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Reviews of Super 8 by Wyndham Smithville Lake

2 out of 5
Super 8 by Wyndham Smithville Lake
112 Cutting Dr, Po Box 342, Smithville, MO

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 137 reviews" "
Rating 8 - Good. 33 out of 137 reviews" "
Rating 6 - Okay. 25 out of 137 reviews" "
Rating 4 - Poor. 17 out of 137 reviews" "
Rating 2 - Terrible. 11 out of 137 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Carolyn

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at about 9 at night, there were young adults smoking pot by the entrance while visiting with the night clerk. The room next to us was noisy and banging till about 2 am. The room did not have a working TV. Under repairs. At about midnight we heard someone trying to get into our room and asked what they were doing. They said they were trying to get in and apologized. Very weird. When speaking in the morning with the office, they had said the repair men were checking the room as they thought there was no hot water and thought the room was empty. Odd time to check, and we had hot water as well. Asked if we could change rooms for the next night and they said they would see what they could do, with no promises. Thankfully they refunded our second night as there was no way we were staying another night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amore

Liked: Cleanliness, staff & service, amenities
My stay was great the young lady with red hair at the front was super nice and friendly
Stayed 1 night in Mar 2024

8/10 Good

ellen

Stayed 1 night in Mar 2024

10/10 Excellent

Serghei

Stayed 3 nights in Mar 2024

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room coffee, shampoo, limited breakfast options, low room lighting
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony, Mpls

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the room was VERY clean!!! Thanks!!!
Stayed 1 night in Mar 2024

4/10 Poor

Karis

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had no parking for my boat and they refunded me. The stay
Stayed 2 nights in Mar 2024

6/10 Okay

Shelby

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
there are many flickering lights outside, which doesn't make it very approachable
Stayed 1 night in Mar 2024

10/10 Excellent

Dj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ni
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
We appreciate the 5/5 star review, we hope to see you back again soon. Thank You!

8/10 Good

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. I would stay there again.
Stayed 1 night in Jan 2024
Response from Management on 8 Feb 2024
Hi Douglas, we appreciate your review, hope to see you again soon.

8/10 Good

Randy

Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
We are delighted to hear that you enjoyed your stay at our hotel, We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

6/10 Okay

Deanne

Liked: Cleanliness, staff & service, amenities
This place was ok to stay. The staff were nice and the rooms were clean
Stayed 1 night in Nov 2023
Response from Management on 23 Jan 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so. We hope to see you again soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and convenient for visiting relatives
Stayed 1 night in Nov 2023
Response from sk on 23 Nov 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed due to the managed deer hunt. We've stayed here before. Great hotel
Stayed 1 night in Nov 2023
Response from sk on 21 Nov 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will allow us to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sk on 21 Nov 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

steven

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel!!!
The siding. On the exterior is broken. The ouside lights blink and don’t all work. The keycard locks on the main entrances are deactivated so anyone can walk in. Now to the room. The bathroom ceiling was moldy. (See photo). The floors were not cleaned well. One of the beds felt like the base may have been broken and was very wobbly. There was food in the fridge when we arrived. The hotel was non refundable so we didn’t even try to get our money back. If we could give this hotel 0 stars. We would.
Stayed 1 night in Nov 2023
Response from sk on 8 Nov 2023
I am not able to find this guest in my system in order to investigate.

