Exterior

Reviews of Novotel Manchester West

3 out of 5
Novotel Manchester West
Worsley Brow, Worsley, Manchester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 419 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from MLP on 17 May 2024
Thanks for the good score Christopher. See you again sometime we hope.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were visiting RHS Bridgewater for a couple of day so the location of the
Stayed 2 nights in May 2024
Response from MLP on 13 May 2024
Thanks Colin, glad you enjoyed your stay with us.

10/10 Excellent

Dr Peter D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable
Stayed 1 night in May 2024
Response from MLP on 13 May 2024
Thanks Dr Peter, great score and comments, much appreciated.

6/10 Okay

Susana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean and tidy hotel. OK for one night. Room is spacious but did not have shower gel or hand washing- all completely empty!!! Breakfast not worth the money as mainly is English breakfast...no jams or alternatives to butter, no pancakes and only sliced cheap bread. Only one coffee machine that was breaking down every minute and coffee was terrible!!! Not again as expensive!
Stayed 1 night in May 2024
Response from MLP on 13 May 2024
Sorry about your bathroom items, that's not usually any issue, did you cntact reception to rectify? Anyway our apologies. There are both Jams and alternatives to butter on the buffet. We also now offer a variety of bread rolls.

10/10 Excellent

Ibukun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. I arrived late as I had to travel late that day, but a staff was on hand to receive me for which I am very grateful. Check in was also very seamless.
Stayed 3 nights in Apr 2024
Response from MLP on 30 Apr 2024
Thanks for the great score and nice comments, hope to see you again soon.

4/10 Poor

Janet

Business traveller
Limited menu for vegetarians, very carbohydrate based
Stayed 2 nights in Apr 2024
Response from MLP on 23 Apr 2024
We try to make our menus as varied as possible for the majority of our guests. We use fresh ingredients and try to adapt dishes for peoples preferences wherever possible. I just counted six of our main courses that are vegetarian as standard, sorry that you don't think that is enough.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from MLP on 16 Apr 2024
Perfect score, thanks Tim

6/10 Okay

Audrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is good. The rooms were comfortable. Breakfast was excellent. However ,we fined in the restaurant on our first night. It was poor, overpriced and not very tasty. The slimmest piece of overcooked salmon on bland rice. My linguine was swimming in oil. Tasteless. I had to ask for some pesto sauce. We had to send the wine back to the bar as it tasted sour .The decor was dark and dreary with no atmosphere. . We fined at the pub next to the hotel for our other 2 nights. Would only stay for B&B in future.
Stayed 3 nights in Mar 2024
Response from MLP on 1 Apr 2024
Oh dear, sorry that you didn't find our food to your liking. Our menu is served from fresh ingredients, cooked by our qualified chefs, to order, again we are sorry that you did like it, it's not usuaqlly the case. You are correct the Green King pub next to us serves great pre prepared food.Happy to read your other positive comments, thank you for taking the time to review us. We do hope that you will come back to us in the future.

8/10 Good

Bryan

Stayed 1 night in Mar 2024
Response from MLP on 11 Mar 2024
Thanks for the review score Bryan, hope we will see you again.

10/10 Excellent

Anita

Stayed 1 night in Mar 2024
Response from MLP on 1 Apr 2024
Great score, thank you so much.

10/10 Excellent

Helen

Stayed 1 night in Feb 2024
Response from MLP on 21 Mar 2024
5 out of 5, thank you so much Helen.

8/10 Good

Merhala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was convenient for me
It was convenient for me. The location, cafe, etc. I have stayed a few times before so I am familiar with the hotel facilities.
Stayed 4 nights in Feb 2024
Response from Novotel Manchester West on 21 Feb 2024
Dear Merhala,Thank you so much for taking time and giving us a review of your recent stay with us.We are glad that stay and location was convenient for you and we look forward for your next visit.Kind Regards

10/10 Excellent

Rodgers

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to visit family. Welcoming and helpful staff. The hotel is clean a comfortable
Stayed 3 nights in Feb 2024
Response from Novotel Manchester West on 7 Feb 2024
Dear Rodgers,Thank you for your time and giving us a review of your recent visit to the Novotel Manchester West.We are so glad to know that you liked our location, found our hotel clean and the team welcoming and helpful.We look forward for your next visit.Best Regards

8/10 Good

Andrew

Stayed 2 nights in Feb 2024
Response from Novotel Manchester West on 14 Feb 2024
Hello Andrew,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and are delighted that you enjoyed your stay with us. Hopefully we will do better to have a perfect score next time.Looking forward for your next visit.

