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Reviews of Grand Cubana Hotels

4.5 out of 5
Grand Cubana Hotels
6 Ebitu Ukiwe Street, Jabi District, Abuja

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 64 reviews" "
Rating 8 - Good. 26 out of 64 reviews" "
Rating 6 - Okay. 9 out of 64 reviews" "
Rating 4 - Poor. 4 out of 64 reviews" "
Rating 2 - Terrible. 4 out of 64 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient to shopping and food options
Stayed 3 nights in Mar 2024

10/10 Excellent

EDACHE

Liked: Staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024

8/10 Good

Ehijele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024

2/10 Terrible

Daniel

Business traveller
Disliked: Property conditions & facilities, room comfort
WORST HOTEL I HAVE EVER BEEN TO
I found out the hotel chargers about 40 dollars for the room I book. HOW ON EARTH DID THIS BOOKING SITE CHARGE ME 80 dollars FOR THIS ROOM. Worst is there was no breakfast for me. HOTEL SAYS I DO NOT BENEFIT FROM THE BREAKFAST BECAUSE I BOOKED ONLINE. The room was as small as a prison. SECURITY IS AOTHER ISSUE. THE ROOM I SLEPT IN HAD O WAY YO LOCK THE WINDOWS INTERNALLY. That means even with your door locked someone can enter through your window!!! I couldn’t sleep the whole night cause I was scared and just waiting for morning to come so I checkout. Rubbish in the dustbin smelling from the previous room user. The hotel did not bother to even empty the bin before I came to the room. Room was smelling. This is the worst hotel I have been in my entire lifetime.. and to think I paid 80 dollars for this crap annoys me… Unfriendly receptionists and all. Unpainted entrance to the hotel old rooms with poor maintenance. Oh my God!! There is NOTHING GOOD I can say about this hotel. Absolutely NOTHING!!! The noise from the bar and the cars honking from the street will make you not sleep and restless.. Bro just stay away from this hotel….it is never worth it. Even if this is the only hotel available in Abuja, it is way better to sleep on the streets!
Stayed 1 night in Jan 2024

6/10 Okay

Aaron

Stayed 1 night in Jul 2023

8/10 Good

Rosemary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close promixity to the city center. Prompt check in. What i didn't like was the cost of the meal (native soup and swallow), which was ridiculously expensive and tasteless. Breakfast buffet was okay (not tasteful though)
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding showers!
Stayed 1 night in Nov 2022

2/10 Terrible

Akouvi

Stayed 1 night in Oct 2022

10/10 Excellent

Kalu

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Good place
Great service by the staff but I was disappointed in the quality of my room. The AC did not work as well as the others and the remote control was missing. My water heater also wasn't working. I'm sure this is not the standard of the other rooms but I wish mine would have been switched out.
Stayed 2 nights in Jan 2022

10/10 Excellent

Olaseni

Liked: Staff & service, amenities, property conditions & facilities
I love the environment it seems i should not live there
Stayed 1 night in Jan 2022

2/10 Terrible

E

Stayed 1 night in Dec 2021

6/10 Okay

Ejiofor

Liked: Staff & service
Disliked: Cleanliness
Can be better, good outlook
Stayed 3 nights in Dec 2021

8/10 Good

Ifech

Liked: Cleanliness, staff & service, property conditions & facilities
Standard property with lift, good location and free parking and good security.
Stayed 3 nights in Nov 2021

10/10 Excellent

MacMaurice, Baldwin

Stayed 4 nights in Oct 2021

4/10 Poor

Adrienne

Travelled with partner
Disliked: Property conditions & facilities
I was hopeful about staying at this property because of the reviews but my stay was not that great. The systems were down upon check in and so they could not look up the reservation. I was moved to four different rooms because things were leaking or broken in other rooms. The key card did. Not work for my room and the key card reader did not work to reprogram it. Every time I left the hotel I had to return the master key and then ask for it when I returned. It was a room for 2 adults and there was 1 towel. Not a face towel or hand towel, just 1 towel. There were 4-5 channels that came on the tv and the picture was not clear. I also didn’t like that staff smoked inside the building. I could smell the smoke like it was inside my room. I have no problem tipping workers for their help. However, I don’t think that I should have to ask you everyday to do something like being me a towel or services the room and then you approach me with your hand out. Unfortunately the stay was not what I was expecting and I think the reviews with the 4.5 stars are fake.
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous and friendly throughout and I would stay there again without hesitation. My husband and I were made to feel at home throughout our stay Beryl Olanrewaju
Stayed 8 nights in Jun 2021
Response from Dan on 21 Jun 2021
Thanks for your kind review. We look forward to hosting you again.

