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Cielo Maya Beach Tulum

4.0 star property
Ocean-view hotel with a bar/lounge, near Soliman Bay
VIP Access
your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, pool loungers
Front of property
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | View from room
Food and drink
Outdoor pool, pool loungers
Reviews
9.0

Wonderful

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • On private beach
  • SpaSpaSpa
  • Breakfast included
  • Restaurant
The price is NZ$190
includes taxes & fees
2 June - 3 June

Explore the area

Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760
  • Popular LocationSoliman Bay1 min walk
  • Popular LocationCenote Manatí1 min walk
  • AirportTulum, Quintana Roo (TUY)9 min drive
  • Popular LocationXel-Há Park10 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

Great hotel, nice pool, great beach on doorstep. Quiet location. Get a beach view room not a pool view room
Apr 25, 2017
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Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

10/10 Exceptional

Highlights

Air conditioning
Free cots/infant beds
LED TV
Down duvet
Premium bedding
Ceiling fan
Day bed
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

8.2/10 Very good

Highlights

Air conditioning
Free cots/infant beds
LED TV
Down duvet
Premium bedding
Ceiling fan
Day bed
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

9.5/10 Exceptional

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Down duvet
Ceiling fan
Day bed
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

10/10 Exceptional

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
LED TV
Down duvet
Premium bedding
Ceiling fan
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Tulum

Located in Tulum, Cielo Maya Beach Tulum is in the entertainment district and on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Soliman Bay. Travelling with kids? Consider LabnaHa Ecopark Adventures and El Toh Ecopark. Discover the area's water adventures with nearby scuba diving, or enjoy the great outdoors with ecotours and ziplining.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Soliman Bay - 1 min walk
  • Cenote Manatí - 1 min walk
  • Xel-Há Park - 10 min drive
  • Tulum Mayan Ruins - 13 min drive
  • Playa Paraiso - 27 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • Zona Arqueológica de Tulum - 13 min drive
  • Templo Dios del Viento - 13 min drive
  • Mulut Jach Ki - 9 min drive
  • Chula Vista - 10 min drive
  • Starbucks - 8 min drive

About this property

Cielo Maya Beach Tulum

Upscale family-friendly hotel by the ocean
Consider a stay at Cielo Maya Beach Tulum and take advantage of free cooked-to-order breakfast, a free daily manager's reception and a rooftop terrace. With a private beach, beach massages and sunloungers, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a deep-tissue massage, aromatherapy or a body scrub. The on-site restaurant offers breakfast, brunch, lunch and dinner. Enjoy on-site activities, such as boat tours, kayaking and snorkelling. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Bike hire, a round-trip airport shuttle (surcharge) and beach umbrellas
  • Beach towels, multilingual staff and a front desk safe
  • Tour/ticket information, concierge services and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Cielo Maya Beach Tulum have comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Down duvets and free cots/infant beds
  • Free toiletries and hairdryers
  • LED TVs with premium channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkelling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Cielo Maya Beach Tulum?

As of 29 May 2024, prices found for a 1-night stay for 2 adults at Cielo Maya Beach Tulum on 2 Jun 2024 start from NZ$190.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cielo Maya Beach Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cielo Maya Beach Tulum?

This property doesn't offer parking.

What time is check-in at Cielo Maya Beach Tulum?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cielo Maya Beach Tulum?

Checkout is at noon.

Does Cielo Maya Beach Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 140 per vehicle applies.

Where is Cielo Maya Beach Tulum located?

Located in Tulum, this beachfront hotel is in the entertainment district and within a 15-minute walk of Soliman Bay and Tulum National Park. Cenote Manatí and LabnaHa Ecopark Adventures are also within 3 miles (5 km).

Cielo Maya Beach Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 302 out of 435 reviews" "
Rating 8 - Good. 70 out of 435 reviews" "
Rating 6 - Okay. 27 out of 435 reviews" "
Rating 4 - Poor. 16 out of 435 reviews" "
Rating 2 - Terrible. 20 out of 435 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Lin

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The sheets were never changed, there was no hot water or water pressure. The area is very secluded and you need a car to get anywhere. Floor was never swept either. The food was also mediocre.
Stayed 4 nights in May 2024

10/10 Excellent

Deloris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at Cielo Maya hotel and loved the beautiful beach view and infinity pool! It was very clean, quiet, and comfortable! Staff were excellent and the breakfast was delicious! The room was very comfortable with air conditioner and ceiling fan.
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome, and the place is so quiet at night…
Stayed 1 night in May 2024

2/10 Terrible

Kalona

Travelled with family
Disliked: Amenities, property conditions & facilities
The front desk staff were friendly and did their best to help us but unfortunately it was the owner that was unwilling to provide quality customer service. We booked 8 days at this hotel to join up with family that we had not seen for years. As a Covid nurse, we were more than overdue for a vacation. Within 24 hrs of our arrival, the hotel had lost power and electricity. This problem continued for a majority of the next 2 days. After 2 days, we had to throw in the towel, with family coming from New York, we needed and deserved to have the benefits we had paid for, including flushing toilets, Air conditioning and even lights. We asked for a refund for the remaining 6 nights so that we could relocate to another hotel. The manager asked the owner and Expedia asked as well. The owner refused. We were forced to pay for 8 nights although we only stayed 6, then we had to pay twice that amount to book another hotel on short notice, then also pay a horrendously amount to relocate to another hotel. Our family members flew in 2 days after us and arrived exhausted to a hotel that had no power and we scrambled to book a new lodging. The owner who was off on his own vacation was not sympathetic not helpful. I am certain he would expect better care if his family had been in our position. All in all this vacation cost 3 times what we had budgeted and was filled with stress. What a disappointment!
Stayed 8 nights in May 2024

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Dana, Penn Laird

Travelled with partner
Liked: Cleanliness, staff & service
Absolutely loved the location! It's within 2min walking distance of casa cenote, and it has access to the beach. However when we asked the staff for directions to the cenote, we were told we needed a taxi and it's half hour driving distance - no, it didn't get lost in translation, I speak Spanish. The hotel is on a guarded road and all access to the taxi services is controlled by the hotels who get a cut, unless you manage to reserve it directly with the taxi drivers. If the drivers have any type of contact with the hotel, they'll refuse service until you book them through the hotel. We arrived during a wind storm which cut our power for 2 days - that's out of anyone's control, but the generator isn't big enough to sustain AC for all the booked rooms so just keep that in mind. After the power was back we had to request the AC to be turned back on for the room. Also, if you want hot water for showers you have to request it at the front desk. They'll tell you you have to run it for 15 minutes but it doesn't matter how long you run it, it won't get hot until you request it.
Stayed 6 nights in Feb 2024

10/10 Excellent

Caitlin

Travelled with partner
Liked: Amenities
The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.
Stayed 4 nights in Apr 2024

10/10 Excellent

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and proximity to the beach. The room was beautiful as well as the bathroom.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gerardo Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

ERIKA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024