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Reviews of Ruta del Sol

2.5 out of 5
Ruta del Sol
Avenida Tulum entre Acuario Norte, y Jupiter Norte, Tulum, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 157 reviews" "
Rating 8 - Good. 44 out of 157 reviews" "
Rating 6 - Okay. 24 out of 157 reviews" "
Rating 4 - Poor. 7 out of 157 reviews" "
Rating 2 - Terrible. 20 out of 157 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lydia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not enough water to flush toilets and no hot water for showers!
Stayed 3 nights in Mar 2024

2/10 Terrible

Jose

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Never checked in dirty cockroaches when we walked in
Stayed 2 nights in Jun 2023
Response from Hotel Ruta del Sol on 19 Jul 2023
Thank you for your comment, we continuously take actions to improve our service. We hope that your stay out of this detail was pleasant. Greetings, Hotel Ruta del Sol

10/10 Excellent

brithany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is too loud on the first floor.
Stayed 1 night in Apr 2023
Response from Ruta del Sol on 2 May 2023
Thank you for staying with us, it is a pleasure to know that you enjoy the lodging experience that the hotel team gave you, we are sorry for the inconvenience you had, we work in these, we hope you have the opportunity to return to this your home. Best regards.

8/10 Good

patrick

Stayed 1 night in Feb 2023
Response from Ruta del Sol on 6 Mar 2023
Good day,We have recorded that he did not stay, we would have liked to know what was the problem with his reservation.We hope you have the opportunity to return to Tulum and be able to host you.

8/10 Good

Aric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way overpriced.
The room was very clean. The beds were comfortable. They almost double their prices for New Year's weekend. It is a very basic hotel with no amenities but we paid the price of an expensive hotel.
Stayed 4 nights in Dec 2022
Response from Ruta del Sol on 12 Jan 2023
Thank you for staying with us, we are sorry that your experience has not been to your full satisfaction, we will work on the details that you let us know, to always provide the best experience to our guests and visitors, we hope you have the opportunity to come back and offer us the confidence to stay with us. Best regards

8/10 Good

Roberto

6/10 Okay

Evelyn

Stayed 2 nights in Jul 2022
Response from Ruta del Sol Tulum on 28 Jul 2022
Gracias por hospedarse con nosotros, lamentamos que su experiencia no haya sido de su total agrado, lamentamos no saber más detalles de lo que no le agrado, para brindar siempre la mejor experiencia a nuestros huéspedes y visitantes, esperamos tenga la oportunidad de volver y brindarnos la confianza de hospedarse con nosotros. Saludos cordiales

8/10 Good

ERNESTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, easy to register
Stayed 1 night in Jul 2022
Response from Casa Colonial Vintage on 14 Jul 2022
Thank you for staying with us, we are sorry that your experience has not been to your full satisfaction, we will work on the details that you let us know, to always provide the best experience to our guests and visitors, we hope you have the opportunity to come back and offer us the confidence to stay with us. Best regards

10/10 Excellent

Gus

Travelled with family
Liked: Staff & service, property conditions & facilities
Inexpensive and very clean
Stayed 1 night in Jul 2022
Response from Casa Colonial Vintage on 14 Jul 2022
Thank you for staying with us, we are sorry that your experience has not been to your full satisfaction, we will work on the details that you let us know, to always provide the best experience to our guests and visitors, we hope you have the opportunity to come back and offer us the confidence to stay with us. Best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very informative and friendly front desk. Rooftop hammocks!
Stayed 1 night in Apr 2022
Response from Ruta del Sol Tulum on 14 Apr 2022
We welcome and value your feedback.

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place never again
Stayed 3 nights in Mar 2022
Response from Casa Colonial Vintage on 4 Apr 2022
We are sorry for the inconvenience and we do not know more details of your dissatisfaction, we appreciate your comments

6/10 Okay

Emilie

Liked: Cleanliness
Disliked: Property conditions & facilities
Good but very noisy
The room was okay, clean, confortable bed, clean bathroom. However it's hard to sleep at night when there is a night club in front of hotel and not possible to close window. Ear plugs needed. Internet didn't reach in the room I was.
Stayed 2 nights in Mar 2022
Response from Ruta del Sol Tulum on 4 Apr 2022
We are sorry for the inconvenience you had, we value and appreciate your comments.

