2 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Waldorf Astoria Orlando

5 out of 5
Waldorf Astoria Orlando
14200 Bonnet Creek Resort Lane, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 17 reviews" "
Rating 8 - Good. 0 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zorida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth, our room was fantastic! Our evening at Bull & Bear was exceptional. We thoroughly enjoyed our stay!
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Zorida,A top-notch dining experience is often the most memorable part of any trip, and we're glad this was the case for you at one of our Signature restaurants, Bull & Bear! It's also fantastic that you enjoyed your room to the fullest, and we can't wait to welcome you back to Waldorf Astoria Orlando in the future.Best regards,Waldorf Astoria Guest Services Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

salvatore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Salvatore,Thank you for staying with us and for your feedback. We're glad you had a world-class experience, and we hope to welcome you back soon for another great stay.Best regards,Waldorf Astoria Guest Services Team

10/10 Excellent

karin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Our room was great!
Stayed 1 night in Apr 2024
Response from General Manager on 9 May 2024
Dear Karin,Thank you for your glowing review of your stay with us. Providing comfortable accommodations is our priority, and we're thrilled we hit the mark. We look forward to welcoming you back for another fantastic experience.Best regards,Waldorf Astoria Guest Services Team

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their customer service is unmatched. The hotel was spotless. The beds were so comfortable. The property is beautiful.
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear Sandra,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay. Your satisfaction is our top priority, and we're grateful for your glowing review. We look forward to welcoming you back to Waldorf Astoria Orlando for another wonderful stay in the future!Best regards,Waldorf Astoria Guest Services Team

10/10 Excellent

Ansley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch customer service and comfort. Great shuttle service for Disney parks.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Ansley,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that you appreciated the shuttle. Please come stay at Waldorf Astoria Orlando again the next time you're in the area.Best regards,Waldorf Astoria Guest Services Team

4/10 Poor

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful team makes the stay comfortable and relaxing.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Peter,We're so happy to know that our wonderful team members helped make your visit that much better and that you had a great time overall! Please consider coming back to join us again in the future; we're confident that we can deliver another amazing stay. Best regards,Waldorf Astoria Guest Services Team

10/10 Excellent

Omar

Stayed 1 night in Feb 2024

4/10 Poor

Muhammad Wajhi

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Cost of property and facilities don’t add up. Not a place i would stay again
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Muhammad,While we always appreciate hearing from our guests, we are sorry our offerings didn't meet your expectations. We are grateful for your time and wish you well as your travels continue.Best regards,Waldorf Astoria Guest Services Team

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

javier, Miami

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Dear Javier,It was truly a pleasure to welcome you to Waldorf Astoria Orlando during your recent visit. We're delighted to hear you had an enjoyable experience, and we appreciate you taking the time to share your positive rating. Thank you for your review, and we hope to have the opportunity to host your next visit to the area.Best regards,Waldorf Astoria Guest Services Team