10/10 Excellent

Kathleen

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from sk on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from sk on 24 Oct 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again..
Dirty, tub wouldn't drain during shower..weird smell....needs a major cleaning and upgrade
Stayed 2 nights in Oct 2023
Response from sk on 24 Oct 2023
We will not answer Anonymous reviews

10/10 Excellent

Taylor

Stayed 1 night in Oct 2023
Response from sk on 8 Nov 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Oct 2023
Response from sk on 9 Oct 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Jeana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the room I was assigned had faux hardwood floors....I feel like it reduced the amount of potential germs & viruses that can spread. The room was clean and odor free it came equipped with the necessities like, fridge, microwave, and coffee pot. The staff were very helpful if you needed anything and guests were friendly and helpful as well...There was continental breakfast included at this location which included cold cereal, some snack items, and a waffle maker.The waffles are great 😊. Overall it was a pleasant stay and I'd definitely book reservations here again. If you're looking for a five star stay I'd absolutely recommend this location.
Stayed 2 nights in Sep 2023
Response from sk on 27 Sept 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Carrere Angelo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was rather good for a hotel of its class. The room was clean, the staff very friendly and helpful. Very quiet area with a goid selections of dining option in walking vicinity. It's a bit far away from the city itself; therefore, if you want to explore the city, I'd strongly recommend having a vehicle as Uber and Lyft may take a while to reach over there.
Response from sk on 27 Sept 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

kh.shahrukh

Stayed 1 night in Sep 2023
Response from sk on 25 Oct 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will allow us to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from sk on 27 Sept 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from sk on 7 Aug 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a mess, people were not friendly. Rooms were not cleaned and tried to charge for random things.
Stayed 1 night in Aug 2023
Response from sk on 27 Sept 2023
Sorry we will not reply any review with info needed to investigate.

6/10 Okay

Chanthavongsone

Travelled with partner
It’s what I would expect for the price range. The check-in and check out was fine. They gave us key cards, which was cool. When I got into the room, there was a VERY strong antiseptic smell. It was overwhelming. I had to step outside to breathe. As for the other stuff, we had normal hotel/motel stuff: a queen size bed, a mini fridge, microwave, and a TV. We were tired so we didn’t use it much. As for the facilities, there was a regular sink/mirror, and a bathroom. It had a toilet and a shower/bath combo. The water pressure was ok, but not too much pressure. Again, it was ok. Other things: the AC was cold, but can be noisy at times. And, the walls are thin, and can hear some outside guest noises. Oh, and the bed was a firm mattress. There were other little things that they did well, but I didn’t notice because I was tired and only stayed the night.
Stayed 1 night in Jul 2023
Response from SK on 1 Aug 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future

4/10 Poor

Kyle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
As we entered our room large clumps of mud were noticed on the floor. This was followed by a ripped window screen, hair on the bathroom floor, and a large water stained ceiling tile in the bathroom. Cleanliness was questionable at best. Definitely checked for bedbugs before crawling into bed.
Stayed 2 nights in Jul 2023
Response from SK on 1 Aug 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

4/10 Poor

Nicole

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Rooms were very dirty. Stains on bedding, hair, glitter and large clumps of dirt on bathroom and bedroom floors. Sink area had crumbs and toothpaste splatter.
Stayed 1 night in Jul 2023
Response from sk on 29 Jul 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

6/10 Okay

Ken

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was not clean.
Stayed 2 nights in Jul 2023
Response from sk on 21 Jul 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Ronald

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs to be updated. There was a very musty smell in the room and the furniture was randomly placed in the room. The bed was sufficiently comfortable and the staff were friendly. It was also nice that they had some complimentary breakfast foods to start the day before leaving for our meetings.
Stayed 2 nights in Jul 2023
Response from sk on 21 Jul 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We were charged $80 the morning of our reservation, before we even arrived. Upon check-in we were charged for 2 nights plus a $50 security deposit. They tried to explain that the $80 was to reserve the room and would be put back on the card as soon as we paid in full and that we would also get the security deposit back upon check out. Neither the $80 nor the $50 are advertised anywhere on their website, Expedia’s website, or posted inside their hotel. We have also yet to be refunded. The room was fine but not worth the hassle of being charged twice as much as we budgeted for the room on the busiest weekend Kansas City has seen maybe ever. They knew we had no options to go anywhere else.
Stayed 2 nights in Jul 2023
Response from SK on 21 Jul 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.Per hotel policy, we hold a 50 deposit and check Credit Card validity when the hotel is full but it goes back as you depart. If you still have questions or problems feel free to contact the property, please.We have checked our record and have confirmed that hold was released as you departed.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So so
I wouldn’t stay there again. Close to airport that’s about it
Stayed 1 night in Jul 2023
Response from sk on 9 Jul 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service
siding in bad shape
Stayed 2 nights in Jul 2023
Response from sk on 8 Jul 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Nellie, Raytown

