Avenida Constitucion Oriente 300, Col. Centro, Monterrey, NL
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Apreciada Srita. ClaudiaGracias por dejarnos una reseña. Le agradecemos enormemente que haya elegido nuestro Crowne Plaza Monterrey para su estancia. Sus observaciones nos serán muy útiles para mejorar nuestro servicio . ojalá nos de la oportunidad de servirle nuevamente.Quedamos a sus órdenes
El hotel está bien ubicado, el problema es que las habitaciones son muy viejas, la regadera se trababa, el baño se encharcaba, el agua salía a presión como si estuvieras en un lava carros, el internet es muy lento y el staff es muy atento quizá sea lo único destacable de el hotel con respecto al precio
Felicidades a todo el personal del hotel. Todos muy amables y dispuestos a ayudar a las personas que lo soliciten. Lo unico que no me gusto y que me desespero, fue que tuve muchos problemas para ordenar comida al cuarto. Una vez que entraba en el Codigo, me llevaba a una pagina de microsoft y tenia que poner mi email. Esto lo hice cinco veces y nunca me dejo ver el menu. Por favor haganlo mas facil, que el codigo abra el menu directamente seria mas facil y rapido. :) Gracias!
Estimado AlfredoAgradecemos su preferencia al escoger Crowne Plaza para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de Recepción
Clean, so sparkling! The food is incredible! The employees of this hotel are amazing. I have never had a better stay in any hotel then I have at the Crowne Plaza, Monterrey Mexico. They made me feel so welcome, relaxed, and spoiled. I go to Monterey quite a bit. I’m never staying anywhere else! Good job manager, and all employees!!❤️
Kathryn
Stayed 3 nights in Mar 2024
Response from Silvia Chávez on 8 Mar 2024
Hi KathrynWe appreciate your preference in choosing Crowne Plaza Monterrey to stay during your visit to Monterrey, it makes us very happy to know that the experience of our service has been to your complete satisfaction.We hope to have the pleasure of welcoming you againAll the best,Silvia ChávezFront Desk Manager
Estimado LuisAgradecemos su preferencia al escoger Crowne Plaza para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de Recepción
Estimada AglaehAgradecemos su preferencia al escoger Crowne Plaza para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de RecepciónTél.8183196000
Breakfast as always was great, kids were excited to swim but pool was out of service until February. Would be nice if they would make a note of that before booking
Miguel e
Stayed 1 night in Jan 2024
Response from Silvia Chavez on 2 Feb 2024
Estimado Miguel eAgradecemos su preferencia al elegir Crowne Plaza Monterrey, y por compartir su valiosa retroalimentación, la cual nos hace mejorar día con día, sin duda prestaremos más atención en esto.Esperamos poder tener el gusto de recibirle nuevamente-Cordialmente,Silvia ChávezGerente de RecepciónTél.81 83196000
10/10 Excellent
Amor
21 Jan 2024
Amor
Stayed 3 nights in Jan 2024
Response from Silvia Chávez on 24 Feb 2024
Estimada AmorAgradecemos su preferencia al escoger Crowne Plaza para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de RecepciónTél.8183196000
The hotel is great, excelente location, the food at the restaurant is delicious.
The only thing is the waiting line at the restaurant is to slow and they don't give fast pass to the guest at hotel with the breakfast already paid.
