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Occidental at Xcaret Destination - All Inclusive

4.0 star property
Upscale property with pools and private beach
VIP Access
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Couples treatment room(s), body treatments, aromatherapy
Exterior
View from room
10 restaurants, breakfast, lunch, dinner served; Italian cuisine
Reviews
8.2

Very good

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • Pool
  • On private beach
  • Spa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Popular LocationXcaret Eco Theme Park16 min walk
  • Popular LocationXplor Theme Park4 min drive
  • Popular LocationFerry to Cozumel9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

I was a bit hesitant to stay here after reading the bad reviews, but I honestly found the issues to not be as bad as som...
Arleen
Sep 19, 2023
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Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 90 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Down duvet
Blackout curtains
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Property amenity
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
Pool
Breakfast included
All-inclusive
Spa
9.0 out of 10, Wonderful, (1397)
The price is NZ$1,764
includes taxes & fees
23 May - 24 May
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on a private beach and in an area with good shopping. Xplor Theme Park and Playa del Carmen Maritime Terminal are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Take the opportunity to explore the area for water adventures such as swimming and other activities like golfing.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Quinta Avenida - 11 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • Occidental Vacation Club First Club Lounge at Grand Xcaret - 10 min walk
  • Cafeteca - 7 min drive
  • Blue Moon Beach Bar Sandos Select Club - 9 min drive
  • El Mercado de San Juan - 7 min drive
  • Las Cuevas - 7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale all-inclusive property near Xcaret Eco Theme Park
Located close to Xplor Theme Park and Playacar Golf Club, Occidental at Xcaret Destination - All Inclusive provides a free breakfast buffet, a corner/local shop and a shopping centre on-site. With a private beach, beach massages and snorkelling, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna, and indulge in a massage, aromatherapy or a body treatment. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Enjoy on-site activities, such as volleyball, ecotours and archery. Stay connected with free WiFi in public areas, and guests can find other amenities, such as mini golf and a coffee shop/cafe.
Other perks at this property include:
  • 7 outdoor pools with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • 2 outdoor tennis courts, babysitting (surcharge) and ATM/banking services
  • A 24-hour front desk, concierge services and a gift shop
  • Guest reviews give good marks for the family-friendly amenities, bar and beach locale
Room features
All 765 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and free stocked minibars. Guest reviews give good marks for the clean, comfortable rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and showers
  • 37-inch LED TVs with cable channels
  • Wardrobes/cupboards, balconies and free infant beds

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 11 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • D Oriental
  • La Hacienda
  • Le buffet
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Evening entertainment
  • Free children's club
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.93 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yes, this property has 7 outdoor pools.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of 16 May 2024, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 21 May 2024 start from NZ$879.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental at Xcaret Destination - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Occidental at Xcaret Destination - All Inclusive?

Self-parking is free at this property.

What time is check-in at Occidental at Xcaret Destination - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Occidental at Xcaret Destination - All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Occidental at Xcaret Destination - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include mini golf, tennis, volleyball and more.

Where is Occidental at Xcaret Destination - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within 1 mi (2 km) of Xcaret Eco Theme Park and Xplor Theme Park. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 6 mi (10 km).

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1632 out of 3258 reviews" "
Rating 8 - Good. 762 out of 3258 reviews" "
Rating 6 - Okay. 421 out of 3258 reviews" "
Rating 4 - Poor. 229 out of 3258 reviews" "
Rating 2 - Terrible. 214 out of 3258 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Leah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The animal life on the resort is amazing. It is very jungle like. You will do a lot of walking. Does not have a typical beach oceanfront. Check in thru Expedia is sort of a pain
Stayed 3 nights in May 2024

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I would have given it 5 stars but I had the worst experience ever at the check in. I arrived at 1:10pm and got a room by 3:30pm. On top of that they gave me a king bed for 3 kids instead of the two beds I requested and their key system didn’t work to open them until 5:30pm. It took away valuable time. At the check in there was a very bad verbal fight between guests and employees due to the waiting time. It was traumatic. I am glad that my kids fall asleep in the waiting are and didn’t noticed all that happened. After that, everything was great. Management sent Champagne and strawberries with chocolates to both rooms to compensate for the inconvenience. The property is beautiful. All my family had such a great time, we love nature and you get to see monkeys and if you are lucky like my daughter a baby monkey will grab your hand. They have Flamingos, deers, and one of them (Bambi) is very friendly and let you pet him and will lick your hand or arm. They have Coatis and they aren’t that shy so you may also be lucky and get to interact with them. The plants are beautiful. They have some Mayan ruins and also rock formations next to the sea, what makes the property more attractive. Pools, activities. Their beach is closed by a barrier that won’t allow waves to hit you so it was actually perfect. The sea pool is like something out of a magazine. Just clean the river that goes through the main lobby and get a back up plan for busy days. It was a dream vacation. We’ll be back.
Stayed 6 nights in May 2024

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service
Stayed 7 nights in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
Great
Stayed 3 nights in May 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest and great service
Stayed 4 nights in May 2024

8/10 Good

Adolfo Javier Garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, food wasn't the best but it was okay
Stayed 4 nights in Apr 2024

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at Occidental! And it was even better. Our flight was late, and shuttle was terrible, but the check in with Ruben was fantastic! Our cleaning lady Patricia for building 18 was also amazing! We had Wifi everywhere, the beach was fabulous, the weather was amazing, and the food tacos and pizza were amazing same with the Italian and oriental restaurant. I had suggestions on our last trip and would have to say that they more than full-filled them this time around. They had doors on washrooms, the bedding was amazing, the channels for the TV during bed time were great! The pools were fantastic, love the adult pool! Even the events and night shows were an upgrade - only thing, is to get an MC that speaks better english! But otherwise, fantastic job and hotel! I may have to come back in another 5 years!! Gracias, we miss you already Mexico!!
Stayed 7 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Archaeological sites and plenty of fauna. Great for families because of the opportunity to learn. Xcaret adjoins the property.
Stayed 5 nights in May 2024

6/10 Okay

fengting

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Claudia

La comida La atención del personal
Stayed 5 nights in May 2024