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Reviews of Aviano Boutiquehotel

4 out of 5
Aviano Boutiquehotel
Marco d'Aviano-Gasse 1, Ecke Kärntnerstrasse, Vienna, Vienna

Reviews

8.6

Excellent

Rating 10 - Excellent. 116 out of 263 reviews" "
Rating 8 - Good. 106 out of 263 reviews" "
Rating 6 - Okay. 29 out of 263 reviews" "
Rating 4 - Poor. 10 out of 263 reviews" "
Rating 2 - Terrible. 2 out of 263 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mohamed

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

Vicente

Travelled with family
Disliked: Property conditions & facilities
The staff members are very helpful and friendly. The offered directions and assisted with parking options. But the property is very outdated. The chairs are threadbare and stained. Tiles in the bathrooms are broken. It’s also a little hard to find and to get your luggage up to your room. I wouldn’t recommend this hotel
Stayed 1 night in Dec 2023

6/10 Okay

Clay

Liked: Staff & service
This hotel has definite pluses and minuses. On the plus side, it has an incredible location in the New Market, only a few blocks from the opera house. Incredible shopping and restaurants at your doorstep. The Capuchin Church across the street. Minuses include a dated and stale interior, lack of air conditioning, located on the true 5th and 6th floors, the smallest shower I have seen in a hotel, no electrical outlets in the bathroom, and old carpeted floors. Even in late September it was too hot, and the fan only runs for two hours. There was no receptionist after ten pm.
Stayed 3 nights in Sep 2023
Response from Sonja K. on 28 Nov 2023
Dear Guest, Thank you very much for writing a review. We are happy that you enjoyed the superb location of the Aviano and we will mention your points of complain to our Management. Nevertheless I'am pleased to inform you the we will undergo some renovations in January and February and that we will also install an air-conditon.It would be a pleasure to have you back for another visit than.

6/10 Okay

Sara

Stayed 2 nights in Aug 2023

10/10 Excellent

Brenda, Mill Valley

Stayed 4 nights in Jun 2023

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for walking about!
Location could not have been better if you have a short visit and plan to do a lot of walking. Centrally located, didn't have to use public transportation or taxis to enjoy the beautiful core of Vienna.
Unassuming Entrance to Hotel next to Roberto's American Bar
Stayed 2 nights in May 2023
Response from Sonja K. on 28 Jun 2023
Dear Guest, Thank you for the review. Great that you enjoyed your stay with us.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Driving a rental car, it is hard to find the hotel. Getting to the nearby underground parking area (lots of 1-way streets) is an adventure. Hotel staff were great. Our room was very nice.
Stayed 2 nights in Jun 2023
Response from Team Aviano on 7 Jun 2023
Dear Mr. Hughes,thank you very much for your review! We are glad that your time at the AVIANO was enjoyable! We hope to see you again someday!Kind regards,Denitsa Dimitrova

10/10 Excellent

Irene

Stayed 2 nights in Jun 2023
Response from Sonja K. on 28 Jun 2023
Lieber Gast, Vielen Dank für die tolle Bewertung. Wir freuen uns dass Sie so zufrieden waren. Vielleicht sehen wir uns bald wieder. Sonja K.

8/10 Good

Breanne

Travelled with family
Liked: Staff & service, property conditions & facilities
This place is great because of the location. When we checked in, our room reeked of cigarette smoke, even though it's a non-smoking hotel and there is a sign in the room. We had to open all the windows to air it out over several days. The shower was awful. It would turn scalding if anyone used water in our room or the room next to us. My husband had a red patch on his chest for a few days because of it. I started trying to get up earlier and earlier in the morning to shower to avoid it, but never really could. Location was great but I might look elsewhere next time.
Response from Team Aviano on 25 May 2023
Thank you for your review. It is a great pity that you did not say anything to the reception during the whole stay of 4 nights. We could have had this looked at immediately by a plumber or even given you another room. Now, unfortunately, not much more than an apology is possible.

8/10 Good

Carina

Travelled with group
Liked: Cleanliness, staff & service
You can't beat the location but the property is pretty bare boned and not 4 star.
Stayed 3 nights in Apr 2023

8/10 Good

Efim

Stayed 3 nights in Feb 2023

10/10 Excellent

Frances

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Sonja Kavka on 20 Feb 2023
Dear Frances, thanks for your review. Great that you had such a good time in Vienna and at the Aviano. We would love to welcome you again.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and spacious room upgrade. .

