Indoor pool, outdoor pool
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Reviews of Landis Hotel and Suites

3 out of 5
Landis Hotel and Suites
1200 Hornby St, Vancouver, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 240 out of 600 reviews" "
Rating 8 - Good. 234 out of 600 reviews" "
Rating 6 - Okay. 72 out of 600 reviews" "
Rating 4 - Poor. 34 out of 600 reviews" "
Rating 2 - Terrible. 20 out of 600 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

sigal

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location was great. The facility itself is very old and neglected. Bathrooms were very old and some showers didn’t work. The beds were uncomfortable. The room was too warm and AC didn’t work and also was at least 30 years old.0
Stayed 5 nights in Nov 2022
Response from Guest services on 23 Nov 2022
Thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t prefect. We try hard to make every experience positive, but sometimes we miss the mark. Thank you for letting us know about the problem. We will try our best to fix those problems and hope to give you positive experience in the near future.

4/10 Poor

Alissa, Campbell River

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
No air conditioning and the rooms were too hot . The handles on the windows were broken so I couldn’t open the window in the rooms. Went to ask staff if there was an ice machine . Was looked at funny because apparently I should have know it was broken . Pool had so much chlorine that it burned my skin .
Stayed 2 nights in Nov 2022

2/10 Terrible

Komal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Sandy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will go back again as it was a great location with everything we needed without the use of our vehicles - friendly and quick to help staff!
Stayed 3 nights in Nov 2022
Response from Guest services on 16 Nov 2022
Thank you for leaving such a nice review. We take pride in giving outstanding service to every customers and we're grateful to receive your compliments. We hope to see you again soon. Best Regards,

10/10 Excellent

Brady

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the suite very spacious
Response from Guest services on 10 Nov 2022
Thank you for your stay and your feedback and look forward to welcoming you back.

10/10 Excellent

Newton

Stayed 2 nights in Oct 2022
Response from Guest services on 3 Nov 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is close to BC Place and had 2 different late night food choices available across the street.
Stayed 3 nights in Oct 2022
Response from Guest services on 3 Nov 2022
Thank you for leaving such a nice review. We take pride in giving outstanding service to every customers and we're grateful to receive your compliments. We hope to see you again soon. Best Regards,

8/10 Good

George, Castlegar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was not available till later than expected.
Stayed 2 nights in Oct 2022
Response from Guest services on 26 Oct 2022
Thank you for your stay and your feedback and look forward to welcoming you back.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities were spot on. Would highly recommend
Stayed 5 nights in Oct 2022
Response from Guest services on 26 Oct 2022
Thank you for your stay and your feedback and look forward to welcoming you back.

4/10 Poor

Annie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor maintenance. Broken toilet was leaking a whole night. No service after evening.
Stayed 2 nights in Oct 2022
Response from Guest services on 26 Oct 2022
Thank you for your stay and your feedback. Our team is working on the issue that you mentioned.

10/10 Excellent

Gayle, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance to all the places we wanted the visit downtown. The room we had was spacious and clean. We will stay here again on our next visit.
Stayed 3 nights in Oct 2022
Response from Guest services on 22 Oct 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suites
Stayed 3 nights in Oct 2022
Response from Guest services on 20 Oct 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not great ( fine but just barely )
Staff very gracious, suite large and accommodating. Soft goods acceptable , houseware at or slightly below par, soaps and bathroom products below par Furniture dated, worn and mostly uncomfortable. As you pivot to higher end clientele and rates, improve your products at touch pints and you will keep pace. Failure to provide experience at your current rates, other competitors in Vancouver BC market will gain my ( and others’ ) business ahead of this hotel.
Stayed 3 nights in Oct 2022
Response from Guest services on 19 Oct 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

8/10 Good

Daniel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Guest services on 19 Oct 2022
Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Saruggan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

6/10 Okay

Wai Sze

Stayed 3 nights in Oct 2022

8/10 Good

Navid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy
Stayed 2 nights in Oct 2022
Response from Guest services on 11 Oct 2022
Thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t prefect. We try hard to make every experience positive, but sometimes we miss the mark. Thank you for letting us know about the problem. We will try our best to fix those problems and hope to give you positive experience in the near future.

10/10 Excellent

Michael

Stayed 3 nights in Oct 2022

2/10 Terrible

Wendy

Stayed 2 nights in Sep 2022

4/10 Poor

Eyrin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very dated property wall paper peeling, beds old and worn out, carpets lifting. Staff moderately helpful but don’t really seem to know what they’re doing. Garbage bags left in hallways overnight by cleaning staff. While the are is convenient I think the price charged for the rooms are a bit rich given the shoddiness of the building and suites themselves.
Stayed 2 nights in Sep 2022
Response from Guest services on 27 Sept 2022
Thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t prefect. We try hard to make every experience positive, but sometimes we miss the mark. Thank you for letting us know about the problem. We will try our best to fix those problems and hope to give you positive experience in the near future.