FCO JAVIER
Stayed 2 nights in Jan 2024
Response from Silvia Chávez on 2 Feb 2024
Estimado Sr. HernandezAgradecemos su preferencia al escoger Crowne Plaza para hospedarse en su visita a Monterrey, nos hace felices saber que la experiencia de nuestro servicio haya sido de su agrado.Sin duda pondremos atención en los comentarios que nos hace para poder mejorar en el futuro. Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de RecepciónTél.8183196000
Would have been nicer if the pool and gym would have been available given that we ended up extending our stay
Verified traveller
Stayed 4 nights in Jan 2024
Response from Silvia Chávez on 24 Feb 2024
Dear AnonymousWe appreciate your preference in staying with us and for sharing your experience at Crowne Plaza Monterrey.Please be sure that your feedback is extremely valuable to us. We use your comments to make constant changes and improve the stay experience of our guests. We hope you can give us the opportunity to welcome you again.Once again, we thank you for your preference in choosing Crowne Plaza Monterrey Silvia ChavezFront Desk Manager
Estimado JavierAgradecemos su preferencia al escoger Crowne Plaza para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de Recepción
Estimada MariaAgradecemos su preferencia al escoger Crowne Plaza para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de Recepción
Estimada Señorita Iris RocioAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, por favor diganos que pudimos haber hecho mejor en sus estancía, ya que su retroalimentación es muy valiosa para nosotros yesperamos nos de la oportunidad de recibirla nuevamente .Cordialmente.Silvia ChávezGerente de Recepción
When I travel to Monterrey, I chose the Crown Plaza Monterrey Centro because it is conveniently located and a short walk from el barrio antiguo, the museums, and other sites such as San Pedro, and other sites.
Jose
Stayed 4 nights in Nov 2023
Response from Silvia Chávez on 24 Feb 2024
Hi JoseWe appreciate your preference in choosing Crowne Plaza Monterrey to stay during your visit to Monterrey, it makes us very happy to know that the experience of our service has been to your complete satisfaction.We hope to have the pleasure of welcoming you againAll the best,Front Desk ManagerSilvia Chávez
2/10 Terrible
Miguel e
3 Jan 2024
Miguel e
Stayed 1 night in Jan 2024
Response from Silvia Chávez on 24 Feb 2024
Estimado MiguelAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, por favor diganos que pudimos haber hecho mejor en sus estancía, ya que su retroalimentación es muy valiosa para nosotros yesperamos nos de la oportunidad de recibirla nuevamente .Cordialmente.Silvia ChávezGerente de Recepción
Property was old and not maintained. Walls are thin and you can hear the neighbors conversation as if they are in the room with you. Mold near air vents. Small cockroach came out of coffee maker. Showers are faulty and leak. Room service trays are left in the hallway for more than 24 hours. After our 5 night stay we would not return. The only positive was the location and the doorman was very nice and helpful. They have blocked off the first three floors for remodeling so hopefully changes will be an improvement.
Gloria
Stayed 5 nights in Dec 2023
6/10 Okay
Krissia Linneth
1 Jan 2024
Krissia Linneth
Stayed 1 night in Dec 2023
Response from Silvia Chávez on 24 Feb 2024
Estimada Señorita Krissia LinnethAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, por favor diganos que pudimos haber hecho mejor en sus estancía, ya que su retroalimentación es muy valiosa para nosotros yesperamos nos de la oportunidad de recibirla nuevamente .Cordialmente.Silvia ChávezGerente de Recepción
It’s hard to get in and out with luggage, loading area gets to crowded.
Justo
Stayed 2 nights in Dec 2023
Response from Silvia Chávez on 24 Feb 2024
Dear JustoWe appreciate your preference in staying with us and for sharing your experience at Crowne Plaza Monterrey.Please be sure that your feedback is extremely valuable to us. We use your comments to make constant changes and improve the stay experience of our guests. We hope you can give us the opportunity to welcome you again.Once again, we thank you for your preference in choosing Crowne Plaza Monterrey and I am at your service if you have any questions or additional comments.
Hotel is situated 5-15 minutes from the Macroplaza, shopping, old town, museum and art gallery. Great indoor pool and hot tub. Staff was excellent. Breakfast was amazing at the hotel restaurant.
