Exterior

Reviews of Holiday Inn Express Rochester - Greece, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 398 out of 954 reviews" "
Rating 8 - Good. 323 out of 954 reviews" "
Rating 6 - Okay. 135 out of 954 reviews" "
Rating 4 - Poor. 52 out of 954 reviews" "
Rating 2 - Terrible. 46 out of 954 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Keiyonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Keiyonna,We appreciate your positive feedback on our customer service. Our team works hard to ensure each guest has a pleasant stay. If you have any further comments or suggestions, please feel free to contact us.

10/10 Excellent

LINDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept. Everything worked . Nice breakfast buffet. Staff friendly and polite. Will stay again here
Stayed 2 nights in Apr 2024
Response from Manager on 7 Apr 2024
Hello LINDA,We're delighted that you enjoyed your stay with us and appreciated our well-maintained facilities, breakfast buffet, and friendly staff. We look forward to welcoming you back on your next visit.

10/10 Excellent

Eboney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Eboney,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

James Saporito

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello James Saporito,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly. We appreciate your review and hope to welcome you back in the future.

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before. No complaints. Handled snowy weather well. Is close to a main road, so some noise.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello RICHARD,We're pleased to hear that you enjoyed your stay with us and that we were able to manage the snowy weather effectively. Being located near a main road does have its perks and downsides. We appreciate your feedback and hope to welcome you back for another positive experience.

10/10 Excellent

Mauro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Mauro,We appreciate your feedback and are glad to hear you found everything to your satisfaction during your stay with us. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good quality. Very clean
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Bob,We appreciate your positive feedback on our breakfast and cleanliness standards. Our team strives to maintain high-quality services for all our guests. Thank you for sharing your experience with us.

8/10 Good

Lashonnie, Hilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Lashonnie,We appreciate you choosing to stay with us! If you have any additional feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future.

6/10 Okay

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
Construction going on right outside my room. The fitness room was very limited. Ice machine broken.
Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Rebecca,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the construction and limited fitness room facilities. We will certainly take note of your feedback and address these issues accordingly. We appreciate your understanding and hope for the opportunity to improve your experience in the future.

10/10 Excellent

Biak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Biak, We are delighted to hear that you had a fantastic experience during your stay with us. We aim to ensure that each guest has a memorable time at our hotel. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Kathleen,We are thrilled to hear that you had a wonderful experience during your stay with us! Thank you for choosing our hotel and we hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Everything was excellent. Price was just right.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello David,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and found our pricing to be satisfactory. We strive to provide excellent service and value to all our guests. Please do not hesitate to reach out if you have any further comments or suggestions.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The hotel itself was very clean. Room was larger than I expected, and the bed & bedding were heavenly. I can't say enough about the staff - they were amazing from check in to check out. Very friendly, accommodating & helpful. Will definitely stay here again when in the area. Thank you!
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Amy,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be clean and that your room exceeded your expectations in terms of size and comfort. It's also wonderful to know that our staff provided excellent customer service throughout your stay. We appreciate your kind words and look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will stay again if we come back to Rochester! Friendly staff, great location, close to shopping and restaurants.
Stayed 2 nights in Jan 2024
Response from Manager on 9 Jan 2024
Hello Elaine,Thank you for your kind words! We are thrilled to hear that you enjoyed our friendly staff, great location, and proximity to shopping and restaurants. We look forward to welcoming you back in the future.

8/10 Good

Joanne, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We appreciated the convenience of this hotel to dining and shopping and travel in the area. Room was comfortable and clean.
Stayed 4 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Joanne,Thank you for choosing our hotel for your recent stay. We're pleased to hear that you enjoyed our convenient location and that your room was comfortable and clean. We strive to provide a positive experience for all our guests and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, location was convenient for the Kodak theater & it was clean!!
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Tara,Thank you for taking the time to share your feedback with us. We are thrilled to hear that our friendly staff, convenient location, and cleanliness added value to your stay. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 Terrible

Angel

Stayed 1 night in Dec 2023
Response from Manager on 17 Jan 2024
Hello Angel,We are sorry to hear that you did not have a satisfactory experience during your stay with us. Please reach out to our hotel directly so that we can address any issues you may have had. We value the feedback of our guests and strive to continuously improve our services.

8/10 Good

Jody

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Jody,Thank you for choosing to stay at our hotel. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If there's anything else we can do to improve your next visit, please let us know. We look forward to welcoming you back soon.

