Indoor pool, open 4:00 PM to 10:00 PM, pool loungers
Check availability

Reviews of Art Hotel Aachen

3 out of 5
Art Hotel Aachen
Adenauerallee 209, Aachen

Reviews

8.2

Very good

Rating 10 - Excellent. 104 out of 317 reviews" "
Rating 8 - Good. 154 out of 317 reviews" "
Rating 6 - Okay. 43 out of 317 reviews" "
Rating 4 - Poor. 11 out of 317 reviews" "
Rating 2 - Terrible. 5 out of 317 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ondrej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay, can get very busy quickly... book in advance (parking limited)
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible - Stay Away
Terrible, please STAY AWAY. I arrived, walked into the lobby and saw two persons behind the reception and no clients around. I stood in front of the reception for about 15 minutes before anyone acknowledged my presence. When they stopped playing on their phones they finally greeted me, with a fake smile and immediately began screaming at us "Wear a face mask right now, NOW, or LEAVE!" Once I began speaking English their fake smile went away and you can hear in their voice that they were not happy to force themselves to speak English, the language of the world. I asked if there's an issue with COVID and they said YES, told us TWO of their staff members TESTED POSITIVE FOR COVID a few days ago. We were asked for 4 forms of ID, including Passport, Drivers License, and 2 credit cards (not sure why), and a copy of my rental car registration (again - not sure why). The 2 rooms we ordered were not what was advertised. We ordered 2 Twin beds (or 2 Double Bed) per room but were given 1 Twin bed ONLY. When confronted, we were told "you'll take what we give you, and if you don't like it YOU CAN LEAVE". Once inside, the rooms, furniture, Television, Bath Room were old and outdated. The hot water did NOT work so we couldn't take a shower! The room heater made terrible noise, so much that we couldn't sleep half the night. The bed sheets were DIRTY, blood stains and some kind of protein stains! The pool was CLOSED, Breakfast was NOT replenished, and laundry machines broken. STAY AWAY!
Stayed 2 nights in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, easy transport into town.
We stayed here twice in two week on our way and way back from Germany. We stayed in 6 different hotels and this was definitely the best. Staff were nice and helpful, it was the only hotel to offer a restaurant in the evening. Great breakfast buffet. Free parking, free WiFi. Would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near bus stop to the city. Sorry didn't try the spa. Breakfast great, but expensive
Stayed 1 night in Jul 2023

2/10 Terrible

Snjeev

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room allocated to us was the worst hotel room I have ever seen. We didn't stay and had to find others room in city. The two staff on duties were however very very helpful and helped us find a different property.
Stayed 2 nights in Apr 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Winston

Stayed 1 night in Jun 2022

10/10 Excellent

Winston

Stayed 3 nights in Jun 2022

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for the motorway
Clean hotel which is near the motorway although you don't hear any road noise. Bed was comfortable and room was clean. Free parking at the hotel was full so had to pay €8 to park in their underground carpark or street parking is free. Didn't have breakfast so can't comment. Swimming pool and sauna is an extra charge (€9 and €2 for a locker).
Stayed 1 night in May 2022

8/10 Good

Brendon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly hotel
A friendly hotel and while the on-site parking was expensive (15 Euros per night) at least my car and belongings were safe
Stayed 1 night in Apr 2022

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Cool pool
The reason for booking was the pool, however it was so cold we could not use it
Stayed 1 night in Sep 2021

10/10 Excellent

Henning

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a pitstop
Booked the hotel because it had free onsite parking so it was annoying (but clearly not their fault) that the road in front of the hotel was being resurfaced and we had to park on the street a short walk away. The stay was fine as it was a pit stop but I hadn’t realised it was a way outside Aachen historic centre so we didn’t see anything of the city. Somehow the name of the hotel suggested a design hotel which it definitely wasn’t - simply, each room was called after an artist And had a print on the wall. The staff was very helpful though and suggested a lovely restaurant close by - Ferbers - where we managed to get a table.
Stayed 1 night in Jul 2021

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Ovidiu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Kateryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short trips
For the price it was a good stay. Simple and offered what was advertised. Could be a bit cleaner in corners and also we had some water difficulties in the bathroom. Would stay there again for a short trips. Is a lovely walk 25 min to old town.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art hotel Aachen
We stayed in comfort double room, the room was good, completely new, probably just renovated. Everything was sparkling clean. I enjoyed the swimming pool and wellness area, it was nice and calm there. The breakfast was just great, you have everything you need and it's all good quality, tasty and fresh. The situation of the hotel is nice as well, not far to walk to the city center, but very quiet.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, nice and clean with easy parking. Dog friendly too.😀
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Noor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marked spaces in the parking area would help since parking is limited. Breakfast buffet had a wide variety.
Stayed 3 nights in Jul 2019

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
This hotel was at a good price and even better, we got a room upgrade on arrival which was very nice. We had good service from the lovely young lady at reception, who spoke very good English. The air conditioning worked well and the shower was good. There was parking in the back of the hotel area which was handy. We did find the Wifi to be a bit patchy but overall the room was very good value. We would stay here again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities for the price - fridge in room with affordable minibar. Good breakfast. Helpful staff.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
The staff were very friendly and accommodating. We were greeted by name. The swimming pool was quite cold
Stayed 2 nights in May 2019

8/10 Good

Raymond E

Liked: Cleanliness, staff & service, room comfort
Overall good experience, service and personnel. Bathroom lil bit tight, barely fit in it.
Stayed 1 night in Apr 2019

6/10 Okay

Abrar

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but noisy doors
Good stax
Stayed 1 night in Mar 2019

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect pick for a business night
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Poorly internet connectio ,Althoughdespite I asked several times to fix ,nobody do anything with it
Stayed 8 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 8 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short sightseeing break
Great location for getting into the beautiful city of Aachen and surrounding area by bus or car. Good breakfast but would have liked a kettle in the room!
Stayed 3 nights in Feb 2019

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is small but very nice.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff and good value for money
Stayed 4 nights in Dec 2018

10/10 Excellent

Jeanette

Liked: Cleanliness, property conditions & facilities, room comfort
Germany
On a long journey this was a good stop off hotel
Stayed 1 night in Oct 2018

8/10 Good

nosakhare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a one or two nights
Overall it was satisfactory, except bed position in the room. It was in one corner and made it little difficult for second person to step out of bed.
Stayed 1 night in Nov 2018

6/10 Okay

Bill, England

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
This is a modern hotel in the southern suburbs. There is an excellent bus service into town every 15 mins (every 30 mins later in the evening). The staff were friendly and helpful. Everything is spotlessly clean and the rooms are well-equipped with everything we needed apart from facilities to make tea or coffee. Breakfast buffet offered everything you can think of. However, we had a twin-bedded room on the top floor - incredibly cramped, especially the bathroom, which was no bigger than a toilet on most aircraft! We are not big people (I am 1.80m and 78kg). How would anyone old, disabled, much bigger than me cope in a bathroom 2m long and about 70cm wide with things protruding from both walls?
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely service, but horribly loud
The friendly staff gave us all necessary check-in information for after-hours beforehand, so that we did not have to call with a foreign phone. Lovely! However, the banging of the fire doors is simply ridiculous - sleep was out of the question.
Stayed 2 nights in Oct 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Economical, but you get what you paid for
Very small room, problematic parking, far from the city (or from anything)
Stayed 1 night in Sep 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small room/bath, limited free parking or 10 EURO/day hotel parking. Unsecured WiFi
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018