2/10 Terrible

Gerard

Stayed 1 night in Feb 2024
Response from Novotel Manchester West on 14 Feb 2024
Dear Gerard,Thank you for taking the time to share your experience with us at Novotel Manchester West. We are sorry to hear that the stay didn't quite meet your expectations and apologize.Please let us know what we could do do improve.Best Regards

10/10 Excellent

Unyime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Novotel Manchester West on 29 Jan 2024
Dear Unyime,Many thanks for giving us a perfect score for you recent stay at the Novotel Manchester West.We look forward to see you again in near future.Best Regards

10/10 Excellent

E D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Novotel Manchester West on 25 Jan 2024
Dear E D,Thank you for a perfect score. We are so glad that you have enjoyed your stay.We look forward for your next visit.Kind Regards

10/10 Excellent

c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Novotel Manchester West on 24 Jan 2024
Dear C,Thank you for a 5 Star rating, we are glad that you enjoyed your stay and we look forward to see you again in near future.Best Regards

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Novotel Manchester West on 23 Jan 2024
Hello Kevin,Thank for your scoring and looking at it we are glad that you enjoyed your stay and please be assured that we will be looking at keep on improving our services and facilities.Looking forward for your next visit.Beat Regards

8/10 Good

Bruce

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Novotel Manchester West on 11 Jan 2024
Hi Bruce,Thank for your review, looking at your scores we are glad to know you had a good time, we will try harder to improve our services and facilities to get a perfect score next time.Looking forward for your next viist.Kind Regards

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay many times at Novotel Manchester west always very happy
Stayed 2 nights in Dec 2023
Response from MLP on 25 Dec 2023
Thanks Peter, realy pleased that you enjoyed your stay again. We appreciate you taking the time to review us.

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed as a family for an evening. stayed as it was close to picadilly gardens for xmas shopping. Little disappointed that they hadnt informed us that we wouldn't be able to eat between certain hrs as they had xmas parties at the hotel. Not enough pillows on the bed
Stayed 1 night in Dec 2023
Response from MLP on 25 Dec 2023
Thank you for taking the time to review us.I'm sorry that you wanted to eat over the busiest hours of the year for us, I'm afraid that was unavoidable. Just so you know for next time, a quick call to the front desk and we can provide many extras, including pillows.

10/10 Excellent

Hollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and clean
Stayed 1 night in Dec 2023
Response from Novotel Manchester West on 12 Dec 2023
Dear Hollie,Thank you so much for your kind words and for taking the time to review your stay with us at Novotel Manchester West.We are delighted that you felt our hotel was clean, staff friendly. Here at Novotel, we strive to provide our guests with the best experience possible, and we are so pleased that this was your case.We look forward to welcoming you back soon!Kind Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok for business - M60 noise takes the shine off
Ok if passing through. Food was big standard hotel fare. Chain pub just at the entrance which would be similar.
Stayed 2 nights in Dec 2023
Response from Novotel Manchester West on 9 Dec 2023
Dear Guest,Thank you for taking the time to review your recent stay with us at Novotel Manchester West. We are glad you found our hotel suitable for business needs and that the food met your expectations. We understand that the noise from the M60 may have detracted from your stay. At Novotel, we strive to provide a pleasant environment for all of our guests, and we apologize if that was not achieved during this particular visit. We appreciate your feedback, and we hope you give us another opportunity to provide a more enjoyable experience in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Novotel Manchester West on 6 Dec 2023
Dear Michael,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and are delighted that you enjoyed your stay with us.We will definitely look to improve our service and facilities so we could have a perfect score form you next time.Looking forward for your next visit.Kind Regards

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again a comfortable stay. So easy to get to just off the motorway and so convenient for the wonderful RHS Bridgewater.
Stayed 1 night in Nov 2023
Response from Novotel Manchester West on 28 Nov 2023
Hello Bill,Thank you for taking the time to share your experience at Novotel Manchester West. We are glad that you found the hotel convenient visiting RHS garden's and off the motorway.We are also delighted that our staff were polite and helpful. Your feedback is invaluable to us and we will continue to strive towards providing the best service possible.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel and great staff
Stayed 3 nights in Nov 2023
Response from Novotel Manchester West on 27 Nov 2023
Dear John,We very much appreciate your review regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Looking forward for your next visit.Kind Regards