Checked in and was required to pay in full for 2 night stay, which I thought was strange but I did. Charge came through on card. Next morning get alert that another charge has come through, this time for 1 night. Figured it would drop off. Return to hotel after lunch, room key not working. Front desk accuses me of "not paying". I show them the cc charges, they say it's not valid since it's "pending" (like all cc charges are at first!). Had to call credit card company from desk. They say yes charge has been approved. Not good enough for staff. After 30 minutes of back and forth, they finally let us go the the room after a friend also in the hotel says he was allowed to pay at checkout. Next day at checkout it's the guy who checked me in and took payment. He says it's all good and we reversed the 2nd charge.... not sure what the heck is going on there but the front desk staff is clueless. Place is also pretty dumpy. Sink faucet wouldn't turn off and ran the whole time we were there. Bright light outside bathroom must be on to have any lighting or power outlets in room. There is a door you can close while you sleep but if you accidentally turn it off your devices stop charging. Felt it wasn't worth the price apart from whatever scam they were running at the front desk.
Brenda
6/10 Okay
Armando
14 Dec 2023
Armando
Stayed 4 nights in Dec 2023
10/10 Excellent
amado
11 Dec 2023
amado
Stayed 1 night in Dec 2023
2/10 Terrible
Janeth
11 Dec 2023
Janeth
Stayed 2 nights in Nov 2023
Response from Silvia Chávez on 24 Feb 2024
Estimada JanethAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, por favor diganos que pudimos haber hecho mejor en sus estancía, ya que su retroalimentación es muy valiosa para nosotros yesperamos nos de la oportunidad de recibirla nuevamente .Cordialmente.Silvia ChávezGerente de Recepción
8/10 Good
Cindy
Travelled with family, Travelled with family and small children
The stay was good, just need a mini fridge in the rooms and towels. Overall the staff was great and the beds so comfy.
Cindy
Stayed 2 nights in Dec 2023
4/10 Poor
Enrique
10 Dec 2023
Liked: Staff & service
They have a check in procedure like in 90's if you are old enough to understand it. Long lines, lots of paper printing and documents photocopying... They also request yo endure the same procedure to check out. The Hotel is in the middle of a major urban reconstruction, so sidewalks are a clear and present danger.to your joints and bones. Staff is friendly and this place has some charm, but for the tired traveler,, the lines are a mo, no!
Enrique
Stayed 1 night in Dec 2023
10/10 Excellent
Paola
7 Dec 2023
Paola
Response from Silvia Chávez on 24 Feb 2024
Estimada PaolaAgradecemos su preferencia al escoger Crowne Plaza para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de Recepción
me pase unas vacaciones fantasticas tenia todo dentro del hotel gracias
Alejandro
Stayed 5 nights in Nov 2023
10/10 Excellent
Federico
Travelled with family
20 Nov 2023
Liked: Staff & service, amenities
Only 2 towels in room with 3 guests, remote control did not work, broken door stopper, needs maintenance. I did request extra towels and front desk staff brought to my room.
Staff was super polite, friendly, and helpful. Room was always clean and updated. Stayed 3 nights, traveled, then came back for 4 more nights. Well located, near museums and shopping. The gym air quality sucked, but there's a Smart Fit gym a block away for $5/day. Food was very good. Can get crowded on weekends, but hey, it's Mexico. Enjoy!
To much construction around, but the hotel is very good
Deborah
Stayed 2 nights in Nov 2023
Response from Silvia Chávez on 15 Nov 2023
Estimada DeborahAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de RecepciónTél.8183196000
Estimado JoseAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de RecepciónTél.8183196000
Best hotel in Monterey, close to everything you want.
francisco
Stayed 1 night in Oct 2023
Response from Silvia Chavez on 31 Oct 2023
Estimado FranciscoAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de RecepciónTél.8183196000
Estimado Luis FernandoAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente!!Cordialmente.Silvia ChávezGerente de RecepciónTél.8183196000
Estimada Claudia EdithAgradecemos su preferencia al escoger Crowne Plaza Monterrey para hospedarse en su visita a Monterrey, nos hace muy felices saber que la experiencia de nuestro servicio haya sido de su completo agrado.Esperamos poder tener el gusto de recibirle nuevamente.Cordialmente.Silvia ChávezGerente de RecepciónTél.8183196000
10/10 Excellent
Mario
18 Oct 2023
Mario
Stayed 2 nights in Oct 2023
2/10 Terrible
Ruben
Business traveller
11 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room did not have tub matte and I slipped and fell in the shower