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent and the staff was outstanding. The accommodation is simple but it's clean and comfortable.
Stayed 1 night in Sep 2022
Response from Team Aviano on 6 Nov 2022
Many thanks for your lovely review especially mentioning the staff. Kind regards

10/10 Excellent

Joyce

Stayed 5 nights in Sep 2022

8/10 Good

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in vienna
I stayed here for business and found it a pleasant experience. Well located and the staff was quite helpful.
Stayed 4 nights in Sep 2022

10/10 Excellent

Jesee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location were outstanding! The accommodations are older but expected of Europe. Staff was wonderful. Great breakfast spread.
Stayed 5 nights in Sep 2022
Response from Sonja K. on 13 Sept 2022
Dear Guest, Thanks for the great review. We are happy to read that you enjoyed your stay.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Really convenient location. A nice stay.
Stayed 2 nights in Aug 2022
Response from Team Aviano on 13 Aug 2022
Many thanks for the lovely review. We are glad you enjoyed your stay.

8/10 Good

mark, san antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room on the inner courtyard was very quiet. The location is in the center of everything.
Stayed 2 nights in Jul 2022
Response from Sonja K. on 27 Jul 2022
Dear Mark, Thanks for the review. We are happy to read that you enjoyed the quiet room to the courtyard.

8/10 Good

Khatuna

Stayed 1 night in Jul 2022
Response from Sonja K. on 5 Sept 2022
Vielen Dank für die Bewertung. Schön das es Ihnen gefallen hat.

10/10 Excellent

Larissa

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Exellent
Exellent people working in the hotel. Perfect service. Thanks
Stayed 3 nights in May 2022
Response from Sonja K. on 13 Jul 2022
Dear Larissa, Thanks for the great review. We are happy that you enjoyed our service.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place to stay, really liked the design of the rooms. Staff super friendly and nice. Highly recommend.
Stayed 1 night in May 2022
Response from Sonja K. on 18 May 2022
Dear Joel, Thanks for taking the time to write a review. We are very happy to read that you enjoyed your stay with. We hope to welcome you back in Vienna.

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Sonja K. on 4 Jan 2022
Danke vielmals - thank you very much !

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
So close to all the best of Vienna. Quiet, clean and quaint. Everyone was so helpful. A little noisy outside due to construction but that is temporary. Was really not a big deal.
Stayed 5 nights in Oct 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
More bang for your buck elsewhere
This hotel is in a GREAT location, but it feels more like a dormitory than a hotel. It didn’t feel very clean and the front desk assistant did not wear a mask. It’s on a pedestrian street and only the top floor is the hotel - be prepared to carry your bags. Overall, I was stunned that this hotel was billed as four stars. It certainly was expensive for what we got.
Stayed 1 night in Oct 2021
Response from Sonja k. on 6 Oct 2021
Dear Guest, Thank you very much for your review. The describtion on Expedia is as follows: Aviano Boutiquehotel - 4-star Vienna pension in Innere Stadt, near Imperial Crypt in Vienna This smoke-free pension features self parking, concierge services and laundry facilities. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff and a front desk safe are on-site. All 17 rooms offer free WiFi, minibars and flat-screen TVs with satellite channels. Other amenities available to guests include hairdryers, safes and showers. As you can also read we offer no bell boy service for carrying luggage. All our staff is fully vaccinated and tested frequently, the Reception is equipped with a partition of plexiglas and it's not required to wear a mask behind the screen, but if would have asked them they would have put a mask on for you. After your departure this is a bit to late.

10/10 Excellent

Juan David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
the place is perfectly located, clean and confortable
Stayed 2 nights in Mar 2020
Response from Sonja K. on 13 Mar 2020
Thank you !

8/10 Good

Ilkay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location. The room was a little bit small for ladies accesories but not that annoyingly. Would be nice to have kettle in the room. Maybe the management would consider to make us guests happy in the morning.
Stayed 3 nights in Feb 2020
Response from Rezeption on 18 Mar 2020
Dear Guest, Thank you for your review. We do have kettle's for the room, just check with the Reception. We hope to welcome you again. Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Aviano on 19 Feb 2020
Dear Guest, thank you for taking time and rating us! We hope to be able to welcome you at Aviano soon again!! Kind regards, Team Aviano

