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The location was exceedingly convenient- near the Tower of London, Tower Bridge and the Tube. Starbucks nearby. The rooms were clean and quiet. The cost was good compared to comparable nearby hotels whose prices were much higher. Recommended. (We had 2 rooms for this family travel for one week)
The location of this property is spectacular.
Easy walk to the Tower of London and Tower Bridge as well as the areas of Whitechapel and Spitalfields.
The hotel is modern and very clean with amazing staff.
I have stayed here several times kin the past and is my go-to hotel in London!
David
Stayed 2 nights in Apr 2024
Response from Giada on 27 May 2024
Thank you for your lovely comments, we look forward to welcoming you back again soon very soon.
10/10 Excellent
Pauline
3 May 2024
Pauline
Stayed 5 nights in Apr 2024
Response from Giada on 27 May 2024
Thank you for the super review! Delighted you enjoyed your time with us and hope to welcome you back soon.Kind Regards,
A nice place with accomodating staff. It's convenient to a few nice site-seeing places (Tower of London, Tower Bridge, some of the cathedrals) and quiet at night. That said, if you're looking to participate in the arts scene or with closer access to night life, I might stay further west.
Marc
Stayed 3 nights in Apr 2024
Response from Giada on 27 May 2024
Thank you for your lovely comments, we look forward to welcoming you back again soon very soon.
Excellent customer service, clean and spacious hotel. Have made many returns due to the excellent service.
Nazmin
Stayed 1 night in Apr 2024
Response from Alexandrina Godiac, Admin Coordinator on 19 Apr 2024
Dear Mr. Nazmin, Thank you very much for your amazing review. We are so happy to read that you are regular guest to our hotel. Moreover, we are delighted to read that our lovely staff and our service met your expectations. We are looking forward to welcome you back soon for another amazing stay with us. Kind Regards, Alexandrina GodiacAdmin Coordinator
The stations around the corner, walking distance to the tower bridge.
Gaspara
Stayed 3 nights in Apr 2024
Response from Alexandrina Godiac, Admin Coordinator on 26 Apr 2024
Dear Ms. Gaspara, Thank you for your super review. We are glad that you have enjoyed your stay and you found our central location amazing. We are looking forward to welcoming you back soon for another amazing stay with us. Kind Regards, Alexandrina GodiacAdmin Coordinator
Response from Alexandrina Godiac, Admin Coordinator on 19 Apr 2024
Dear Mr. Kevin, Thank you for your super review. We are looking forward to welcoming you back soon at Novotel London Tower Bridge. Kind Regards, Alexandrina GodiacAdmin Coordinator
Stayed at this amazing hotel for 2 nights. Everything was amazing. Walking distance to London tower bridge. Staff were helpful and friendly. Highly recommended.
sheenal
Stayed 2 nights in Mar 2024
Response from Giada on 29 Apr 2024
Thank you for your lovely review, I'm so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again very soon
Property was very clean and easily accessible by public transport. Great location and friendly staff.
Abhijeet
Stayed 4 nights in Mar 2024
Response from Alexandrina Godiac, Admin Coordinator on 13 Mar 2024
Dear Abhijeet, Thank you for your review! We are delighted you enjoyed your time with us and hope to welcome you back soon.Kind Regards, Alexandrina GodiacAdmin Coordinator
Response from Alexandrina Godiac, Admin Coordinator on 13 Mar 2024
Dear Mr. Matthew, Thank you for the excellent review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to seeing you again soon for another fantastic experience! Kind Regards, Alexandrina Godiac Admin Coordinator
Response from Alexandrina Godiac, Admin Coordinator on 13 Mar 2024
Dear Mr. Simon, Thank you for the super review. We're happy that your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to welcoming you again soon for another fantastic experience! Thank you very much. Kind Regards, Alexandrina GodiacAdmin Coordinator
10/10 Excellent
Christine
17 Feb 2024
Christine
Stayed 1 night in Feb 2024
Response from Alexandrina Godiac, Admin Coordinator on 13 Mar 2024
Dear Mrs. Christine, Thank you for the amazing review. We're thrilled your time with us was so amazing! At Novotel Tower Bridge we endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! Kind Regards, Alexandrina GodiacAdmin Coordinator
Very convenient! Right next to tube. Easy walk to Tower of London.
