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Reviews of Hope Street Hotel

4 out of 5
Hope Street Hotel
40 Hope Street, Liverpool, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 655 out of 1006 reviews" "
Rating 8 - Good. 237 out of 1006 reviews" "
Rating 6 - Okay. 69 out of 1006 reviews" "
Rating 4 - Poor. 33 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda, Sutton

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the cathedral
Stayed 1 night in Apr 2024

10/10 Excellent

William, London

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was simple and exceptional - loved every second and a bloody good Bloody Mary
Stayed 1 night in Apr 2024

10/10 Excellent

Theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at this hotel. I chose it mostly because I was familiar with the area having lived there in the past, so knew it was in a Goldilocks zone. Between both cathedrals, it offers easy access to Liverpool Lime Street, shopping areas and even the docks are not an unreasonable distance while being out of the way of the most lively parts of this side of the city centre. Royal Liverpool Philharmonic is right across the street, so if you’re into throwing stones, you could literally do just that and hit the front of the building. Personally, I’d stick to the proverbial stone’s throw which is exactly how far the Everyman Theatre is from this hotel. My room had an open plan bathroom, so there was a lot of space making it easy for one person to soak in the bath and another to enjoy a shower. The sleeping area was a good size, comfortable and clean. Staff there were really friendly and helpful, making sure I was comfortable and had everything I needed. This is definitely a hotel I would return to and recommend to anyone visiting Liverpool.
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Andrew Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely night at the Hope Street Hotel Clean and modern building and lovely staff Breakfast was delicious
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the centre of a very vibrant city
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope Street Hotel is my favourite hotel in the UK. The hotel itself is lovely, however the staff (specifically Rosa) always make me feel welcomed back and take a genuine interest in how life and work are going. I could not recommend Hope Street Hotel higher.
Stayed 1 night in Apr 2024

4/10 Poor

Tudur

Travelled with partner
Hotel is really nice but room was small and shower was awful.
Stayed 1 night in Apr 2024

6/10 Okay

Ravi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location. Nice hotel. Not so hospitable regarding early check in or late check out. (Within 30min). The pools are not part of the stay which was not clear booking on Expedia.
Stayed 1 night in Mar 2024
Response from Antoni on 30 Mar 2024
Dear, Ravi.Thank you for your feedback regarding your recent stay with us, here at Hope Street Hotel.We try our sincere best to accommodate early check-in's or late check outs, but they are subject to availability considering the busy periods. We advise getting in touch via reception, straight after making a reservation with us, just so we can prioritise requests such as late checkout or early check-in prior to arrival. We are hoping to see you soon once again! Kind Regards,AntoniSenior ReceptionistHope Street Hotel

4/10 Poor

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope Street Hotel was probably one of my best hotel stays on any trip I’ve had in the last 5 years. The staff was extremely friendly, the room and service were near perfect, and the surrounding area provided so much to do. Highly recommend booking a room here if you plan on visiting Liverpool!
Stayed 4 nights in Mar 2024
Response from Antoni on 30 Mar 2024
Dear, Joseph.Thank you for your kind words! We are thrilled to hear that you've enjoyed your recent stay with us, here at Hope Street Hotel.We are hoping to see you soon, once again!Kind Regards, Antoni JaskulaSenior Receptionist Hope Street Hotel

