 2019
Response from Claudia Parra on 3 Apr 2019
We really apreciated your comments.. Regards !!!

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
Terrible hotel, the room was dirty when I arrived, 3 pm, they cleaned it till 5 pm. The mustiness so bad. The hotel charge you for the parking, even when the web page say it’s included and they wanna send me to the Walmart parking because the hotel was full, I got a place in a open parking close to the hotel and they charge me the same rate ($10 CAD night) We stayed 4 nights and just one day we can have wifi, dirty and small pool and the hotel looks so old in general. The only good is the location close to restaurants and supermarket.
Stayed 4 nights in Jan 2019
Response from direccion de ventas on 9 Jan 2019
Dear Miss. Elizabeth, first of all we appreciate your comment because it is very valuable for us to know our areas of opportunity, although it is true that parking in Acapulco is not enough, so we try to give them service in nearby parking lots, unfortunately we have to charge for it. In the pages of online sales the observation is made that it is subject to space and has extra cost, we ask for a sincere apology if we could not fulfill 100% with your expectation and we thank you for having chosen us for your stay. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff was great. Hotel seems a bit updated but fair price.
Stayed 2 nights in Jan 2019
Response from direccion de ventas on 9 Jan 2019
Thank you for your comment that is very valuable to us and your preference when staying at Amarea Hotel Acapulco, Thank you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The bathroom ceiling paint,and room is falling apart,the kitchenete cabinets are falling apart, the whole furniture is outdated, seems like the hotel needs a total remodeling, the pictures do not reflect the true condition of this hotel, I check in at 2.00 pm, which was nice to let me get in the room, one hour before their standard check in time, went outside for sightseeing, returned at midnight, grabed my luggage, and runed away, away, from this hotel found the We Hotel, which maybe a two starts hotel, but much cleaner, than Amarea.
Stayed 1 night in Jan 2019
Response from direccion de ventas on 4 Jan 2019
Dear Mr., we are very sorry for your comment, in advance an apology for not having enjoyed your stay, we are reviewing the details mentioned and I assure you that it will be corrected immediately what needs to be done, however we appreciate the time you send us Your opinion is very valuable to us as well as we thank you for choosing us. Thank you

4/10 Poor

Hilda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not clean when arriving dirty dishes dirty room
Stayed 2 nights in Dec 2018
Response from direccion de ventas on 4 Jan 2019
Dear Miss. Hilda we appreciate your comment which is very valuable to us, I ask in advance an apology and we will review what could have happened to prevent it from being repeated, thank you for choosing us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from Direccion de ventas on 5 Dec 2018
Estimados sres., muchas gracias por alojarse en Amarea Hotel Acapulco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near everything friendly staff ideal location to go out
Stayed 1 night in Nov 2018
Response from Direccion de ventas on 13 Nov 2018
Dear Sir, Thank You for your preference and your comment, thank You !!!

2/10 Terrible

MauricioCruz, Morrison co

Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanses terrible, took about 3 hrs to get towels Security personal very very rude
Stayed 3 nights in Oct 2018
Response from Direccion de ventas on 3 Dec 2018
Dear Misters. We appreciate your comment and we regret what happened during your stay, our interest are satisfied guests so your comment helps us correct what is wrong, we ask in advance for an apology and we will gladly follow up to correct what is not This is done within the standard of our service, thanks for staying at Amarea Hotel Acapulco.

6/10 Okay

Uriel

not bad but you can get better
the buffet is bad, the hotel its old and the beds not good at all, the location its great but don't expect to much, you can get something better.
Stayed 2 nights in Aug 2018
Response from Direccion de ventas on 25 Sept 2018
Good Morning, thank you very much for your valuable comment, this help us to improve our services. We already taking the necessary measures to improve. We hope you’ll give us the oportrunity to serve you soon. My best Greetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The staff was very helpful and friendly. I had nice partial view of the ocean and a beautiful view of the mountains
Stayed 1 night in May 2018
Response from Direccion de Ventas on 2 Jun 2018
Dear Sir Thank You for your comments and your stay with us, Thank You !!

8/10 Good

Tihomir, Cabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from direccion de ventas on 12 Dec 2018
Estimados Sres., agradecemos su preferencia y su estancia con nosotros, gracias!!!

10/10 Excellent

Patrick, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good value to me
2.5 minute walk to the beach. Bed very comfortable (not soft). Breakfast buffet very good value for 150mxn. Hotel staff easy going. 5 min walk to get into walmart front doors. Close to 3 oxxo's
Stayed 3 nights in Apr 2018
Response from sales manager on 20 Apr 2018
Dear Sir, We appreciate so much your comments and thank you for your stay with us.

2/10 Terrible

vanessa, washington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst do not stay here
Smells bad cockroaches and ants!!! WiFi don’t work at alll and extra charge to use cabinet or fridge like wth
Stayed 1 night in Mar 2018