Standard Room, 2 Double Beds
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Reviews of Hotel Addy

2.5 out of 5
Hotel Addy
Calle Polar Oriente s/n entre, Satelite Norte y Centauro Norte, Tulum, QROO

Reviews

6.2
Rating 10 - Excellent. 8 out of 71 reviews" "
Rating 8 - Good. 20 out of 71 reviews" "
Rating 6 - Okay. 23 out of 71 reviews" "
Rating 4 - Poor. 12 out of 71 reviews" "
Rating 2 - Terrible. 8 out of 71 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find
Very convenient and centrally located. I gad a big room with large bathroom, wall mounted tv and powerful air on . The breakfast is a bit basic but appropriate for the price
Stayed 2 nights in Dec 2020
Response from OYO Hotel Addy on 13 Jan 2021
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope that you will visit us again soon.

8/10 Good

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Great for price n location
Stayed 1 night in Jan 2021
Response from OYO Hotel Addy on 13 Jan 2021
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope that you will visit us again soon.

8/10 Good

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Great for price n location
Stayed 1 night in Jan 2021
Response from OYO Hotel Addy on 13 Jan 2021
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope that you will visit us again soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Great for price n location
Stayed 1 night in Jan 2021
Response from OYO Hotel Addy on 13 Jan 2021
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope that you will visit us again soon.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a fair price for a room with air conditioning. Perfect location. Shower took a few minutes to warm up.
Stayed 1 night in Dec 2020
Response from OYO Hotel Addy on 13 Jan 2021
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope that you will visit us again soon.

8/10 Good

lennart

Liked: Staff & service, room comfort
Great location, basic hotel
Basic no frills Mexican hotel that needs some updating but it's not horrible, generally Clean and very friendly personnel in a great location
Stayed 1 night in Aug 2020
Response from OYO Hotel Addy on 30 Sept 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location of this hotel was amazing we were just one block away from the main Avenue and it was close to a lot of different restaurants.The Room was amazing we really liked it, the outside of the building needed a little work but rather than that it was a pretty good choice.
Stayed 2 nights in Aug 2019
Response from HOTEL ADDY on 2 Oct 2019
GRACIAS TRABAJAMOS PARA OFRECERLE UN BUEN SERVICIO Y ESPERAMOS SU PRONTA VISITA DE NUEVO

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Janice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very nice and helpful. However the water barely dripped out of the bathroom faucet, two out of three overhead lights did not work, the sheets on one bed had several rips in it, and there was a very strong smell (possibly cleaning solutions?) that came from the bathroom, made a person's eyes water. WiFi worked well, even in our room.
Stayed 2 nights in Apr 2019
Response from BERTHA on 13 Jun 2019
gracias por sus comentarios,nos ayudan a mejorar,sera un placer volver a servirle

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Outside is quite rundown and it doesn’t get better in the room. Only 1 light working in the bedroom, hot water tap for the shower was really difficult to turn on and flow was poor.. the towels that were in the room when I arrived were damp. Breakfast was very basic.
Stayed 2 nights in Jan 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from HOTEL ADDY on 9 Jan 2019
GRACIAS

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Tulum - great location
Great location, friendly staff, good secure parking
Stayed 6 nights in Dec 2017

6/10 Okay

Damon, Chicago

Liked: Staff & service
Cheap, safe, clean, convenient.
It's a solid 3-star hotel; super affordable, conveniently located, and not a total hole in the wall. Anyone giving this place less than 3 stars really needs to modify their expectation of a $35-per-night hotel room. They're situated on a side street that might make first-time Tulum visitors feel like they've been bamboozled, but it's a fantastic central location. We've stayed there twice now and probably will again. I will say that it's not really a "romantic" kinda place, so if you're a couple looking for something like that, you're gonna have to pony up a few more bucks and stay someplace else (but still stay in town! You don't have to stay on the beach to find some nice accommodations in Tulum!)

6/10 Okay

David, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a Nice Hotel
A good place to hang out for a few days. Good breakfast and amenities.

