8/10 Good
Claudia, Orangevale
29 May 2024
Liked: Cleanliness, staff & service, amenities
Beautiful place but definitely needs some maintenance and attention in certain areas. The staff were really nice, liz at the reception very professional and helpful. The bell boys and porters very proper and helpful. Food is delicious but the service at the restaurant very slow, lack of attention needs more customer service. The suite I stayed in beautiful, quiet, cool, very comfortable but the bathroom shower/ jacuzzi area I could tell hadn't clean properly or in a long time. I used the jacuzzi and dirt came out. There was a soap container behind one of the beautiful shower curtain that was from.a previous guest. The next day house keeper came and "clean" my room and left soap wraping paper and dirty floor.
Besides that, used the spa I had a massage with Joanna and she was amazing. Beautiful pool, Great location to go out to eat and go shopping.
Claudia
Stayed 2 nights in May 2024