2/10 Terrible

bryn

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m sorry to say but we had a really bad experience with yourselves , the room was untidy and hairs on the bed also there was one toilet roll that looks like it had been thrown on the floor and left behind the toilet . Also in the evening when returned to the hotel there was some abusive and intrusive men at the bar that was really intoxicated and offending with no staff around to calm them and fix the situation , all in all this was a terrible experience sorry .
Stayed 1 night in Nov 2023
Response from Novotel Manchester West on 24 Nov 2023
Dear bryn,Thank you for taking the time to share your recent experience with us. We appreciate all feedback from our guests and take it very seriously. At Novotel Manchester West, we strive to create a safe and comfortable environment for all our guests. We are sorry that your stay did not live up to our high standards, and we understand that the behaviour of other guests can influence your experience. Our team is committed to ensuring the safety and comfort of our guests at all times. We hope you will give us another chance in the future so that we can show you what a pleasant stay at Novotel Manchester West looks like. Sincerely,

8/10 Good

Ross

Stayed 1 night in Nov 2023
Response from Novotel Manchester West on 20 Nov 2023
Dear Ross,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring are delighted that you enjoyed your stay with us.Looking forward for your next visitKind Regards

8/10 Good

Sharon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was clean and the room was spacious staff were friendly and welcoming
Stayed 2 nights in Nov 2023
Response from Novotel Manchester West on 13 Nov 2023
Dear Sharon,Thank you for your kind words about Novotel Manchester West. We are delighted to hear that you found our hotel to be clean and the room spacious. Our friendly and welcoming team also make a great contribution to ensuring that our guests enjoy their stay with us. We strive to provide a first-class experience for all of our guests and we are grateful for your feedback. We look forward to having you as our guest again soon! Kind regards,

8/10 Good

Merhala

Travelled with family
Liked: Staff & service
Convenient location
For me, this is a convenient place to stay. The location is suitable, and it has adequate room service. The wooded area is nice. Heating is not very good.
Stayed 4 nights in Oct 2023
Response from Novotel Manchester West on 8 Nov 2023
Dear Merhala, Thank you for your review of Novotel Manchester West. We are so pleased to hear that you found our location suitable and the room service adequate. We are delighted that you also enjoyed the wooded area around us. We value all of our guests’ feedback, and we regret that we were unable to provide a satisfactory experience when it comes to heating. At Novotel Manchester West, we strive to provide the utmost comfort and convenience for our guests, and we will use your feedback to evaluate how we can better serve you in the future. Thank you again for taking the time to leave your review. We hope to welcome you back soon! Sincerely,

10/10 Excellent

Kamala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Novotel Manchester West on 25 Oct 2023
Dear Kamala,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and are delighted that you enjoyed your stay with us.Looking forward for your next stay with us.Kind Regards

10/10 Excellent

Fraser

Stayed 1 night in Oct 2023
Response from Novotel Manchester West on 20 Oct 2023
Dear Fraser,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and are delighted that you enjoyed your stay with us.Look forward for your next visit.Kind Regards

8/10 Good

Peter

Stayed 1 night in Oct 2023
Response from Novotel Manchester West on 6 Nov 2023
Dear Peter,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and we are delighted that you enjoyed your stay with us, we will work hard to get a perfect score next time.Kind Regards

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Novotel Manchester West on 5 Oct 2023
Dear Gary,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your 5 star scoring and we are delighted that you enjoyed your stay with us.Look forward for your next visit.Kind Regards

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Novotel Manchester West on 6 Oct 2023
Dear Rosalind,Thank you for a perfect score of your recent stay with the Novotel Manchester West, we are so glad that you've enjoyed your stay and we look forward for your next visit.Kind Regards

10/10 Excellent

E D

Stayed 1 night in Oct 2023
Response from Novotel Manchester West on 6 Oct 2023
Dear E D,Thank you for a perfect score, we are glad to know that you had a good time during your stay with us.We look forward for your next visit.Kind Regards

10/10 Excellent

Rosalind

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 2 night weekend with friends. Lovely room and breakfast was excellent. Ideal place to visit RHS Brdgewater.
Stayed 2 nights in Sep 2023
Response from Novotel Manchester West on 5 Oct 2023
Dear Rosalind,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us. Thank you for your kind words about our rooms and breakfast, we are glad that it was to your liking.Looking forward for your next viist.Kind Regards

