6/10 Okay
Aldo
Business traveller
11 Jul 2022
Liked: Cleanliness, amenities
I stay regularly at this hotel and I generally have a great experience. However on this occasion I had an issue...
Stayed for two nights, first night they had to change the room they offered since the door lock was not working and had to walk back to reception twice before being offered a room with a working door.
Second night, after a long day of work, I was locked out of my room for over 40 minutes since the door lock was not working. They did not have a sense of urgency to resolve the matter, and once of their offers was to put me in another room for the night (without my belongins) which I found completely ridiculous.
I'll stay again there since I have history, but if it was the first experience in the hotel it would have definitely been the last.
Aldo
Stayed 2 nights in Jul 2022