10/10 Excellent

Niamh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Liked: Staff & service, amenities, property conditions & facilities
Great location close enough to walk anywhere but far enough away from the noise of the city centre.
Stayed 2 nights in Mar 2024
Response from William on 18 Mar 2024
Dear Tom,Thank you so much for taking the time to leave us such a wonderful review on Expedia! We're delighted to hear that you had a fantastic experience during your stay with us.We take great pride in our hotel's convenient location, and it's fantastic to know that it served you well during your visit. Your kind words about the peaceful ambiance away from the city center noise mean a lot to us. Providing a tranquil retreat amidst the hustle and bustle of the city is one of our top priorities.We sincerely appreciate your recommendation and are thrilled that you found everything to your satisfaction. Should your travels bring you back to the area, we'd be honored to welcome you once again for another memorable stay.Warm regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, beautiful view over Liverpool from our bedroom window. Excellent location for the Liverpool Phil- will definitely stay again.
Stayed 1 night in Mar 2024
Response from William on 18 Mar 2024
Dear Laura,Thank you so much for taking the time to leave us such a wonderful review on Expedia! We are thrilled to hear that you enjoyed your stay with us and that you found our hotel lovely, with a beautiful view over Liverpool from your bedroom window.We're also pleased to hear that our location was convenient for your visit to the Liverpool Philharmonic and that you're already considering staying with us again. We can't wait to welcome you back for another fantastic experience.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Food excellent. Staff very friendly and helpful. Going above and beyond! Would highly recommend.
Stayed 1 night in Mar 2024
Response from William on 14 Mar 2024
Dear Louise,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our hotel to be wonderful and that you enjoyed the excellent food we offer. Our staff works diligently to ensure that every guest feels welcome and supported throughout their stay, so it's incredibly rewarding to hear that they went above and beyond to make your visit memorable.Your recommendation means the world to us, and we sincerely appreciate your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at Hope Street Hotel.
Stayed 1 night in Mar 2024
Response from William on 13 Mar 2024
Dear Julie,Thank you so much for taking the time to share your experience with us on Expedia! We're absolutely delighted to hear that you had another great stay at Hope Street Hotel. We look forward to welcoming you back for another fantastic stay whenever your travels bring you to our area. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from William on 13 Mar 2024
Dear Lyndsey,Thank you so much for taking the time to share your positive experience with us on Expedia! We're thrilled to hear that you had a fantastic stay at our hotel and that you rated us a perfect 5 out of 5. It's incredibly rewarding to know that we were able to meet and exceed your expectations.Your kind words mean the world to us and serve as a great motivation for our team to continue delivering exceptional service to all our guests. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Room was nice and good facilities.
Stayed 1 night in Feb 2024
Response from William on 1 Mar 2024
Dear Nicole,Thank you very much for taking the time to share your feedback with us on Expedia. We are delighted to hear that you enjoyed your stay at our hotel and that you found our facilities to your liking.Your kind words serve as encouragement for us to continue striving for excellence in providing exceptional experiences for our guests. Should your travels bring you back to the area, we would be honored to welcome you again and ensure another enjoyable stay.Warm regards,

10/10 Excellent

Ann, Preston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff welcoming and helpful. will definitely stay here again
Stayed 1 night in Feb 2024
Response from William on 19 Feb 2024
Dear Ann,Thank you so much for taking the time to share your wonderful experience with us on Expedia! We are delighted to hear that you found our staff welcoming and helpful during your stay. Your kind words truly motivate us to continue providing exceptional service to all our guests.We are thrilled to know that you had such a positive experience with us, and we can't wait to welcome you back for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception area and great hotel location for what we needed
Stayed 1 night in Feb 2024
Response from William on 17 Feb 2024
Dear Andrew,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you enjoyed your stay with us and that our reception area and hotel location met your needs perfectly. Your feedback means a lot to us and serves as great motivation for our team. We hope to have the pleasure of welcoming you back again in the future!Warm regards,

8/10 Good

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but the room wasn’t very functional and quite small. Love the area it’s in as it’s close to City Centre but far enough away to be safe and quiet.
Stayed 3 nights in Feb 2024
Response from William on 16 Feb 2024
Dear Daniel,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be in a lovely area, close to the City Centre yet offering a safe and quiet environment.While we're glad you enjoyed the location, we're sorry to hear that the room size and functionality didn't meet your expectations. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We'll definitely take your comments into consideration for future improvements.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Warm regards,

6/10 Okay

Rachael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from William on 16 Feb 2024
Dear Rachel,Thank you so much for taking the time to leave such a positive review of our hotel! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean and stylish
Stayed 1 night in Feb 2024
Response from William on 16 Feb 2024
Dear Graham,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you found our hotel beautiful, clean, and stylish. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's wonderful to know that we hit the mark during your stay. We truly appreciate your kind words and hope to welcome you back again soon!Warm regards,

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a lovely stay here. The rooms are a decent size with lovely views
Stayed 1 night in Jan 2024
Response from William on 16 Feb 2024
Dear Ian,Thank you so much for taking the time to leave such a glowing review of our hotel! We're thrilled to hear that you had a lovely stay with us and that you enjoyed the comfort and views from your room. Providing exceptional experiences for our guests is our top priority, and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Sarah