2/10 Terrible

kumlee

Stayed 1 night in Mar 2022
Response from Ruta del Sol Tulum on 9 Mar 2022
We regret not knowing more details of your evaluation, which we appreciate. Greetings

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff but bar opposite is loud
Go expecting a basic hotel with no frills and you won't be disappointed. Perfect location within a block of the ADO terminal; Playa del Carmen colectivos start point is opposite and similarly the Mahahual colectivo drop off. Great restaurants nearby. Best selling point is the wonderful reception staff. BUT bring earplugs if you are a light sleeper; the bar opposite is loud and goes on until late; the hotel could also put up no noise after 10pm signs to keep its guests under control. Segregated rubbish bins were good but no water refill.
Stayed 1 night in Mar 2022
Response from Hotel Ruta del Sol on 7 Mar 2022
We are sorry for the noise inconvenience and appreciate your feedback. Greetings

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bus stop and many restaurants. Other reviews complained of noise but we were on first floor on Friday and Saturday night and had no problem. Fine hotel for the price
Stayed 1 night in Feb 2022
Response from Hotel Ruta del Sol on 21 Feb 2022
Hello, it's nice to hear about your comments, which we appreciate.

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Hotel Ruta del Sol on 13 Jan 2022
Hola Luis, agradecemos tu evaluación, nos hubiera gustado conocer los inconvenientes que tuviste, para dar seguimiento. Saludos

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and nice spacious room. The beds were comfortable and the pillows were fantastic. The AC worked good. My only complaint is that there's no water pressure at all in the shower, at least not in our room (room 7). It was so difficult to shower with the tiny drizzle that came out and i couldn't wash my hair for 4 days. Not the end of the world though.
Stayed 4 nights in Dec 2021
Response from Ruta del Sol Tulum on 4 Jan 2022
We appreciate your comments and regret the inconvenience you had, we take it into consideration. Greetings

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Check in was not the smoothest, it says multilingual staffs but in fact there were only 1 receptionist who speaks broken english. It’s written toiletries and towel are provided but there was only handsoap and no towels or so on. We went to the receptionist and ask for towels and he gave us two kinda cleaning cloth, the next morning they tidy up the room and exchange it with only 1 real towel. There were also some mould on the bathroom’s wall :(( The corridor was smelly from the bin they left there. The room stays bright from the corridor lights that goes trough the window even we turned the lights off. We took the deluxe room but it was just like the economy room, only + the AC, kinda the bad version of the picture. We paid quite the same amount of money even less n got hell a lot better hotel room and service around there the other day. Sorry to say but the only good thing from this property is the location.
Stayed 2 nights in Sep 2021
Response from Hotel Ruta del Sol on 29 Sept 2021
We regret your stay has not been satisfactory and we appreciate your comments, we work in those areas of opportunity and we hope to have the opportunity to stay with us again and achieve your expectations 100%. Kind regards

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, budget, CLEAN! Return Customer.
I like Ruta. I'm a return customer and although there's no extras and it's just the basics, the price reflects that so it's an honest establishment. The lobby and rooms are always cleaned well. It looks and feels clean enough to walk barefoot. The sheets look pressed and very white (although thin) they are good quality and not old. The mattresses I've had here range from good to really good. There's only a few lights in the room but it seems adequately lit. If you paid extra for AC in the room, both I've had so far blow very cold and are newer. The non AC rooms get warm but me and my girlfriend did fine keeping both screened windows open for cross flow. And it's the jungle so you should initiate yourself to the heat for at least a night or two, haha. Great location next to the bus stop from Playa Del Carmen and Cancun (ADO). 2/3 of room showers I had, have great water pressure (remember older building older pipes and fixtures) the low flow one still got us clean no problem, just took a little longer. Friendly staff, minus one guy who's not here anymore. Friendly professional cleaners. Belongings have been safe. Leave a small tip they seem to appreciate the thought. It's rustic but a good place. ✌️
Stayed 3 nights in Jul 2021
Response from HOTEL RUTA DEL SOL on 9 Jul 2021
Dear Daniel, we really appreciate your comments, we hope to see you again, we love having guests like you in our hotel, we are at your service.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Hotel Casa Colonial on 7 Jul 2021
Buen día, Lamentamos los inconvenientes que tuvo y no conocer las areas de oportunidad con las que tuvo inconveniente, agradecemos su valoración y trabajamos en supervisión constante, para no reincidir en inconvenientes. Saludos Cordiales

