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Reviews of Novotel Sheffield Centre

4 out of 5
Novotel Sheffield Centre
50 Arundel Gate, Sheffield, England

Reviews

8.4

Very good

Rating 10 - Excellent. 444 out of 1005 reviews" "
Rating 8 - Good. 358 out of 1005 reviews" "
Rating 6 - Okay. 122 out of 1005 reviews" "
Rating 4 - Poor. 54 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Travelled with partner
Disliked: Property conditions & facilities
Hotel is a bit scruffy and in need of refurbishment.
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a lovely stay, thank you.
Stayed 1 night in Feb 2024

8/10 Good

hugh

Liked: Staff & service, property conditions & facilities
Room could have been warmer and cleaner ,make up on carpet and a few chips under the bed !
Stayed 1 night in Feb 2024

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and loved that they were very welcoming to our dog. Room service was prompt and food really good. Really enjoyed our stay here and will definitely visit again
Stayed 3 nights in Dec 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel in the center of Sheffield, easy walk to museums, many dining options.
Stayed 3 nights in Dec 2023

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Great location for city centre
Great location - good stay but bathroom was not as clean as I would expect
Stayed 1 night in Dec 2023

6/10 Okay

Dawn

Stayed 2 nights in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly spacious and well-appointed rooms and bathrooms.
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff were in need of leadership. Slow service, poor communication and lack of attention. All were perfectly pleasant but had the feeling that nobody quite knew what they were meant to be doing.
Stayed 1 night in Nov 2023

4/10 Poor

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star in price only
A tired hotel in need of investment, redecoration and improved room facilities (e.g. better power socket locations and USB charge points). Was re-roomed due to extractor fan issue in shower room - exactly the same issue encountered in new room - was fobbed off by desk staff over this. There was zero extraction as tested by tissue paper and verified by a helpful member of staff. Laughably small bath tub - over-tub shower was acceptable. Replacement room had hair ball on toilet floor, and a loose front plate on 240V outlet socket - gap large enough for a child to put finger into socket. Reported to desk staff - no enthusiasm from them to escalate or re-room. Felt like they knew that the hotel was shabby. Fitness centre was basic but functional - lacked equipment wipedown provision - enforcing the sense of a grubby hotel. Many hand sanitiser dispensers in hotel were empty of sanitiser. Breakfast buffet was basic - bland tasteless orange juice from machine, rock hard pancakes. Ordered poached eggs for them to turn up with foreign object on plate. Complained to desk staff and asked for manager to be informed of issues - but this was not followed up. A very disappointing experience. The high prices charged are a joke - do yourself a favour and stay at the much nicer Mercure next door - the Novotel is way overpriced for the experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kirstin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and nice breakfast. Improvements could have done with small bottle of water in the room.
Stayed 1 night in Nov 2023

10/10 Excellent

Cecile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff who are very helpful. This hotel is very well located in the very centre of Sheffield with a large range of restaurants and shops a few minutes walk away. There is a secure car park.
Stayed 1 night in Nov 2023

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value for money. The staff were lovely
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Vinay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Nov 2023

4/10 Poor

Mitchell

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The TV in my room wasn’t working, and I asked for it to be fixed 4 times. Each time I was told it would be sorted and it never was. I was also told I could request late check out up until 12pm on the day of check out and then on the day of check out I was told this wasn’t the case! We were forced out early after needing more time! We were not even offered an apology by the manager for any of these issues. A very bad stay.
Stayed 2 nights in Oct 2023

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice rooms. Quiet if windows kept closed.
Stayed 2 nights in Oct 2023

4/10 Poor

Malachy

Stayed 1 night in Oct 2023

2/10 Terrible

Iain

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Not overly satisfying stay.
The staff weren’t the friendliest- the lady who checked us in on the other hand was extremely lovely but every staff member we encountered after them wasn’t the same, all had an attitude of having something better to do / be. Room service, to deliver 2 drinks took over 40 minutes- so ended cancelling. Other guests at the hotel were being extremely loud & even when reported to staff, nothing was done.
Stayed 2 nights in Oct 2023

