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Reviews of Pullman Sydney Hyde Park

5 out of 5
Pullman Sydney Hyde Park
36 College Street, Darlinghurst, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1002 reviews" "
Rating 8 - Good. 317 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel in close proximity to ST Vincent’s hospital, which suited us. Well positioned hotel for shopping, restaurants, even Darling Harbour is only 12-15min drive. Highly recommend this hotel, only winge would be that the aircon doesn’t cold enough for comfort. Summer would be a little warm.
Stayed 3 nights in May 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
It's location is excellent....very walkable to town and close to Museum Train station. Christina at check-in was excellent!
Stayed 1 night in May 2024

10/10 Excellent

Jenine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and room facing the park were second to none. I had the best service, especially with check-in with the friendly and helpful Christina. She made me feel so welcome! I loved my room too...it was gorgeous and clean. Will definitely stay again.
Stayed 2 nights in May 2024

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to most of what we went to. Staff all lovely and helpful. It would be beneficial for power points either side of the bed to be easily accessible for people who use sleep apnoea machines, getting down on knees on the floor to plug in under bedside cupboard is not fun when you are older. Loved the view over Hyde Park, windows were dirty though which was a shame but realise it's not a cheap or easy exercise to keep them clean. The food was lovely in the cafe, small menu but good. Because we ate there numerous times it would be good if there was a separate lunch and dinner menu for variety. Overall thoroughly enjoyed our stay and would readily return
Stayed 4 nights in May 2024

8/10 Good

Abhimati

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean, reasonably central and helpful staff. Bathroom flooded by shower stall. Drain not effective. My bed was not made up well, duvet not completely in its cover.
Stayed 3 nights in Apr 2024

8/10 Good

Dawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy to access, however pricing is higher than advertised here so be aware. Parking lots are very small if you drive a SUV or MPV and low clearance - you will have to watch the boot when opened. Location is ok - light rail is close by, trains are on the corner of the block. Staff - very very polite and professional, even late in the night. Room size was ok, bathtub was super super huge and the kids loved in Kids liked the pool as well as it was up in the roof top 😆 Air con temp is adjustable but it was still freezing cold at night, no options for heater so be aware.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennings

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's really disappointing to give such a great hotel with such great staff and facilities like it's gym and breakfast restaurant a rating below 5 stars. The TV service is just way below the standard it should be amongst everything else in the hotel. I came up from Melbourne to go to an AFL match, the team I follow was staying in the hotel, and a large range of channels weren't working including Fox Footy. Even if they were working, the TV service needs to be a lot better, it has fallen behind other high quality hotels in Sydney and sadly (given it is a really nice hotel with great staff) is enough difference for me to stay somewhere else.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennings

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, conveniently located a block from the metro. Lots of food options within walking distance.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Kim

Travelled with family
Disliked: Amenities
Mini bar was ridiculous. Only little coffee cups. No decent coffee facilities. Ordinary room. A bottle of tap water provided only, not even the option to purchase water. Hate short sheeted beds. No movies or internet tv.
Stayed 2 nights in Mar 2024

10/10 Excellent

jlene, Escondido

Travelled with family
A perfect location for catching our tour buses. The staff made our stay wonderful. We ate at the restaurant and breakfast and the food and service was great. We would recommend it to all our friends
Stayed 3 nights in Mar 2024

10/10 Excellent

Libby

Liked: Cleanliness, amenities, property conditions & facilities
ll
Stayed 7 nights in Mar 2024

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
We moved to this hotel for the remainder of our vacation after staying at what may have been the worst hotel in all of Sydney (
Stayed 3 nights in Feb 2024

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view from the room! Large space in a super convenient location.
Stayed 3 nights in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Matthew

Stayed 4 nights in Feb 2024

4/10 Poor

Helarisi

Liked: Cleanliness
Disliked: Property conditions & facilities
A/C didn't work properly, 20C couldn't change it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the shops and tourist attractions. The staff were friendly and couldn’t do enough to help us. We will definitely be visiting the Pullman Hyde Park again soon 😊
Stayed 3 nights in Feb 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Straightforward process. Big room good light good pillows. Pool and spa good and not too busy. All you want in a comfortable convenient no nonsense hotel . Delivers what it says.
Stayed 2 nights in Feb 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to City and parking was easy
Stayed 1 night in Feb 2024

10/10 Excellent

Louie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location!! Easy to get around. Lots of Bars.
Stayed 7 nights in Feb 2024

8/10 Good

Michael, Castle Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top pool
Stayed 2 nights in Feb 2024

10/10 Excellent

Kim, Holt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from my room on the 19th floor - staff were friendly and so helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Very clean comfortable room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kate

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullmans!! For pink!
Great view! And the room looked amazing!
Stayed 1 night in Feb 2024