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from HOTEL RUTA DEL SOL on 10 Jun 2021
Gracias por hospedarse con nosotros, lo esperamos nuevamente.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Just your basic bare bones hotel. Their standard room does have air conditioning. At a nominal extra $ charge. But the ceiling fan do work. As for the bed. It has barely enough cushioning to be considered firm. Still doable. Now for the bathroom, it does have a very clean shower, sink, with a flimsy toilet seat. There is also a simple small,wooden table and chair. Which is good enough for setting one's laptop computer for usage and reading books. Digital nomad's work station? The room floor is all tile. Which is simpler to keep clean. Do wear a pair of rubber sandals. Great for foot cushioning and comfort. While the building may be older, it is in good repair and is clean. Recommend to do bring ear plugs. This helps dampen hearing the nearby doors closing from the other rooms. Location in Tulum is pretty good. Taxis and busses are plentiful. The are restaurants and a couple bus stations within walking distance. Hope this helps.
Stayed 2 nights in Apr 2021
Response from HOTEL RUTA DEL SOL on 24 Apr 2021
Muchas gracias por sus comentarios acerca de su estancia con nosotros, esperemos que regrese pronto, esta es su casa, saludos cordiales!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
get ready to not sleep, I could not close my eyes all night from people partying in the street, its was torture, I booked for several days and then had to leave to sleep in another place the day after because it was torture, I came back when they offered me a room in 3rd floor that had no noise, then I could sleep, and was good, but don't ever stay in the first floor.
Stayed 4 nights in Feb 2021
Response from HOTEL RUTA DEL SOL on 23 Mar 2021
Good morning sir, we are sorry that your stay with us has not been entirely perfect, we invite you to return to change that bad taste of mouth, greetings!

8/10 Good

KALPAN

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location
Good Value for money. Julio on reception. very helpful . Rooms a little run down . But generally good location and great for the price.
Stayed 2 nights in Mar 2021
Response from HOTEL RUTA DEL SOL on 19 Mar 2021
Thank you for your excellent comments about your stay with us, I assure you that we will send you your congratulations in July, we hope to have you with us again very soon, greetings!

8/10 Good

KALPAN

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location
Hotel great location . Good value . Julio was really helpful .. a credit to the hotel . It was because of him I stayed longer as I had extremely bad service in the sister hotel attached to this one . Do not expect 5 star luxury .. basic , clean and located well.
Stayed 1 night in Mar 2021
Response from HOTEL RUTA DEL SOL on 18 Mar 2021
Good evening sir, thank you for your comments about your stay with us, I assure you we will send you your excellent comments about your stay with us, come back soon, this is your home!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021
Response from HOTEL RUTA DEL SOL on 26 Mar 2021
Buenos dias! gracias por sus comentarios acerca de su estancia con nosotros, esperamos tenerle nuevamente muy pronto, saludos cordiales!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
In the middle of Tulum
It is well placed site, close to all that you need in Tulum
Stayed 10 nights in Feb 2021
Response from HOTEL RUTA DEL SOL on 6 Mar 2021
Buenos dias! gracias por dejar su comentario acerca de su estancia, para nosotros es un placer atenderle, esperemos que regrese pronto con nosotros, saludos!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Staying there the first night was the worse nightmare. I could not close my eyes all night, lots of party and noise coming until 9 am of the next day.just at the time that I was leaving. I had to leave the next day and ly another hotel because I needed to be able to sleep. They would not refund the money But the third day they offered to move me to another room and I moved and it was good. No noise. So IF you stay make sure you are high up in the 3rd floor.
Stayed 1 night in Mar 2021
Response from HOTEL RUTA DEL SOL on 4 Mar 2021
Good afternoon! Thank you for leaving your comments in writing, I assure you that we are improving day by day, we hope to have you with us again very soon, greetings!