4/10 Poor

June

Liked: Cleanliness
Disliked: Property conditions & facilities
The decore in places is still in the 70s ie woodchip on toilet walls and loo outdated. Breakfast was terrible complete waste of money, i tried it a second time incase it was a one off but no it was as bad as the first. The staff were very helpful but i shall not be returning.
Stayed 4 nights in Oct 2023

10/10 Excellent

Cedric

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

4/10 Poor

Helen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A budget hotel for a not so budget price
Dad and I booked 2 rooms for 2 nights and we were both very disappointed with our stay having previously stayed in lovely Novotels. Entrance to hotel room (number 324) :- As I placed the plastic card in the holder to operate the light, the cover broke off. There was no electric which was inconvenient. Unfortunately, it was at 11:20pm. A quick repair was made by a staff member using blu tack! A further repair was made in the morning, sellotape still remains on the cover! Two small plastic pieces remain on the floor which had not been hoovered up. An apology was given from the maintenance guy but reception's attitude was "these things happen". I noticed it was loose on check in. Surely a housekeeping issue to report to maintenance? My Dad aged 77 requested a bath mat 3 times (on the 3rd occasion a bath mat was delivered. He had already gone 1 day without one. This is not good when he is not good on feet Both toilets were difficult to flush There was mould within the shower cubicle seal. The pillows were not comfortable. There wereno sachets of hot chocolate, bottled water, robes or slippers etc. It felt as though corners have been cut. Breakfast was like faulty towers. The tea making facilities were out of order for 2 days. I had to ask for bowls, milk, the hot water flask was empty. The swimming pool was warm but changing room was tiny. There were no bags for wet costume or a machine to help dry it. Check out time is at 12 which was good. Location is good for the city centre.
Blu tack to the rescue!
Plastic not hoovered a day later
Mould growth on shower cubicle seal
Sellotape on cover to operate light making it look like a botch job
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and definately stay again.
Hotel was nice and clean. Staff very friendly and helpful. Breakfast was excellent and contunually brought out fresh hot items. Great location for the centre.
Stayed 1 night in Sep 2023

10/10 Excellent

J M

Stayed 1 night in Sep 2023

6/10 Okay

Martin

Stayed 1 night in Sep 2023

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall. The pool is small, but the location is good.
Stayed 1 night in Sep 2023

8/10 Good

Laraine

Stayed 1 night in Sep 2023

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Good location. In need of renovation.
Good central location. However, the hotel is very tired and in desperate need of a full renovation.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station, the Winter Garden, the Peace Gardens, and the Millennium Gallery
Stayed 3 nights in Sep 2023

6/10 Okay

SITI KHADIJAH

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2023

4/10 Poor

Anthony

Stayed 1 night in Sep 2023

6/10 Okay

Yakub

Stayed 2 nights in Aug 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fantastic location
Excellent stay fantastic location and service room was nice a clean but I think for a four star hotel the room wasn't very mondern especially the strange toilet which looked like a school toilet from the 70s but overall a great stay
Stayed 3 nights in Aug 2023

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
Great location and hotel. Very pleased
Stayed 3 nights in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally Situated Hotel
Very nice comfortable stay in an ideally situated hotel for lots of restaurants, pubs and bars. Would definitely stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a really comfortable 2 nights rooms spotless breakfast was very filling
Stayed 2 nights in Aug 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice Hotel in the Heart of Sheffield City Center
A nice hotel in the heart of Sheffield City Center. The staff were efficient and friendly at check-in and out and the room was clean and spacious with all needed amenities. The only reason I graded the hotel a little lower this trip is that the carpets in the rooms and hallways are starting to look a little worn and the rooms in general could do with a refresh, including USB ports for charging electronic devices.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No communication.
Didn’t get a good night’s sleep as the tv kept switching on. And the bed slats fell out. The bathroom fittings were hanging off. There was mildew in the bathroom. There were marks on the walls. When I raised it at the front desk I was told the manager would be in touch. Nothing. I called. Nothing. So I have no option but to give a bad review. Stayed a few times and usually great. This time was poor.
Stayed 5 nights in Aug 2023

8/10 Good

Amy

Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023