4/10 Poor

Diane

Disliked: Property conditions & facilities, room comfort
Stayed 17 nights in Nov 2020

10/10 Excellent

gbengaola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed grand style cubana
It was so amazing
Stayed 4 nights in Mar 2021
Response from Dan on 5 Apr 2021
Thanks for your kind review

6/10 Okay

Verified traveller

Disliked: Cleanliness
It was ok! Not great. The hotel food was not good at all. The room was hott and dirty.
Stayed 1 night in Mar 2021
Response from Daniel on 13 Mar 2021
Thanks for your review, we will look into your complaints and improve.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very modern hotel well designed with useful amenities
Stayed 2 nights in Feb 2021
Response from Dan on 26 Feb 2021
Thanks for your kind review. Hope to host you again.

8/10 Good

Paul, London

Business traveller
Liked: Cleanliness, staff & service
The staffs are quite very helpful and the meals are tasty.
Stayed 2 nights in Sep 2020
Response from Dan on 1 Nov 2020
Thanks for your kind review. Look forward to hosting you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice fun nnnnnnnnnnnnnnnnnnnnnnnnnnnnn .......
Stayed 2 nights in Mar 2020
Response from Daniel on 25 Mar 2020
Thanks for your review, we are happy you enjoyed your stay with us.

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
It is just ok. Bathroom leaks water.
Stayed 1 night in Nov 2019
Response from Daniel on 11 Dec 2019
Thank you for the feedback, we will look into the bathrooms.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from Daniel on 6 Nov 2019
Thanks for the feedback.

8/10 Good

Gee, Boston Massachusetts

Business traveller
Liked: Cleanliness, staff & service, amenities
Good facility , nice location , good food but the elevator was out and for 2 days wasn’t repaired. Had to carry my luggage’s with the staff helps dan stairs . Also maintenance of the room wanted to be done while I was there with the manager suggesting I switch room , that is not good . Over all , I enjoyed my stay and could still use the facility
Stayed 3 nights in Sep 2019
Response from Daniel on 30 Sept 2019
Thanks for your feedback, we are sorry about the elevator; OTIS our elevator maintenance are still waiting for the parts. Surely your next visit will be more memorable.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Daniel on 21 Jul 2019
Thank you for your feedback, we appreciate .

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
I was told there was no room at the point of check in after paying to Expedia. I was recommended to the hotel annex but after waiting for 1 hour I got a room that was still undergoing renovation.
Stayed 2 nights in Jul 2019
Response from Daniel on 21 Jul 2019
Sorry your experience wasn't excellent, we will work hard to make it better and we hope you will try us again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment or location is very quiet but still a nerve centre
Stayed 1 night in Apr 2019
Response from Daniel on 2 May 2019
Thank you for the feedback, we look forward to having you around next time you are in Abuja.

8/10 Good

Lee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the hotel was good. The staff were very polite and helpful. the environment is decent and always tidy. I enjoyed my self and I would not mind staying there again. An area for improvement will be the breakfast variety. whiles the options provided for breakfast are great and delicious, it could potentially be a bit heavy for some people to have as breakfast. Additional lighter varieties will be complimentary to the already options. The breakfast options should also be named, for those who don't know the options on table On the overall, I enjoyed myself.
Stayed 2 nights in Apr 2019
Response from Daniel on 28 Apr 2019
Thanks for the response, we hope to have you next time you are in Abuja. Your comments have been noted and we will improve.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The picture of the rooms is very deceptive and not a true reflection of the size. I booked the aclove room and agter seeing how tight it was, i decided to upgrade to the stand asrd room for which the hotel.charged me a whopping N14,000 Naira (about 45 dollars extra.) The breakfast buffet was boring without much options of meal. I wont stay there again.
Stayed 2 nights in Jan 2019
Response from Daniel on 9 Jan 2019
We are sorry you were disappointed, the size of bed and measurement of the rooms are clear on the expedia site. Thank you.

8/10 Good

Bebearia, Nouakchott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing pool bar. Interior well renovated. Buffet breakfast. Very friendly staff
Stayed 1 night in Nov 2018
Response from Daniel on 29 Nov 2018
Thank you for the feedback, we appreciate your patronage.