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from William on 16 Feb 2024
Dear Sarah,Thank you so much for taking the time to leave such a positive review of our hotel on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

kevin

Business traveller
Stayed 1 night in Jan 2024
Response from William on 16 Feb 2024
Dear Kevin,Thank you so much for taking the time to leave such a positive review of our hotel on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as motivation for our team to continue striving for excellence in everything we do. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd recommend this hotel to anyone looking for a quality experience and top class staff 👌
Stayed 1 night in Jan 2024
Response from William on 16 Feb 2024
Dear Kenny,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had such a positive experience during your stay at our hotel. Providing top-notch service and ensuring our guests have a quality experience is always our top priority.Your recommendation means the world to us, and we truly appreciate your kind words about our staff. We strive to create memorable experiences for all our guests, and it's wonderful to know that we succeeded in exceeding your expectations.We hope to have the pleasure of welcoming you back again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was really busy when we checked in because it was New Years Eve and there was a big football game the following day. With that said, the staff worked hard and were very friendly they entire stay. The room was quiet and comfortable. Very quirky design inside, but in a really good way. Good location and walkable to so much. If I am in town to see another football game, I would definitely stay there. Their two restaurants were good as well.
Stayed 2 nights in Dec 2023
Response from William on 16 Feb 2024
Dear Michael,Thank you so much for your glowing review! We're thrilled to hear that despite the busy New Year's Eve and the football game, you had a fantastic stay with us. We take pride in our friendly staff, comfortable rooms, and quirky design. It's wonderful to know that you found our location convenient and enjoyed dining at our restaurants. We can't wait to welcome you back next time you're in town for another football game!Warm regards,

4/10 Poor

Helen

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from William on 16 Feb 2024
Dear Helen,Thank you for taking the time to leave us a positive rating on Expedia! We're delighted to hear that you had a pleasant experience with us. Your feedback is valuable to us, and we appreciate your support.If there's anything specific you'd like to share about your stay or any suggestions for improvement, please feel free to reach out. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back again soon!Best regards,

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Loads of pros but the room was a disappointment.
We did an overnight here and city day before heading to the airport and were really impressed with the staff welcome and decor in the entrance when we arrived. Staff were calm, helpful, warm and unflappable. They allowed us to leave quite a lot of luggage in the store. The location is excellent as it’s close to all the action but in a quiet road so you won’t get lots of noise from the clubs. There was a wedding on the day we arrived but again, it didn’t interfere with us with regard to noise late at night. Breakfast was excellent, lots of choice, hot and cold and the seating was smart and comfortable. We had a few delicious cocktails in the bar before heading out. Our only niggle was that the room was underwhelming considering the style of the rest of the hotel especially the bathroom fixtures and fittings and the bed wasn’t particularly comfortable. The view was very ugly too, lots of horrible roof parts from the rest of the hotel. The photos of the rooms meant our hopes were higher than reality, which was a shame as we opted for the deluxe double.
Stayed 1 night in Dec 2023
Response from William on 16 Feb 2024
Dear Sonja,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you were impressed with our staff's warm welcome and the elegant décor in our entrance. It's wonderful to know that you found our location convenient and enjoyed our quiet yet central setting.We appreciate your compliments on our breakfast selection and comfortable seating, as well as your kind words about our bar's cocktails. Your feedback regarding the room is valuable to us, and we will certainly take it into consideration for future improvements.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

2/10 Terrible

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from William on 16 Feb 2024
Dear Darren,Thank you for taking the time to review our hotel on Expedia. We genuinely value feedback from our guests as it helps us improve our services. We're sorry to see that your experience fell short of expectations, and we would greatly appreciate more details on what aspects of your stay didn't meet your satisfaction.Unfortunately, the review you left doesn't provide specific feedback, making it challenging for us to address any issues you may have encountered. To better understand your concerns and ensure we address them promptly, could you please share more details with us via email at billy@hopestreethotel.co.uk? Your insights are invaluable to us in our ongoing efforts to enhance the guest experience.Once again, thank you for bringing this to our attention. We look forward to hearing from you soon.Warm regards,