6/10 Okay

MD

Business traveller
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello MD,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and value your opinion. If there is anything specific that you want to share with us about your experience, please don't hesitate to reach out to our team. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Marilyn

Next to everything
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Marilyn,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Good

Tammie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice clean hotel. Staff was friendly.
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Tammie,Thank you for your kind words about our hotel. We take pride in providing a clean and comfortable environment for our guests. It's great to hear that our staff was friendly and helpful during your stay. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Trip

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Trip,We regret to learn that your stay at our hotel did not meet your expectations. We value our guests' feedback and would appreciate it if you could kindly reach out to us with any specific concerns you may have had during your stay. We would like to address them promptly and ensure that we take appropriate steps to improve our services for future guests.

10/10 Excellent

Kathleen

Response from Manager on 9 Feb 2024
Hello Kathleen,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Kathleen

Response from Manager on 10 Feb 2024
Hello Kathleen,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure having you as our guest, and we appreciate you choosing our hotel. If there is anything else we can do to make your future visits even more enjoyable, please feel free to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Kathleen

Response from Manager on 9 Feb 2024
Hello Kathleen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Arrieana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Arrieana,We are thrilled to hear that you had an excellent experience at our hotel! We strive to provide exceptional service and create lasting memories for our guests. We appreciate your stay and hope to welcome you back in the future.

8/10 Good

Brandin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 7 Dec 2023
Hello Brandin,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience overall. We appreciate your feedback and would love to hear more about your stay. Please don't hesitate to reach out to us directly with any additional comments or suggestions. We hope to welcome you back soon for an even better experience.

6/10 Okay

SHANARA

Liked: Cleanliness, property conditions & facilities, room comfort
Had a good overnight stay even though the guy at the front was rude upon checkin in and out
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello SHANARA, Thank you for choosing to stay with us and for sharing your feedback. We apologize if your check-in and check-out experience was not up to our usual standards of friendliness. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Manager on 15 Feb 2024
Hello Mark, We greatly appreciate your recent stay at our hotel. If you have any feedback or concerns regarding your experience, we kindly request you to reach out to us directly so that we can address them promptly. We value your opinion and would love to hear from you.

8/10 Good

Sally

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Warm water shower was not a good experience. Staff could be more friendly.
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Sally,Thank you for bringing these matters to our attention. We apologize for any inconvenience you experienced with the warm water in the shower. We value your feedback regarding the friendliness of our staff and will address it with our team. Please feel free to contact our management directly to further discuss your concerns.

4/10 Poor

Suzanne, BARRIE

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty and needs updating. It’s an old property with a price u pay for new properties.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Suzanne, We apologize for any inconvenience caused during your stay. We appreciate your feedback and will take it into consideration for future improvements. Our team strives to provide a comfortable and enjoyable experience for all our guests and we regret that we fell short on this occasion. If there is anything else we can assist you with, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Sherry,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Andrea

I got Covid and needed to cancel my reservation but was not able to do so in my account. Even when I input my reservation number, hotels.com could not find my reservation. This has never happened to me before. I’ve used this website for years but will likely find a new one.
Stayed 1 night in Nov 2023
Response from Leslie on 11 Nov 2023
Hi Andrea Meade we don't understand how this is an issue when you called the hotel to cancel and they honored your request to cancel with no penalty for cancellation on the same day due to having covid. Please check in the same email you received your confirmation information, you scroll down and you will get an option to cancel or make changes. All third party have restrictions on the reservation. Hotel notified guest to call or cancel with third party as well so guest doesn't get penalty charge.

4/10 Poor

Timothy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and falling apart. People were shouting all night inside and out but the paper thin walls made it sound like they were right next to us. Staff was singing and making noise in the hall very early in the morning. Breakfast tasted chemically and there was something in the air that made our allergies go nuts but we were fine outside.
Stayed 2 nights in Nov 2023
Response from Manager on 7 Nov 2023
Hello Timothy, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our team thoroughly inspects and cleans our rooms regularly to uphold high standards, and we take your feedback seriously. We strive to maintain a peaceful atmosphere for our guests and will address the noise concerns that you mentioned. Furthermore, we will review our breakfast options and investigate the issue with allergies. We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide an improved experience.