10/10 Excellent

Chelene

Stayed 2 nights in Sep 2022

8/10 Good

Erika, Chula Vista

Stayed 2 nights in Sep 2022

8/10 Good

Amir, Laguna Niguel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Located in a good and walkable area. The staffs were not friendly and not welcoming at all. In general Canada doesn’t have a good customer service and it’s so disappointing. The hotel doesn’t have any amenities. We asked one time for cleaning during our stay and they didn’t even clean up the beds at all which was shocking to me. overall not bad but I wouldn’t go there anymore.
Stayed 4 nights in Sep 2022
Response from Guest services on 24 Sept 2022
Thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t prefect. We try hard to make every experience positive, but sometimes we miss the mark. Thank you for letting us know about the problem. We will try our best to fix those problems and hope to give you positive experience in the near future.

8/10 Good

Cyndi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. The place was clean and had everything we needed.
Stayed 2 nights in Sep 2022
Response from Guest services on 13 Sept 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

8/10 Good

Dia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious! Loved all the windows and the little sun room. Convenient location.
Stayed 2 nights in Sep 2022
Response from Guest services on 13 Sept 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing on vaca in Vancouver.
Visiting Vancouver with my brother and his wife and it was so nice to be under one roof. We love the apartment feel to the place. It allowed us each a bedroom but also a common area to watch tv and talk casually together.
Stayed 2 nights in Sep 2022
Response from Guest services on 8 Sept 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Guest services on 8 Sept 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

6/10 Okay

Natalie

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2022

8/10 Good

Andrew

Stayed 3 nights in Aug 2022

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
Noisy location lots of pedestrians late night and early morning
Stayed 2 nights in Sep 2022
Response from Guest services on 8 Sept 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Guest services on 3 Sept 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

6/10 Okay

Abhishek

Stayed 4 nights in Aug 2022
Response from Guest services on 3 Sept 2022
Thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t prefect. We try hard to make every experience positive, but sometimes we miss the mark. Thank you for letting us know about the problem. We will try our best to fix those problems and hope to give you positive experience in the near future.

8/10 Good

Myra

Travelled with family
Liked: Cleanliness, staff & service
Great location, good space for families. Kitchen needs more items to be more functional, some doors jam up and needs extra push or pull to open.
Stayed 2 nights in Aug 2022
Response from Guests services on 27 Aug 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

8/10 Good

Gary

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Superb location !!!! Can walk to most places of interest. But it is a bit pricey given the age of the building.
Stayed 6 nights in Aug 2022
Response from Guest services on 24 Aug 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such an excellent place to stay with our 3 teenagers. We were able to walk to Rogers arena for a concert, take the seabus to Granville Island, everyone has their own space, amazing bakery across the street. Staff was helpful and friendly!
Stayed 2 nights in Aug 2022
Response from Guest services on 23 Aug 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

6/10 Okay

Surinder

Travelled with family
Liked: Cleanliness
The suites are large and reasonably priced - location is central enough for walking the city.
Stayed 4 nights in Aug 2022
Response from Guest services on 23 Aug 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely courteous and professional. Room was very comfortable. Beds were great. Decore in the room was a bit dated but in good condition.
Stayed 1 night in Aug 2022
Response from Guest services on 18 Aug 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

6/10 Okay

Gal

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel was overall OK. Could improve on cleaningness and more experienced staff at reception. Parking is challenging for an SUV.
Stayed 2 nights in Aug 2022
Response from Guest services on 18 Aug 2022
Thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t prefect. We try hard to make every experience positive, but sometimes we miss the mark. Thank you for letting us know about the problem. We will try our best to fix those problems and hope to give you positive experience in the near future.

10/10 Excellent

Elvan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for families
We will definitely come back and refer to our friends and family. Great location, great size, and well priced with great views of the city and well taken care of with super nice staff.
Stayed 5 nights in Aug 2022
Response from Guest services on 11 Oct 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Aug 2022
Response from Guest services on 11 Oct 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Miho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Karl, LaSalle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is within walking distance to all amenities. Restaurants and convenient stores are close by.
Stayed 2 nights in Jul 2022
Response from Guest services on 5 Aug 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tricia

Travelled with family
Liked: Staff & service
Hotel Needs Updating
The hotel is in need of some updates. I liked the size of the room. We are a family of 5 adults & we did have room to spread out. The bathrooms are old & I didn't feel extremely clean. The secondary bathroom had drain issues, which made it worse. Blinds are broken & the curtains are very dated & dusty. Location is good, but overall we probably won't consider staying at this property again.
Stayed 2 nights in Jul 2022
Response from Guest services on 10 Aug 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay for a family.
We had a lovely stay, and the suite was just what we needed. Close enough to the central shopping/dining areas, and lots of coo places nearby.
Stayed 9 nights in Jul 2022
Response from Guest services on 1 Aug 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

8/10 Good

Belinda De La

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big apartment close to transportation and with a lot of dining options close by.
Stayed 3 nights in Jul 2022
Response from Guest services on 1 Aug 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Lana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The space was roomy and accommodating.
Stayed 3 nights in Jul 2022
Response from Guest services on 1 Aug 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time!!
What a great hotel! Awesome location, and the staff was SO friendly and helpful! They gave us great tips on restaurants, helped with a cab, and were so generous with their time and attention to us!! Loved it!!
Stayed 1 night in Jul 2022
Response from Guest services on 27 Jul 2022
Thank you for your great review. We really appreciate that. We are glad that you are happy with your stay. We are looking forward to seeing you again!

8/10 Good

Alain, Pinecrest

Stayed 3 nights in Jul 2022

10/10 Excellent

Marina, North Hollywood

Stayed 4 nights in Jul 2022