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from William on 16 Feb 2024
Dear Amanda,Thank you for taking the time to provide feedback on your recent experience with us. We truly value all feedback as it helps us improve our services for future guests.We noticed you rated your stay with us a 3 out of 5, and while we're glad to see you chose our property, we also want to ensure that your experience meets your expectations. Unfortunately, it seems like we missed the mark this time.We would greatly appreciate it if you could provide us with more details about your stay so we can address any concerns you may have had. Your feedback is invaluable to us, and we want to ensure that every guest has a positive experience with us.Please feel free to reach out to us directly or through Expedia with any additional feedback or concerns you may have. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed in a few Liverpool hotels and this one is the best of the bunch
Stayed 1 night in Dec 2023
Response from William on 16 Feb 2024
Dear Sean,Thank you so much for your wonderful review and for choosing to stay with us. We're delighted to hear that your experience at our hotel surpassed your expectations and that we stood out among the options in Liverpool. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Reception staff friendly. There is 24 hour parking for £14.50 nearby. Worth noting that the swimming pool is part of the spa and you have to pay to use it. Mind-boggling bath-shower controls which took me ages to work out and a not very generous two coffee pods. But the location is great and I’d stay again.
Stayed 1 night in Dec 2023
Response from William on 16 Feb 2024
Dear Anthony,Thank you so much for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel to be nice and our reception staff to be friendly. Your mention of our convenient 24-hour parking and excellent location is greatly appreciated.We apologise for any confusion regarding the use of our spa facilities and the intricacies of our bath-shower controls. Your feedback is invaluable, and we will certainly look into ways to improve clarity and ease of use in these areas.Regarding the coffee pods, we understand how important a good cup of coffee can be to start the day off right, and we will ensure that your comment is taken into consideration for future improvements.We're delighted that despite these minor hiccups, you still found our hotel worthy of consideration for future stays. We look forward to welcoming you back and providing you with an even more enjoyable experience next time.Warm regards,

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from William on 16 Feb 2024
Dear Andrew,Thank you so much for taking the time to leave us a positive 5 out of 5 review on Expedia! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay at our hotel.While you didn't leave specific feedback, please know that your high rating speaks volumes, and we're delighted that we were able to meet your expectations. If there's anything specific you loved about your stay or any areas where we can further improve, please feel free to reach out to us directly.We hope to have the pleasure of welcoming you back to our hotel in the near future!Warm regards,

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & spa near to city centre but in a quieter area. A little bit of luxury on your city break. Will definitely be staying here again. Fabulous in every way.
Stayed 3 nights in Dec 2023
Response from William on 16 Feb 2024
Dear Carol,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel on Expedia! We're delighted to hear that you enjoyed your experience with us and found our hotel and spa to be beautiful.We're thrilled that our location near the city center provided you with both convenience and a peaceful atmosphere. Providing a touch of luxury during your city break is exactly what we aim for, and we're thrilled to know we hit the mark with you.Your kind words truly mean a lot to us, and we can't wait to welcome you back for another fabulous stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.Warm regards,

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location, great room
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
All round excellence!
Stayed 1 night in Dec 2023

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liverpool at its best!
Lovely, modern, light and airy. Nothing 'modern' about the service though - good old-fashioned northern hospitality. Every member of staff was pleasant and helpful. Breakfast was fabulous and the hotel is beautifully situated between the two cathedrals. Deserves 10 stars!
Stayed 2 nights in Nov 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great room, great bed, gorgeous bathroom and Sky so I could watch the football! Highly recommended.
Stayed 1 night in Nov 2023
Response from William on 2 Dec 2023
Dear Emily,Thank you so much for taking the time to share such a wonderful review of your recent stay at our hotel on! We are thrilled to hear that you found our hotel beautiful and that you enjoyed the great room, comfortable bed, and gorgeous bathroom. It's fantastic to know that the Sky service allowed you to catch your favorite football games.We truly appreciate your recommendation and kind words. Our team works hard to provide a memorable experience for our guests, and we're delighted to hear that we met your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future.Best regards,