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple & cute
It’s my second year I’m going there and I love it. Close to ADO bus station & restaurants. Clean & comfortable bed. Lovely staff and the price is well balanced. It’s a simple but cute place.
Stayed 7 nights in Feb 2021
Response from HOTEL RUTA DEL SOL on 19 Feb 2021
Good morning, thank you for sharing your comments, it is very good to know that your stay was good, we hope to have you with us again, best regards.

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Staff & service
The hotel was fine for the rate. But it wasn’t a very enjoyable stay. The room was tiny, the bed wasn’t comfortable. The hotel rents out bikes, but the two times we rented them we had issues and the staff didn’t seem to care. The first time the chain on one bike broke and we had to walk the bike home for about 3 miles. The second time we rented bikes we headed 15 miles south to a lagoon m. Well, the bike seat bolt broke, making it not rideable. We called the hotel for assistance as we were on a jungle road, away from civilization, but they said there was nothing they could do, to just walk back. Thankfully a car repair man stopped and had the tools to fix the bike. Finally, the hotel had guests screaming until 4 am on multiple nights. I asked the front desk staff if they could do something, yet the screaming and partying continued.
Stayed 7 nights in Feb 2021
Response from HOTEL RUTA DEL SOL on 14 Feb 2021
Good Morning! Thank you for your comment, I ask you for an excuse for the inconveniences presented during your stay, I assure you we are working on it to make the next stay phenomenal, Ruta del sol, greetings!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Verycomfortable. Air con worked well and pvided bulk shampoo.
Stayed 2 nights in Feb 2021
Response from HOTEL RUTA DEL SOL on 10 Feb 2021
Hello, thank you very much for the comments. They help us improve. Best regards!

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Horrible experience, the host at the front desk wanted to keep my CC overnight at his desk and could give no valid reason why. Then asked for me to pay for the room to his personal bank account, after I declined he desperately asked for a virtual CC. The host was shady as the hotel manager.
Stayed 2 nights in Jan 2021
Response from Jessica Rosales on 27 Jan 2021
Dear guest, we regret what happened during your stay, the owner of the hotel wishes to contact you, if you can provide us with a telephone or email to know more about the situation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel that ticks most boxes
Great location, close to all amenities, friendly staff
Stayed 2 nights in Jan 2021
Response from HOTEL RUTA DEL SOL on 26 Jan 2021
Hello, thank you for your comments, they help us to improve. Best regards!

10/10 Excellent

Darius

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place for this price
everything was good just no ac
Stayed 1 night in Nov 2020
Response from HOTEL RUTA DEL SOL on 26 Jan 2021
Hello, thank you for your comments, they help us to improve. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly budget hotel
Budget hotel next to ADO bus terminal, basic, but ticks all the boxes, WiFi wasn’t working at the time... luckily I had data, would stay here again
Stayed 4 nights in Jan 2021
Response from HOTEL RUTA DEL SOL on 26 Jan 2021
Hello, thank you for your comments, they help us to improve. Best regards!

8/10 Good

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Great location
Stayed 2 nights in Jan 2021
Response from HOTEL RUTA DEL SOL on 11 Jan 2021
Muchas gracias por el comentario !!

6/10 Okay

G. Lawrence

Stayed 2 nights in Nov 2020
Response from HOTEL RUTA DEL SOL on 11 Jan 2021
Muchas gracias por el comentario!!