Mary
Stayed 1 night in Feb 2024
Response from Angelica Duran. Guest Experience Coordinator on 6 Feb 2024
Thank you for sharing your experience! We're delighted to hear that our convenient location made your stay enjoyable, with easy access to the tube and a pleasant walk to the Tower of London. We hope you had a fantastic time exploring the city, and we look forward to welcoming you back on your next visit to London!
Everything in one place, staff were very professional and helpful at all times, the room was beautiful and the breakfast was amazing.
Martin
Stayed 1 night in Jan 2024
Response from Angelica Duran. Guest Experience Coordinator on 6 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. It's fantastic to know that you found everything you needed in one place and that our staff provided professional and helpful service throughout your visit. We're delighted that you enjoyed your beautiful room and our amazing breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future!
Response from Angelica Duran. Guest Experience Coordinator on 6 Feb 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had a flawless experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything else we can do to ensure your future visits are just as exceptional, please don't hesitate to reach out. We can't wait to welcome you back for another 10 out of 10 stay soon!
Response from Angelica Duran. Guest Experience Coordinator on 6 Feb 2024
Thank you for rating your experience with us! We're delighted to hear that you had a 5 out of 5 stay. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. If there's anything else we can do to further enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay soon!
8/10 Good
Kuldip
22 Jan 2024
Kuldip
Stayed 1 night in Jan 2024
Response from Angelica Duran. Guest Experience Coordinator on 6 Feb 2024
Thank you for your feedback and for rating your experience with us! We're glad to hear that you had a positive stay overall. If there are any areas where we can improve and earn that extra point next time, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future!
10/10 Excellent
Stuart
21 Jan 2024
Stuart
Stayed 1 night in Jan 2024
Response from Argenis Urdaneta on 22 Jan 2024
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
8/10 Good
john
17 Jan 2024
john
Stayed 2 nights in Jan 2024
Response from Argenis Urdaneta on 22 Jan 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
We had a nice stay at Novotel Tower Bridge. However, we would like to comment. We could not understand why there was no phone or a way to directly contact reception or room service.?
We put down £100 at the front desk in case we wanted service to our room. We ordered a few simple things and it took nearly an hour to get to us. My husband had to go and search for a way to contact the room service. He eventually found a whats app. Not having direct contact with reception is a major step backwards. Overall good, but this particular problem should be addressed.
Nikki
Stayed 1 night in Jan 2024
Response from Argenis Urdaneta on 15 Jan 2024
Dear Nikki,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.I have shared your comments with our Food & Beverage manager to ensure that room service order goes on time and without issues. Sincerely,Argenis UrdanetaFront Office Manager
10/10 Excellent
ARLONI
2 Jan 2024
ARLONI
Stayed 7 nights in Dec 2023
Response from Argenis Urdaneta on 15 Jan 2024
Dear Arloni,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Dear Suzanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Good location near the train station and rooms were clean
Segaram Suresh
Response from Angelica Duran. Guest Experience Coordinator on 6 Feb 2024
Thank you for your review! We're pleased to hear that you found our hotel's location convenient, being near the train station, and that you appreciated the cleanliness of our rooms. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
This hotel is in a great location to explore the Tower Bridge and the Tower of London within steps.
It is right at the Tower Hill tube station so transportation to other parts of the city is also quite easy.
There is a great on site restaurant and bar and easy walking distance to other many fine restaurants including the amazing Indian cuisine of Brick Lane.
I will definitely stay here again!