10/10 Excellent

Genolyn, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff for the most part. Great WiFi, 24 hour restaurant with good food. Rooms were cleaned daily. Outside bar and pool is helpful for when you want to just chill at your hotel for a day. The only thing I would suggest is carry your own towel and face cloth. Hotel staff is stingy with towels and also will charge you if you soil towels with make up and etc. overall good experience and I would return!
Stayed 10 nights in Oct 2018
Response from Daniel on 2 Nov 2018
Thanks for the feedback, we appreciate your patronage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price. Great staff. Very close to the City, but far from the airport
Stayed 2 nights in Sep 2018
Response from Daniel on 22 Oct 2018
Thanks for the feedback, hope to see you again on your next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice and welcoming hotel
Stayed 1 night in Sep 2018
Response from Daniel on 22 Oct 2018
Thanks for your feedback, we appreciate you.

10/10 Excellent

PHILLIP A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely good
Peaceful
Stayed 1 night in Aug 2018
Response from Daniel on 23 Aug 2018
Thanks for the feed back, happy to host you on your next visit to Abuja

8/10 Good

SUSAN

Liked: Cleanliness
Not worth the money
The hotel had trouble finding the booking. I would not call this hotel 4.5 stars. There are better hotels in the area much cheaper.
Stayed 1 night in Aug 2018

10/10 Excellent

Wale, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Highly recommended
Stayed 1 night in Jul 2018
Response from Daniel on 16 Aug 2018
Thank you for staying with us, we appreciate the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectations met!
Overall, a very good hotel. Delivered exactly what it promised... not a 5-star experience, but certainly good enough that I’m happy to stay here again and recommend
Stayed 1 night in Jul 2018
Response from Daniel on 13 Aug 2018
Thanks for the feedback, we appreciate your patronage.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2018
Response from Daniel on 2 Aug 2018
We appreciate your feedback, we hope to make your next stay more pleasurable.

6/10 Okay

Verified traveller

Liked: Staff & service
Most of the staff was wonderful. The lobby and restaurant was beautiful. The room was not in the greatest shape. The bathroom was not good. Shower had been poorly patched together. No receptacles in the bathroom.
Stayed 4 nights in Jul 2018
Response from Daniel on 2 Aug 2018
Thank you for the feedback, we will look into the issue and resolve it immediately.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2018
Response from Daniel on 25 Jul 2018
Thanks for the feedback, we appreciate your patronage.

8/10 Good

emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Daniel on 25 Jul 2018
Thanks for the feedback, we appreciate your patronage.

8/10 Good

Patrick, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel
Nice hotel, nice staff whom were happy to help with anything. I would recommend that every staff member reads the menu and understands it very well.
Stayed 2 nights in Jul 2018
Response from Daniel on 23 Jul 2018
Happy you enjoyed your stay, we are always ready to make your stay remarkable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
I really enjoyed my stay at the hotel. The hotel is exactly as it appears online and it's value for money. The staff are friendly and helpful, I didn't have a single complain. I would definitely recommend it for someone looking for a quiet place.
Stayed 4 nights in Jun 2018
Response from Daniel on 23 Jul 2018
Thank you for your feedback, we appreciate your patronage.

8/10 Good

Transient

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hospitable staff. Walls in room could use a wash down due to stains. Alcove room was a little tight and double mattress was a little squeaky. Otherwise pleased for the price bargain which included breakfast for 1.
Stayed 1 night in Jun 2018
Response from Daniel on 20 Jun 2018
Thanks for the review, will make sure your next visit is great.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid 5nights for a room i stayed just for 1 night because it was so small and i had to book another suite because the gave my room i paid for to another customer. Very poor service
Stayed 5 nights in Jun 2018
Response from Daniel on 20 Jun 2018
Sorry you had a bad experience, there was communition issues. Hope to correct every misunderstanding next time you visit.

6/10 Okay

dione

Liked: Cleanliness, room comfort
Eh
Wifi is terrible. When you say breakfast is included it should be more than toast and tea!!
Response from Daniel on 25 Apr 2018
We are very sorry our Wifi had a fiber cut during your visit which led to very bad internet service. it has been fixed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Enjoyable stay, nice and clean hotel environment.
Response from Daniel on 20 Apr 2018
Happy you enjoyed your stay and hope to see you next time you are in Abuja.

10/10 Excellent

Kingsley, Atlanta, Georgia USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable with some level of security.
Great staff, especially front desk and a very supportive and responsive Guest Services Manager (Geraldine ???). Bell service was great also and did enjoy the breakfast. Loved the layout of the Standard Deluxe room, but would recommend adding a VISITOR CHAIR/Couch and IMPROVED LIGHTING in the BATHROOM over the mirror. Overall, I really had a good stay and most likely will stay there again next time I visit Abuja.
Stayed 4 nights in Jan 2018