Rochester Hotels

Staff were great and welcoming. Very service oriented.

The Hyatt Regency has a wonderful shuttle service not only to the airport, but also to Eastman School if music. They even provide practice rooms for their guests who are auditioning for Eastman! They help you with the logistics so you can concentrate on your music.

It was very nice, but just one little complaint. The hotel was hosting a group of several high schools at the same time of our stay and the students were very loud on our floor. When we woke up in the morning, the garbage all over the floor. We felt as quests, we should have been inform that students would be there and we apolized for any inconvenience. But over all rating, the hotel itself was great.

This hotel is the best place to stay for the ROC airport. It's essentially across the street and around the corner (or a 1/2-block) from the entrance to the airport. The complimentary shuttle will pick you up or drop you off 24/7 for airport travel. This is the 3rd time I have used this hotel in the last 5 weeks for just that purpose, and I don't intend to look for another place; this is my new airport hotel. The staff are friendly and helpful. Though it's an older facility, it was recently remodeled and is VERY nice! (Trust me: I saw the old facility, and this is MUCH better and MUCH nicer!) I can't say enough good about it. It's very convenient; it's clean; and they have a stay/park/fly program!

Stayed two nights and was pleased with the hotel. Room was clean and had a small kitchenette with a refrigerator, kitchen sink with garbage disposal and microwave oven. A sign in the kitchen said cook-tops were available at front desk. I'd stay again.

Comfortable king sized bed even though it was very high. Many channels on the cable TV. Decent continental breakfast.

LOVED the old charm and character of the hotel, it was everything we had hoped it would be from seeing the pics online....dinner was AMAZING...and I am a chef myself, so we are very particular and really know good food! Staff was professional, friendly and more than accomodating...room was excellent and super clean. We will definately come back and tell friends about our experience!

Stayed here 6 nights for a business trip and it was terrific. Comfy, clean room, friendly staff, quiet room. Free coffee and tea in the lobby. Hotel is within walking distance to several restaurants (The Distillery is a great local place, TVs on every sporting event and family-friendly), and felt very comfortable walking around by myself. My business was at the airport each day so I took advantage of the free airport shuttle. The airport is a quick 10-minute drive from the hotel. I was able to reserve a time each day that was convenient for me and they pick up from the airport promptly. Drivers were all friendly and knowledgable about the area. This is a great place to stay for business or family travel.

Our family was visiting the Strong Museum of Play and was looking for a place to stay. It's easy to get to the museum from the hotel, about a five minute drive, and is also close to many restaurants. The check out time is noon, which is when the museum opens on Sundays, so there was no lag time between check out and heading to the museum. The room was very clean. The breakfast included several hot items. The hotel pool is small, and did become crowded. The street sign for E Henrietta road is difficult to see ( from Mt Hope Ave). If it turns into W Henrietta, you missed the turn. There are lots of restaurants and stores on W Henrietta.

We were there for a quick overnight. The hotel was very clean and fresh. The staff was welcoming and accommodating. The ONLY two things I could think to improve is that the elevator was very cold and the coffee had gotten cold. But as soon as I asked for fresh coffee they quickly made more. It was really a great experience and very close to the airport and eating places.