Stayed 1 night in Jun 2023
Response from sk on 1 Jul 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is an older facility but has been updated. Staff was friendly, efficient. Our room had been updated, was clean, everything worked and quiet. Price of the room was less expensive than motels in KC. We are in our 70s, visiting grandchildren and would recommend this Smithville motel. We will stay there again.
Stayed 3 nights in Jun 2023
Response from sk on 27 Jun 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The front desk lady was very nice, but using a new computer system and it took about ten min to verify that we had a pre-paid before we got to go to our room. Then the room key didn't work or the next one either, so another ten minutes to enter the room. We were tired to start with, but this made our visit a challenge to enjoy. They need to vaccum a lot of dust out of the light fixture about the shower, but water damage on the bath ceiling.
Stayed 1 night in Jun 2023
Response from sk on 27 Jun 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

jerald

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from SK on 25 Jun 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Stacey

Travelled with family
Liked: Staff & service
Sheets on bed were stained like grease or burn marks? Breakfast could have offered bagels or a protein. Staff was very nice and welcoming
Stayed 1 night in Jun 2023
Response from sk on 17 Jun 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

10/10 Excellent

SAVI, S Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and extremely comfortable! Staff was helpful and courteous! Need some more lighting outside parking lot. Excellent!
Response from sk on 6 Jun 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

SAVI, S Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from sk on 6 Jun 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from sk on 6 Jun 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Sarah

Travelled with family, Travelled with family and small children
Disliked: Staff & service
I had booked the room through Expedia, but the hotel still needed to place a $50 hold on a card. I had three different cards decline through their system, two of which had been used earlier that day with no issue. After the first decline on the first card, the front desk worker asked, "Well don't you just have cash?" This gave the impression that something was happening which was not above board. After three third card declined and he opted to manually enter the first card again, the hold went through. The next morning when checking out, I asked the front desk worker to ensure that the hold was released and outlined the problems that I had had the night before. He became a little upset stating that they were working with a new computer system and that if he was still learning the system then he couldn't expect his staff to know it right away. The charge for the hold did go through, but was immediately credited back by the hotel.
Stayed 1 night in May 2023
Response from sk on 6 Jun 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Smithville Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we take it very seriously. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 5 nights in May 2023
Response from sk on 1 Jun 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham. It is always a pleasure to receive positive feedback. I am particularly pleased that you found it satisfactory and I will share your comments with our team, who I am certain will be encouraged by your feedback. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good walking area around the property.
Stayed 1 night in May 2023
Response from sk on 1 Jun 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham. It is always a pleasure to receive positive feedback. I am particularly pleased that you found it satisfactory and I will share your comments with our team, who I am certain will be encouraged by your feedback. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms for the money. Good boat parking with plenty of electrical outlets
Stayed 1 night in May 2023
Response from sk on 19 May 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Breakfast could of been a little better however the staff was very helpful and worth the money for a short stay
Stayed 2 nights in May 2023
Response from sk on 11 May 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Merle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive, but room was big and in good condition, so a good deal!
Stayed 1 night in May 2023
Response from sh on 11 May 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Scot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from SK on 7 May 2023
Thank you for taking the time to tell us about your experience at Super8Smithville Lake by Wyndham.Your feedback is very important to us and we take it very seriously. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate your business and the time you took to tell us about your experience, we hope that you will give us the opportunity to better serve you in the future.Thank you again for sharing your experience, and we look forward to serving you in the future.