10/10 Excellent

Jingli, Australia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. We stayed at the Sisi suite and it is so spacious and beautiful for our family. Wonderful experience!
Stayed 1 night in Jan 2020
Response from Aviano on 19 Feb 2020
Dear Jingli, thank you for taking time and writing such a great review! We hope to be able to welcome you at Aviano soon again!! Kind regards, Team Aviano

6/10 Okay

Thomas E Ward

Liked: Cleanliness, staff & service, room comfort
OK, but dated and in barely decent condition
Nice, helpful front desk. We skipped the 15 wuro per person breakfast, so cannot comment on that. Very good location. The property is quite dated with squeeky floors, old decor, and an OK layout. We were booked for a room with "city views" and instead faced a cluster of buildings and equipment (four buildings, including ours, forming an enclosure such that the only rhing you can see is the adjacent buildings and just a small bit of sky). The bed was pretty good. Water pressure was good, but the showerhead was loose and would constantly point at the wall of the shower. The bathroom was internal (no outside window) and the vent made noise but did not work AT ALL, totally broken. I told them the first day. It was never fixed. Overall, I would not recommend this hotel.
Stayed 4 nights in Jan 2020
Response from S.Kavka on 7 Jan 2020
Dear Guest, Thank you for Rating the stay with us. I'am sorry to read that the Service of our Reception regarding the repair of the Ventilation was not to your expectations. I tried to look up the Dates of your booking, but couldn't find anything under your Name. Please be so kind to send your Dates and the booking Name to me so that I can check this matter internal. Aviano is located directly in the City Center, therefore City view means more or less that you look on the opposite Buildings, but since we are located on the 5th and 6th Floor you also have some view over the rooftops. S. Kavka

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right at the centre of Vienna, this boutique hotel gives one the opportunity to visit most of the major attractions on foot. Two U-Bahn stations are both three minutes walk away, as are also tram stops, the Opera, Albertina and Stephansdom. Staff were very friendly and helpful, the room was very spacious and spotlessly clean. We thoroughly enjoyed our week here and definitely highly recommend this hotel. It is great value for money, considering the property’s top location, also at the core of the prestigious shopping area. Will definitely be back. Ray Cutajar - Malta.
Stayed 7 nights in Dec 2019
Response from Laura Ortner on 21 Dec 2019
Dear Guest, thank you for your wonderful review! We are very happy you enjoyed your stay with us, and hope to welcome you soon again! Kindest regards from Vienna

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay here
If I ever come back to Vienna, this is where I’ll be staying and I will recommend it to everyone. The hotel itself is charming, the staff was friendly and very accommodating (let us keep our luggage in a separate room after we had checked out to continue sight-seeing), and the location is excellent. There is so much to do in Vienna within walking distance of the hotel. Thank you Aviano!
Stayed 3 nights in Dec 2019
Response from Team Aviano on 14 Dec 2019
Dear Angela, Many thanks for your lovely review. We are glad you enjoyed your stay with us and we are more than happy to welcome you anytime soon.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Sonja K. on 11 Dec 2019
Thank you !!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Sonja K. on 6 Nov 2019
Dear Andrew, Thanks a lot for the great review. We are happy to read that you enjoyed your stay at the Aviano so much. We would love to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Sonja K. on 16 Oct 2019
Lieber Gast, Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie so zufrieden waren. Auf ein Wiedersehen!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was in an excellent location & very clean although slightly dated.
Stayed 4 nights in Sep 2019
Response from Laura Ortner on 2 Oct 2019
Thank you for your kind words! We hope to be able to welcome you soon again! Kind regards, Your Team Aviano

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have charming baroque decor, staff are friendly and helpful, but no desk staff after 10pm. Carpet in rooms needs refreshing, bathroom amenities are minimal
Stayed 1 night in Sep 2019
Response from Laura Ortner, Team Aviano on 22 Sept 2019
Dear Jackie, thank you for your review. We regret, that you haven't been informed, that there is always staff present after 10pm in the bureau.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, nice sized rooms, nice view
Stayed 2 nights in Sep 2019
Response from Team Aviano on 20 Sept 2019
Many thanks. We are glad you enjoyed your stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
I loved the location of this hotel. It is literally in the heart of the old city. There was a grocery store to buy ready made sandwiches, coffee and treats that was less than a 2 minute walk. Countless restaraunts and shops on your doorstop. The hotel irself was fine, clean bathroom. Rooms are not updated at all, but everything was functional. No air conditioning but big the big open windows made up for it.
Stayed 2 nights in Aug 2019
Response from Sonja K. on 7 Sept 2019
Dear Guest, thank you very much for your review. We are happy to read that you enjoyed your stay at the Aviano.