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice basic room. I loved the idea of the hammocks in the room. Fun for the kids. We only spent one night and it was great for what we wanted/ needed! My only complaint is that our shower was slightly clogged and backed up on us. The staff were wonderful and I enjoyed our stay!
Stayed 1 night in Sep 2020
Response from Auditora. on 12 Nov 2020
Agradecemos de antemano la reseña que nos brindo, tomaremos en cuenta su comentario de la regadera para poder solucionarlo. Lo esperamos pronto de regreso, fue un placer atenderlo.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
They lied about having breakfast, the room smelled terribly had to asked to be changed.
Stayed 4 nights in Aug 2020
Response from Ruta del Sol on 11 Aug 2020
Thank you very much for your comment, we will take it into account to improve. We apologize for what happened.

10/10 Excellent

Kimani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Ruta del Sol on 3 Aug 2020
Muchas gracias por dejarnos sus comentarios, le agradecemos de parte de todo el staff, esto nos sirve para mejorar para futuras estancias. Esperamos verles pronto. Saludos.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place & friendly helpful staff
I loved this place. I had my private room, with window and A/C. Very clean. The staff was kind and helpful. It could get noisy specially on high season but with earplugs no trouble at all. Highly recommended it and a big plus for me is that’s pet friendly. ONLY ONE DOWNSIDE. I HAD TO GET UP FROM BED TO SEITCH OFF THE LIGHT. NXT TO THE BED WOUKD BE MUCH BETTER 😅 but other then that definitely a 10!
Stayed 14 nights in Feb 2020
Response from Ruta del Sol on 12 Aug 2020
Thank you very much for your positive comment, we thank you very much. This will help us to continue improving. We look forward to seeing you soon and it is good that you enjoy your stay with us. Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Ruta del Sol on 12 Aug 2020
Muchas gracias por su comentario positivo, le agradecemos mucho. Esto nos servirá para seguir mejorando. Lo esperamos pronto y que bueno que disfruto su estancia con nosotros. Saludos.

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip
It was a great experience
Stayed 1 night in Jan 2020
Response from Ruta del Sol on 12 Aug 2020
Thank you very much for your positive comment, we thank you very much. This will help us to continue improving. We look forward to seeing you soon and it is good that you enjoy your stay with us. Regards.

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019
Response from Staff on 8 Apr 2019
Thank you for your visit¡¡¡¡¡

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location! We were very comfortable here and the staff was super helpful! It is right on the main street of Tulum and super close to the ADO bus station which was really helpful when it came time to catch our 7 am bus. Would definately stay here again!
Stayed 1 night in Feb 2019
Response from Staff Ruta del Sol on 22 Feb 2019
Thank you for your stayed¡¡¡¡

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
The staff was amazing. Great tips for around Tulum. The beds were hard an not comfortable and being in the middle of town, night noises.
Stayed 1 night in Feb 2019
Response from Ruta del Sol on 1 Apr 2019
Gracias por su visita, esperamos regresen con nosotros¡¡¡

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff that is very helpful with directions and suggestions about local sites. I'd say take earplugs- best decision I made. There is a giant echo noise inside, and if it's prime party season (I was there Jan 7-10) you can hear outdoor music until 4am. The room had exactly what I needed. The locks were secure; the place felt safe, esp with 24-hr front desk service and entry gate. Perfect boutique hotel if you're going to be out and about nearby with walking or bike rentals, or take a taxi to the nearby Papaya Playa for beachside entertainment, or a big bus to archeological ruin sites, or small buses (colectivo) up and down the main avenue in front of Ruta del Sol hotel.
Stayed 3 nights in Jan 2019
Response from Ruta del Sol on 16 Jan 2019
Thank you for you stay¡¡¡¡

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here! Staff and vibes we're great. Perfect location too!
Stayed 1 night in Jan 2019
Response from Ruta del Sol on 6 Jan 2019
Thank you for your visit¡¡¡¡

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Ruta del Sol on 6 Jan 2019
Gracias por su estadia¡¡¡

8/10 Good

Gil, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was upgraded from a room with a fan to one with air conditioning at no extra cost. The room was spacious & clean. There was no TV or natural light in the room but these are minor as I wasn't in the room much. It is very close to the Ado bus station & you can hail a "collectivo" from the hostel to the main attractions & back easily.
Stayed 1 night in Nov 2018
Response from Staff Ruta del Sol on 25 Nov 2018
Thank you for your stayed with us¡¡¡