Comfort Suites Rochester Henrietta University Area
6/10 Okay
"Room seems to be outdated I was in handicap adapted room the grab bars are smooth not textured for grip the breakfast was good and parking is adequate"
"We went on a business trip for three days and stayed at this hotel. Everything was great and very clean. A special thank you to the staff who prepared our room—they did an excellent job.
The staff was friendly and helpful, and the food was good for the price. We had a very pleasant stay and were happy with our experience.
We will definitely stay here again next year when we return.
Thank you!"
"Nice hotel near freeway. Staff was helpful and pleasant. When we booked, we indicated that we had a dog. The staff at check-in didn’t know, charged us $40 for the dog and made us sign a very restrictive dog waiver (like no dogs over 30 pounds). This extra cost and the waiver should have been provided prior to my booking….we have travelled with dog for many years and have never had a high fee and draconian waiver. We were lucky to have 20 pound dog….."
"Staff was ok but the room was dirty, the window was broken on the outside. There was noise all night long and other people staying were loud and smoking the entire night. I feared for my safety and left the next morning."