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location
I really enjoyed my stay at the Pullman. The bed was very comfortable. Food was good value for money. The mini bar was not replenished on two of the days I was there, but for me that was no big deal. To reuse towels, you were supposed to call reception; I would have preferred a system whereby, for example, you hung up your towels if you wanted to reuse them.
Stayed 4 nights in Jan 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for us as visiting museum exhibition. Also we like walking. So a comfortable walk to Opera House, Haymarket etc. Staff very accommodating to assist us with early check in and holding bags after check out. Thank you.☺️
Stayed 1 night in Jan 2024

6/10 Okay

Nicole

Travelled with family, Travelled with group
Excellent customer service and nice lobby but this is not a 5 star hotel. Beds were comfy snd clean but carpets filthy and hallways carpet smelled and so walls damaged all thru. Pool is very inaccessible with no handrails and first step is very deep for someone with knee injury or a shorter person. Same for hot tub
Stayed 4 nights in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great 4 night stay central to everything I needed.
Stayed 4 nights in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Margaret

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
While the staff were excellent the hotel is aged and needs upgrading - walls in our room needed cleaning on arrival due to dried nose matter next to the bed. Hand prints over the window and back of door - made for a questionable decision to stay.
Stayed 4 nights in Jan 2024

4/10 Poor

Bernhard, Jerrabomberra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Extremely disappointed. Booked the Junior suite expecting all the features usually attributed to a room of this name. Room was dated, furniture worn and had tears in material. Powerpoint in bedroom did not work. Lighting in room was poor. No USB outlets. Mould in bathroom around joints in tiles. Door was hanging off fridge cabinet. AC definitely was not working despite the thermostat saying the room was at 18.5 degrees. Would not recommend this hotel. My wife and I travel alot, one of the worst hotels we have stayed in. Lights out above reception desks and you could see the dust on the lights and other areas in the lobby. Had to wait ages for a lift and on our particular stay 'lift waiting' was a common complaint of others when you eventually got a lift. Not sure how this hotel has a 5 star rating.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After going to a nearby hotel that was so much worse than the photos indicated, we discovered Pullman. They were so welcoming and professional and the hotel itself was impeccable. I don't usually leave reviews, but we truly couldn't have asked for a better hotel. From the location, to the rooftop pool/gym, and the cleanliness, it was a 10 star experience. Pullman will definitely be my go-to hotel next time I'm in Sydney. 😃
Stayed 3 nights in Jan 2024

2/10 Terrible

Robbie

Disliked: Staff & service, amenities, property conditions & facilities
Older hotel in desperate need of maintenance. There were 26 rooms without air conditioning during our two-night stay. Uncomfortably hot in the rooms, dated decor, unhelpful staff.
Stayed 2 nights in Jan 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean lots of room
Stayed 1 night in Jan 2024

4/10 Poor

Murray

Stayed 2 nights in Jan 2024

8/10 Good

Lucy, Campbelltown

Travelled with family
Liked: Cleanliness
Convenient location and nice roof top view but in need an upgrade as room and carpets are very dated. The strong stench of bleach when first entering is sickening, perhaps like other hotels have a nice scent going through rooms and common areas. Front desk staff are very slow and trying to order drinks using QR code from pool area was very difficult
Stayed 1 night in Jan 2024

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time of our stay i.e. New Year’s Eve, the Hotel Reception and Parling were very busy so much so that Hotel Parking was full.
Stayed 1 night in Dec 2023

8/10 Good

Yanella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Subbu

Stayed 2 nights in Dec 2023

6/10 Okay

Gary

Disliked: Property conditions & facilities
Stayed 11 nights in Dec 2023

4/10 Poor

JUSTIN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tired hotel - avoid you can get better
Very tired hotel in desperate need of renovation. If I was the global brand manager of Pullman I’d have this one thrown out. avoid / you will be severely disappointed.
Stayed 3 nights in Dec 2023

4/10 Poor

sean

Disliked: Staff & service, property conditions & facilities
Was really poor this NYE - staff not prepared for the amount of people visiting / service pretty poor
Stayed 1 night in Dec 2023

6/10 Okay

Desiree

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Mixed experience
This hotel is amazing on paper. Great location, 5 star, reputable name. In reality it needs more work to live up to that potential. The car park boom gates were a constant problem, lifts didnt work and didnt come to certain floors in the carpark basement - resulting in lots of fire stair treks. The rooms are nicely appointed however for 5 star i'd expect more. Very basic amenities, some missing (eg tea and coffee not refilled on arrival). Room was booked for 2 adults and 2 children however only 2 towels were provided. While these things are solvable it means the guest needs to "take on an action" - something that's not ideal when you're holidaying and expecting 5 - star facilities.
Stayed 2 nights in Dec 2023

8/10 Good

Dmitry, Chicago

Liked: Cleanliness, staff & service
Great location and views from a room. I stayed for a week and overall enjoyed my stay. However AC not once worked at the gym, it was too hot to work out. Rooms are clean and staff is very nice. Will stay again.
Stayed 6 nights in Dec 2023