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Top Riviera Maya Hotel Reviews
Occidental at Xcaret Destination - All Inclusive
10/10 Excellent
"Staff were good. Lots to do there"
Hard Rock Hotel Riviera Maya - All Inclusive
4/10 Poor
"Came here 5-6 years ago. Definitely not the same. Pools are cool. Food is not that good. Service went down hill."
Catalonia Royal Tulum Adults Only - All Inclusive
10/10 Excellent
"Super clean very friendly staff, and very romantic place for couples."
Catalonia Riviera Maya Resort and Spa All Inclusive
2/10 Terrible
"Save your money and go somewhere else, even the quality of people here is very low. I’m writing this review while still at the resort, with two days left in my stay, and unfortunately, it’s been the worst experience I’ve had at any resort in Mexico. The location is poor and it’s the worst, you can’t get to the beach, because of the seaweed and how the their aide of beach is very dirty, they don’t clean, and the smell is stinky, while most nearby resorts don’t have this issue. What’s worse is the staff’s attitude—many have been outright disrespectful and seem to lack basic hospitality training, and don’t have the basic human rights. You pay too much money to be treated poorly. We were asked to join the Excessive Travelers program, but after the terrible service, we’ve decided against it. Communication has been a major issue; the night manager doesn’t speak English, and the translator was rude, ignoring me completely and speaking only to my husband. We tried to take dessert to our room to enjoy it later. and were told to use the bathroom roll napkins to carry it. We reserved a table at the Italian restaurant to celebrate our wedding, but still waited 45 minutes. When I asked for a window table, I was told to wait another 15 minutes, even though the table stayed empty during our entire dinner. While when we were late for 30m to the Asian restaurant, we were told that we missed our reservation because we were late?! It’s extremely disappointing to be treated this way, especia"
Hilton Tulum Riviera Maya All-Inclusive Resort
4/10 Poor
"Our group booked four rooms at Hilton Tulum Riviera Maya to celebrate three birthdays, but the trip was overshadowed by constant room access issues and poor customer service. On our first day, 3 of our 4 rooms had problems with the bracelet key system. Room 4101 was the worst—we were unable to reliably access it for almost our entire stay. Every day we visited Guest Services, who claimed the issue was fixed, yet we still needed staff to manually open the door, often waiting 20+ minutes outside our room. On the second night, guests in Casa 4 Room 326 became trapped inside their room for over 30 minutes due to a faulty lock, causing us to miss part of our 9:30 p.m. dinner reservation. Staff initially refused to accommodate us, and although a manager eventually helped, promises of further accommodations were never honored. We were later moved to another room, only to have the bracelet for that room fail as well. Communication throughout the resort was inconsistent. We received four different answers regarding hookah service hours. On our final morning, after being told it opened at 9 a.m., we were delayed again and experienced staff laughing while we sought assistance. To make matters worse, on departure day Room 4101 still would not open. It took over 30 minutes and multiple employees to gain access, nearly causing us to miss our airport transfer. The resort is beautiful, but the repeated lock failures, lack of follow-through, poor communication/service ruined the stay."
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
10/10 Excellent
"The resort was beautiful, the staff were all extremely friendly and very helpful. The food was phenomenal and everything about the hotel was great."
TRS Yucatan Hotel - Adults Only - All Inclusive
8/10 Good
"Every single interaction with staff was a great experience! Having other resort access was also a huge plus. Spent most days at the infinity pool where we always had great service & great view. The spa was another great spot- sports complex, massages, health bar, gym, lazy river, and health circuit which includes dry and wet saunas, cold plunge, hot tubs etc. I wish the food was a little better it was a hit or miss but what you expect at resorts. Also, I wish the beach and ocean were accessible but due to the seaweed it was not (seasonal and not the resorts fault). I would suggest this resort for people who aren’t looking for a party resort. Plenty of activities for active people though."
Grand Palladium Kantenah Resort & Spa All Inclusive
10/10 Excellent
"Everything is amazing, thank you so much for the opportunity to be with us , Thank you all, and especially the staff at the kid club; my daughter had a wonderful experience with them. Muchas gracias a nuestros mayordomos que siempre estuvieron pendientes y atentos en todo momento . I'll miss my cappuccino😂 thank you guys again y gracias por su arduo trabajo diario para hacernos sentir cómo en casa 🏝️❤️"
Dreams Tulum Resort & Spa - All Inclusive
8/10 Good
"👍"