6/10 Okay

Stephen, Belize

Liked: Cleanliness, room comfort
Nothin' fancy but fits the bill
Clean, secure, friendly helpful staff (not much english tho), plenty parking, round the corner and you're on main street, big supermarket (San Francisco de Assis) 10 minutes stroll away.

6/10 Okay

Laura , From Colorad

Liked: Staff & service
It's alright for the price
Room was ok but looked old and was very difficult to find in a back alley

2/10 Terrible

Philip, Laguna Hills, Ca.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have ever stayed.
Bad hotel. Do not plan to stay. Small room, dirty towols, no hot wáter most the time, the floor had dogs footprints, imposible to control the a/c and I caught the cold, because the hot temperatura outside and cold air inside which blew directly on my head during the night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Overall the best hotel of our 3 weeks trip across Yucatan, clean, not too small, well functioning and silent AC and Fan. You could complain about the breakfast, but given the price of the hotel, you could also eat out.

4/10 Poor

Emi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Karen, Virginia

Liked: Room comfort
In the center of the downtown Tulum area
Parking was very good. Location right in town. The room was fine. The price was OK.

6/10 Okay

nauman, washington DC

Liked: Cleanliness, room comfort
it was below the 3 star expectation for US travelers but for a small town in mexico, it was ok.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Decent room and location but overpriced
Clean room with a/c but there was a random and loud flapping of a tied down tarp ALL night long that woke us up 10+ times each night. Breakfast was decent but the serving size varied from small to super small with unfriendly staff. Overpriced all and all. People walking in off the street were offered much better rates.

8/10 Good

Jonatan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Otoniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Addy
Me sentí muy a gusto en este hotel
Stayed 3 nights in Feb 2022

4/10 Poor

Edwar

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Jan 2021

8/10 Good

Andrés

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
Muy buen lugar, muy céntrico, todo tienes a la vuelta
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza pésima, apestaba el cuarto y eso no era del agrado de nosotros
Stayed 1 night in Feb 2021

2/10 Terrible

Jazmín sarai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Fehlende / Kaputte Moskito-Netze fallen leider negativ ins Gewicht. Das Personal ist super!
Stayed 1 night in Dec 2020
Response from OYO Hotel Addy on 13 Jan 2021
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope that you will visit us again soon.

2/10 Terrible

Emilio, Cancún

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper mal atendido por el Recepcionista pésimo su actitud súper desagradable me cobro en efectivo más de lo que pague en la página aunque me hizo el cargo expedía me cobro de más y toda la noche unos huéspedes estuvieron consumiendo bebidas la cual no dejaron dormir y fueron subiendo de todo su lenguaje no apto para niños De nuevo al dirigirme al personal contestaron que no pueden hacer nada de nuevo la falta de profesionalismo y su falta de preparación resaltó de nuevo. En verdad desgraciadamente experiencia al ser una persona de la 3 edad y quedarse a descansar a si como el cobro independiente del Recepcionista más alto de lo que pague aquí en la página y luego me regresará lo que pague en la aplicación de expedía y que el costo que me cobrara en efectivo y me regrese lo que me cargaron a mi tarjeta es un abuso y una falta de respeto y su mal comportamiento a si los huéspedes deja una mala experiencia
Stayed 1 night in Nov 2020
Response from OYO Hotel Addy on 28 Nov 2020
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2020
Response from OYO Hotel Addy on 28 Nov 2020
Gracias por visitarnos y tomarte el tiempo de evaluarnos. Nos gustaría saber más detalles sobre tu estancia con nosotros para poderte ofrecer un mejor servicio. Esperamos que nos puedas visitar nuevamente. ¡Saludos!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from OYO Hotel Addy on 30 Sept 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020
Response from OYO Hotel Addy on 30 Sept 2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Nicht für länger
Rundrum Arbeiter, die bis nach Mitternacht Lärm gemacht und in der Früh dauernd an irgendwelche Türen gedonnert haben. Pro Person nur 1 Handtuch. Beleuchtung sind eher Strahler. Frühstück sehr kärglich. Brot getoastet, aber schon kalt und hart...
Stayed 1 night in Jan 2019

8/10 Good

Erik

Liked: Cleanliness
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jan 2019
Response from HOTEL ADDY on 9 Jan 2019
GRACIAS