6/10 Okay

Suzane

Liked: Cleanliness
Disliked: Room comfort
It was oh so hot, no A/C in the room! Fan just circulated the hot air in the room.
Stayed 1 night in Jul 2019
Response from Laura Ortner, Team Aviano on 22 Sept 2019
Dear Suzane, we are sorry the fan was not strong enough for you! The Hotel building is very old, therefore we cannot build in an A/C. We hope you still enjoyed your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place nice staff good location and very nice place
Stayed 2 nights in Jul 2019
Response from Sonja K. on 7 Sept 2019
Thanks for the great review. We are happy to pass the praise to our staff.

6/10 Okay

ASD

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was extremely noisy with the construction happening outside. The rooms are old and worn out.
Stayed 3 nights in Jul 2019
Response from Sonja K. on 12 Jul 2019
Dear Guest, Thank you for writing a review. There is not much we can do about the constructions on Neuer Markt. If it gets to noisy you may have checked with the Reception about a roomchange. We also have rooms facing Kärntnerstrasse or the courtyard.

8/10 Good

Elizabeth A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of old town
Great hotel and amazing location. Unfortunately there was a bit of a heat wave so a wee bit study at night. Staff was excellent and so was the morning breakfasts. We are headed back there today for two more nights before heading home.
Stayed 6 nights in Jun 2019
Response from Sonja.K on 10 Jul 2019
Dear Guest, Thanks for the review . We are happy that you enjoyed your stay, despite the heatwave. We have normal summertemperatures now and all our guests enjoy them immensly.

6/10 Okay

Victor

Disliked: Room comfort
It's not really a hotel, don't let the picture fool you, the renting 2 floors in the building and it feels more like old apartment complex.. No aircon in the room, not accessible by car so be ready to walk with your suitcase and climb stairs.. The was a minibar but it was empty, we didn't even have a water bottle in the room.. Perfect place if you like old apartments
Stayed 1 night in Jun 2019
Response from Sonja K. on 12 Jun 2019
Dear Guest, Thanks for the review. We are sorry to read that you didn't enjoy your stay. It is mentioned in the advertisment on Expedia that the Aviano is on the last two floors of the buildung and also that we have 7 stairs from the main entrance door to the elevator. We changed the system for the minibar due to the demand of our customers. There is an information leaflet on the Minibar, that in case you want it, we will fill up the mInibar for you. Otherwise you could use it for your own goods. You might have mentionied this to the Reception staff and they would have been happy to explain this to you and fill your minibar.

10/10 Excellent

Verified traveller

Stayed 10 nights in Apr 2019
Response from Sonja K. on 17 May 2019
Danke Schön!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
Very cozy apartment with plenty of room for the three of us. We felt at home!
Stayed 3 nights in Sep 2018
Response from Sonja K. on 8 Oct 2018
Dear Guest, Thanks a lot for the review. Great that you had this home away from home feeling! We look forward to welcome you again in Vienna and the Aviano!

6/10 Okay

Peter, Halifax

Liked: Staff & service
Lovely old building but rooms could use better upkeep. Some renovations going on in the hallway. I hope next will be rooms and common areas. One staff was very nice and helpful, the other a bit creepy and off. Bed was comfortable.
Stayed 1 night in Aug 2018
Response from Sonja K. on 2 Sept 2018
Dear Guest, Thank you for the positive and constructive feedback. We are sorry for the creepy staffmember, but hope that you still enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Sonja k. on 22 Aug 2018
Dear Guest, Thank you very much for rating your stay with us. We are happy that you enjoyed it. Kind regards from Vienna

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice staff, no air conditioning
Loved the location. Right in the center of everything; restaurants, shopping center, subway station, and tourist attractions all super close by (within walking distance). The price was good for the location. The building was being painted when we were in there, so it was dusty. We had a room facing the inside courtyard, so it was not noisy for us. It was in the middle of the summer heat, so it was very hot because there was no air conditioning. The bed was too soft and the sofa bed was firm. Overall, good experience. It was more of small, European, family apartment vibe and not 4 star fancy hotel. The Wi-Fi was great.
Stayed 4 nights in Jul 2018
Response from Sonja on 2 Aug 2018
Dear Guest, Thank you very much for writing a review about Aviano and your stay with us. We are happy that you enjoyed your stay and we hope to welcome you again. Kind regards from Vienna Sonja