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in good condition dtaff are great
Stayed 2 nights in Nov 2023
Response from Manager on 7 Nov 2023
Hello Todd,Thank you for sharing your positive feedback on our property's condition and our amazing staff! We are delighted to hear that you enjoyed your stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Kehara

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirtty and unpleasant.
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Kehara,We're sorry to hear that you found your stay less than satisfactory. We strive to maintain a high level of cleanliness and guest satisfaction. Guest feedback is valuable to us and we appreciate you bringing this to our attention. Please don't hesitate to reach out to our management team so they can address your concerns accordingly.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was okay
My stay was strictly to get away from my loud neighbors for a few days. This was not a good choice. The street noise was pretty loud, I suggest an odd number róom thats in the back of the hotel I am sure its much quieter. The slamming of the doors from other guests/staff was really annoying. The staff was friendly but very loud in the AM. The coffee pot in my room didnt work, the fridge froze my food and drinks, the bed was hard as a rock. But the room was very clean, probably the cleanest hotel i ever stayed in.
Stayed 2 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello Cynthia,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your suggestion of requesting an odd-numbered room in the back for a quieter experience. Our staff members strive to maintain a friendly atmosphere but we apologize if they were too loud in the morning. We will address the issue with them. It's great to hear that you found the room to be very clean, as cleanliness is a top priority for us. We apologize for the issues you experienced with the coffee pot, fridge, and bed comfort, and will take your comments into consideration for future improvements.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great & very helpful & friendly. The breakfast is great & it is in an area where everything is convenient. They clean the rooms every day & if you have a problem with anything in your room they address the issue right away.
Stayed 2 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Kathleen,Thank you for your kind words! We're delighted to hear that our staff provided great service and that you enjoyed our breakfast selection. We take pride in keeping our rooms clean and addressing any issues promptly. We hope to welcome you back soon!

6/10 Okay

Eva, DANBURY

Travelled with family
Liked: Staff & service, amenities
Extremely strong awful smell of urine in hallway right off 2nd floor elevator ..
Stayed 2 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello Eva,We apologize for any inconvenience caused by the odor in the hallway. Our housekeeping team will investigate and take appropriate action. Thank you for bringing this to our attention.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just fine. The room was clean and it was affordable. Breakfast was nice with multiple warm options. My room was on the first floor, parking lot side and the road noise was pretty bad
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Dear Guest,Thank you for choosing our hotel! We appreciate your feedback and apologize for any inconvenience caused by the road noise. We will take note of your comments for future improvements.

8/10 Good

David

Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
Hello David,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. We apologize for any inconvenience you encountered and have taken note of your comments for improvement. We hope to welcome you back in the future and provide you with an even better stay.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
They supplied ample towels, Dove hand soap & body lotion, Dove shampoo, conditioner & body wash. The room was in clean & in excellent condition, the staff was wonderful - everything that I was looking for because I will be here awhile & it meets & exceeds my expectations. It is on a road that has plenty of restaurants, a mall down the road - everything that you woud want to have access to & the price is reasonable.
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello Kathleen,Thank you for your kind words! We're thrilled to hear that you enjoyed the amenities and found our staff wonderful. We're glad that our convenient location and reasonable price met and exceeded your expectations. We look forward to making your stay even more comfortable.

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from Manager on 7 Nov 2023
Hello Amy,Thank you for taking the time to leave a positive review of your stay with us. We appreciate your kind words and are thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Fernando

Liked: Cleanliness, staff & service
Hotel needs major updates.
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello Fernando ,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

4/10 Poor

Monica

Stayed 2 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello Monica, We apologize for any inconvenience you experienced during your stay. Please let us know the specific issues so we can address them accordingly.

8/10 Good

John

Travelled with family
Liked: Amenities
The room was clean and modern looking. The only thing we would like better would be firmer pillows, but really everything was fine
Stayed 1 night in Oct 2023
Response from Manager on 15 Oct 2023
Hello John,Thank you for your feedback! We appreciate your positive comments about the cleanliness and modern look of our rooms. We will take note of your preference for firmer pillows.

10/10 Excellent

albert

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello albert,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we appreciate your kind words. We look forward to welcoming you back in the future for another outstanding stay.

10/10 Excellent

Roslyn

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Roslyn,Thank you for your positive feedback! We are thrilled to hear that you had a great experience during your stay with us. It's wonderful to know that our hotel met your expectations. We would be delighted to welcome you back in the future for another excellent stay.

8/10 Good

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost the perfect hotel : staff was friendly and helpful, rooms and property was clean, breakfast options were decent and plentiful. Would be nice to have a pool and a bench in the fitness room. Otherwise, great place!
Stayed 2 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Tiffany,Thank you for your feedback! We appreciate your positive comments about our friendly staff, clean rooms, and plentiful breakfast options. Your suggestions regarding a pool and a bench in the fitness room have been duly noted, and we hope to provide an even better experience

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is packed in on a commercial strip. The lobby is small and stark. There is no good view to be had. The room was small ...sink and mirror in the bedroom space...separate water closet and tub/shower. The room was clean and modern ...beds were fine. There is a large wall mounted flat screen tv. The provided breakfast is actually quite good with several hot and cold choices. Hey... For a one night stay, it was fine.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Scott, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.