10/10 Excellent

Gabriela , Cozumel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable cerca de la carretera federal
Gran comodidad y amabilidad por el personal! Mire recomendable
Stayed 1 night in Mar 2018

6/10 Okay

Viktoria

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bra lågprishotell
Ligger centralt. Lätt att åka collektiv buss från tex. Cancun mfl. Bra restauranger och souvenirbutiker nära. Förbindelser till stranden med buss eller taxi rel. billigt. Bra Hotel för det priset. Trafikerad gata utanför.
Stayed 3 nights in Jan 2018

4/10 Poor

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy caro para lo que es el hotel
Stayed 1 night in Jan 2018

8/10 Good

Larissa

Liked: Staff & service
O quarto é bem simples e bem antigo (tintura desbotada, quadros bem feios); havia pouca água no chuveiro (que também era velho, assim como toda a estrutura do banheiro e do hotel); um pouco empoeirado. Mas suficiente aos propósitos básicos. Indicaria, mas apenas se no custo-benefício compensasse (no caso, pagamos 1200 pesos por dia, o que achei caro - embora justificável pelas datas - final de dezembro).
Stayed 2 nights in Dec 2017

6/10 Okay

Pietro

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Con un po di manutenzione potrebbe essere buono
L'hotel è in una buona posizione vicino alla strada principale. Ha un bel patio ma trascurato. Le camere sono un po piccole e hanno i muri scrostati. Prese elettriche con fili in vista. Il ventilatore sul soffitto non è ben fissato e ci gola.
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
広い部屋と朝食のおいしいホテル
部屋は通りに面していて明るく広かったです。ベットも清潔で大きく快適でした。込みの朝食も好みの卵料理を作ってくれてフルーツのヨーグルト添え、パン、ジュースすべてとてもおいしかったです。部屋でWiFiは繋がりませんでしたが、部屋の入口が面した中庭のテーブルで使えました。ホテルのレンタル自転車は12時間で75ペソでした。

4/10 Poor

sergio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No vayan a este hotel....o se arrepentirán!!
Nos fué mal, había olor cloacal en el baño y en las partes comunes del hotel. El WIFI malo, la habitacion sin veladores, sin tomacorrientes cerca de la cama, sin caja de seguridad. El desayuno paupérrimo, sin variedad , el café desagradable y servido en un ambiente sofocante, húmedo y oloroso, No es recomendable éste hotel y su relacion costo-beneficio es mala

2/10 Terrible

jean yves

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je deconseille cet hotel, personnel pas du tout sympa, chambre très bruyante, ils ont voulu me facturée une 3eme telecommande alors qu il m en avait donner 2, et j ai quitter l hotel des la 1ere nuit alors que je devais en passer 3 car impossible de dormir et ils font des travaux des 8h du matin

4/10 Poor

Valle, Danmark

Disliked: Property conditions & facilities, room comfort
Hotel centralt beliggende i Tulum by
Vi skulle jo bare sove der, og det var ok. Men måtte bede om at få toilettet repareret, og låsen i døren virkede ikke for godt. Morgenmaden var ikke noget at prale af. De var dog søde i receptionen. Bilparkering var OK i en "lukket" gård.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El peor hotel de mi estancia
Todo está descuidado, incluso el letrero principal, en general descuidado, muy pequeñas las habitaciones. No se podía dormir por tanto ruido. Fue el único lugar de toda mi estancia en donde me pidieron depósito por los controles, el desayuno fue escueto. El agua caliente tardaba una eternidad en salir y sólo se desperdiciaba. Ponen letreros con advertencias chantajistas. La señora mayor que recibe en la entrada no tiene buena atención con los huéspedes. Habitaciones muy pequeñas.

6/10 Okay

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jorge Argenis

Disliked: Cleanliness, staff & service
Hotel en buena ubicación
Atención del personal muy regular, necesitan revisar mejor sus instalaciones hidráulicas.

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No me gusto el servicio, las persona se de recepción no pudieron proporcionarnos uña toallas extra porque no habían llegado loable camaristas. El restaurante es pequeño y tardan mucho en atender