8/10 Good

Lydia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel close to Trafford centre
We stayed at the Novotel for one night, the room was really spacious and I particularly liked that the children had a good size double bed rather than one of those small single beds. The hotel was very clean, it had everything we needed in the room and the breakfast was lovely and plentiful. It’s literally only 8mins from the Trafford centre, which was £10 in a taxi. Would definitely stay again and highly recommend.
Stayed 1 night in Sep 2023
Response from Novotel Manchester West on 2 Oct 2023
Dear Lydia,We very much appreciate your review regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall clean, a few marks in the bath. Room too warm and difficult to cool down
Stayed 1 night in Sep 2023
Response from Novotel Manchester West on 25 Sept 2023
Dear Anonymous,Thank you for you review of your recent stay with us. Thank for your kind words about our cleanliness and please be assured that your feedbacks have been taken onboard for us to help improve our services and facilities.We hope to see you again.Kind Regards

10/10 Excellent

Miss

Stayed 1 night in Sep 2023
Response from Novotel Manchester West on 25 Sept 2023
Dear Miss,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your 5 Star scoring and we are delighted that you enjoyed your stay with us.Hope to see you again soon.Kind Regards

4/10 Poor

Malcolm

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
The toilet wouldn’t flush and it has been “broken “ for a while. My husband fixed it with a temporary fix, every time you flushed my husband had to redo the fix or the water just kept running through
Stayed 1 night in Sep 2023
Response from Novotel Manchester West on 21 Sept 2023
Dear Malcolm,Thank you for taking time to provide us with feedback on your recent experience at the Novotel Manchester West. Please accept our sincerest apology for your experience and be assured that this experience does not represent our usually high standards of service.We have shared this feedback with our maintenance team and taken the necessary corrective action to ensure no similar recurrence in the future.It is our hope that you will return to stay with us again when visiting the area.Kind Regards

10/10 Excellent

Bernhard

Stayed 2 nights in Sep 2023
Response from Novotel Manchester West on 9 Oct 2023
Dear Bernhard,Thank you for reviewing your recent stay with the Novotel Manchester West. We are so happy to see your 5 Stars scoring and are glad that you've enjoyed your stay.We look forward for your next visit.Kind Regards

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great other than smell of dope.
Stayed 2 nights in Sep 2023
Response from Novotel Manchester West on 19 Sept 2023
Dear Mark,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and our sincere apologies about the smell, this is investigated with our Hk team to know more details.We hope that this will not deter you to visit us in near future.Kind Regards

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay from start to finish. Lovely accommodation and very friendly, helpful staff, nothing was too much trouble. Lovely breakfast buffet too.
Stayed 2 nights in Sep 2023
Response from Novotel Manchester West on 12 Sept 2023
Dear Jill,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly your lovely comment about the team, food & service, we know they will be thrilled to see your feedback for delivering great service during your visit to the hotel.We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your future visits to the areaKind Regards

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent Hotel, Great location, very easy to get to. Very nice hotel all over. lovely rooms and very clean. Excellent stay
Stayed 1 night in Sep 2023
Response from Novotel Manchester West on 12 Sept 2023
Dear Michael,We very much appreciate your review regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards

10/10 Excellent

jemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good breakfast and comfy rooms
Stayed 1 night in Sep 2023
Response from Novotel Manchester West on 11 Sept 2023
Dear Jemma,Thank you for your time and reviewing us your recent stay with us. We are so glad that the hotel, rooms, cleanliness and breakfast were up to the standard and to your liking and you enjoyed your stay.We look forward for your next visit.Kind Regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL VERY GOOD THE ONLY THING THAT COULD BE IMPROVED IS THE SPACE BETWEEN THE BED AND THE WALL.
Stayed 1 night in Sep 2023
Response from Novotel Manchester West on 11 Sept 2023
Dear Brian,Thank you for taking time and giving us a review. We are so glad that you enjoyed your stay and our sincere apologies in regards to the spacing, We could tell you for sure that our maintenance team has already started working on this and it will take us few weeks to get the whole hotel done.Hope this will not deter you to visit us again in near future.Kind Regards

10/10 Excellent

sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Novotel Manchester West on 4 Sept 2023
Dear Sarah,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your 5 Star rating and we are delighted that you enjoyed your stay with us.Looking forward for your next visit.Kind Regards

10/10 Excellent

Gary, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonable rates
Stayed 1 night in Aug 2023
Response from Novotel Manchester West on 8 Sept 2023
Dear Gary,Thank you for the review of your recent stay with us, we are so glad you enjoyed your stay especially our location was to your liking.Hope to see you again soon.Kind Regards