David
Stayed 2 nights in Dec 2023
Response from Argenis Urdaneta on 13 Dec 2023
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
8/10 Good
Willem
11 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Willem
Stayed 2 nights in Dec 2023
Response from Argenis Urdaneta on 13 Dec 2023
Dear Willem,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Dear Lance,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
We had a really lovely few days but we thought the staff should have warned you if you ordered a drink at the bar and they asked you to sit down!!! They should advise that a service charge will be added to our bill and were not told until another couple questioned this!
Also, sunday morning, we did not get our room cleaned, and drinks were not replenished. We did put our sign out when we went out in the morning..
Angela
Stayed 2 nights in Nov 2023
Response from Angelica Duran on 16 Nov 2023
Dear AngelaThank you for taking the time to share your feedback. I'm pleased to hear that you had a lovely few days with us. I appreciate you bringing some concerns to our attention.I'm sorry to learn about the lack of communication regarding the service charge and the oversight with room cleaning and replenishing drinks on Sunday morning. This doesn't align with our standards, and I sincerely apologize for any inconvenience caused.Rest assured, your feedback will be shared with our team to address these issues and improve our service. We value your input, and it's through comments like yours that we can enhance the experience for all our guests.If there's anything specific you'd like us to address or if you have further feedback, please feel free to share. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Angelica Duran
10/10 Excellent
Gary
13 Nov 2023
Gary
Stayed 2 nights in Nov 2023
Response from Argenis Urdaneta on 8 Dec 2023
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Service at the reception was slow, both check in and check out!
Verified traveller
Stayed 1 night in Oct 2023
Response from Argenis Urdaneta on 31 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Argenis UrdanetaFront Office Manager
Dear Tracey,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
10/10 Excellent
Hitesh
15 Oct 2023
Hitesh
Stayed 1 night in Sep 2023
Response from Argenis Urdaneta on 7 Nov 2023
Dear Hitesh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
6/10 Okay
Van, Tacoma
12 Oct 2023
Property is situate in a nice area but the room is so tiny, and in room amenity didn't even have thing we needed (hand lotion...)
Van
Stayed 2 nights in Oct 2023
Response from Argenis Urdaneta on 27 Oct 2023
Dear Van,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Great property in an amazing location. So much you can walk to and the Tower Hill tube station is at your doorstep. Definitely recommend.
Bobby
Stayed 4 nights in Sep 2023
Response from Argenis Urdaneta on 2 Oct 2023
Dear Bobby,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Argenis UrdanetaFront Office Manager
Great location close to train station and Tower of London. Staff was very nice.
Ryan
Stayed 3 nights in Sep 2023
Response from Argenis Urdaneta on 27 Sept 2023
Dear Ryan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Dear Euler,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
10/10 Excellent
Shanmuga
11 Sept 2023
Shanmuga
Stayed 1 night in Sep 2023
Response from Argenis Urdaneta on 14 Sept 2023
Dear Shanmuga,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
10/10 Excellent
Richard, Miami
9 Sept 2023
Richard
Stayed 4 nights in Aug 2023
Response from Argenis Urdaneta on 2 Oct 2023
Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Dear Jeannie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Had booked a standard room which was perfectly adequate but there were a couple of issues ( fridge light flashing constantly/ large rip in duvet cover) . However, when these issues were pointed out they were dealt with swiftly and we were compensated for our inconvenience (chocolates/ room upgrade) . The reception staff here are excellent.
Paul
Stayed 2 nights in Aug 2023
Response from Argenis Urdaneta on 30 Aug 2023
Dear Paul,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager
Lovely property and a good sized room for London. Safe feeling and quiet area with exceptional access to Tower of London, Tower Bridge and Tower Hill tube stop.
Friendly, helpful staff and tasty breakfast buffet.
Would definitely recommend for any tourist or business traveler.
Carolyn
Stayed 9 nights in Aug 2023
Response from Argenis Urdaneta on 22 Aug 2023
Dear Carolyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Argenis UrdanetaFront Office Manager