8/10 Good

Sophie

Business traveller
Liked: Staff & service, amenities
The photos are not the same as what you actually get so t is quite misleading. The rooms are quite loud and very cold. There are no bins in the bathrooms. The area for breakfast is quite dirty. The staff however are very nice and friendly.
Stayed 1 night in Nov 2023
Response from William on 2 Dec 2023
Dear Sophie,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and their friendliness. We're committed to providing a positive experience for our guests, and your insights help us improve.We're sorry to hear about the noise and temperature issues in your room. Our team is dedicated to ensuring our guests' comfort, and we'll investigate and address these concerns promptly.Regarding the absence of bins in the bathrooms and the cleanliness of the breakfast area, we sincerely apologize for any inconvenience caused. Your comments highlight areas for improvement, and we'll work diligently to enhance these aspects of our service.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,

6/10 Okay

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No spa availability for two days. I could have booked elsewhere for less money
Stayed 1 night in Nov 2023
Response from William on 2 Dec 2023
Dear David,Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced regarding the spa availability during your stay. Please allow us to express our sincere apologies for any frustration this may have caused. We value your feedback, as it helps us identify areas for improvement. We would like to assure you that we are actively addressing this issue to ensure a more seamless experience for our guests in the future.We truly appreciate your patronage and the opportunity to serve you. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to reach out to us directly. We hope to have the chance to welcome you back and provide you with an enhanced experience that exceeds your expectations.Thank you again for choosing our hotel, and we look forward to the possibility of hosting you again.Best Regards,

8/10 Good

Samya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff very friendly, welcoming and helpful. No toiletries in room but staff immediately sorted us out. Very comfy beds in a spacious room.
Stayed 1 night in Nov 2023
Response from William on 2 Dec 2023
Dear Samya,Thank you so much for taking the time to share your positive experience at our hotel! We are delighted to hear that you enjoyed your stay, and we truly appreciate your kind words.It's fantastic to know that our location, friendly and helpful staff, and comfortable accommodations contributed to your overall satisfaction. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back on your future travels. If there's anything specific you loved about your stay or any areas where we can further improve, please feel free to let us know.Thank you for choosing our hotel, and we look forward to serving you again soon!Best regards,

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Liverpool
lovely hotel right next to philharmonic theatre Breakfast good, staff lovely but small points could of done with 2 of each shampoos etc and the bedrooms modern but a bit functionalNo home comforts.
Stayed 1 night in Nov 2023
Response from William on 21 Nov 2023
Dear Michael,Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that you found our hotel lovely and enjoyed the proximity to the Philharmonic Theatre.We appreciate your feedback on the amenities in the room, and we'll definitely take that into consideration. Your suggestion about having two of each shampoo and similar items is noted, and we'll explore how we can enhance this aspect of the guest experience. Your insights are invaluable to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. If there's anything specific you'd like to share or discuss further, please feel free to reach out.Warm regards,

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from William on 21 Nov 2023
Dear N,Thank you so much for taking the time to leave such a fantastic 10 out of 10 review about our hotel. We're absolutely delighted to hear that you had such a positive experience during your stay with us!It's always our goal to provide our guests with the best possible service and make their stay memorable, and it's wonderful to know that we succeeded in your case. We look forward to welcoming you back to our hotel in the future. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make your next visit even better, please feel free to share them. Once again, thank you for choosing our hotel and for sharing your positive experience with others. We truly appreciate your support.Warm regards,

10/10 Excellent

Gregory

Stayed 1 night in Nov 2023
Response from William on 21 Nov 2023
Dear Gregory,Thank you so much for taking the time to leave such a fantastic 10 out of 10 review about our hotel. We're absolutely delighted to hear that you had such a positive experience during your stay with us!It's always our goal to provide our guests with the best possible service and make their stay memorable, and it's wonderful to know that we succeeded in your case. We look forward to welcoming you back to our hotel in the future. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make your next visit even better, please feel free to share them. Once again, thank you for choosing our hotel and for sharing your positive experience with others. We truly appreciate your support.Warm regards,

10/10 Excellent

Ninette

Stayed 1 night in Nov 2023
Response from William on 21 Nov 2023
Dear Ninette,Thank you so much for taking the time to leave such a fantastic 10 out of 10 review about our hotel. We're absolutely delighted to hear that you had such a positive experience during your stay with us!It's always our goal to provide our guests with the best possible service and make their stay memorable, and it's wonderful to know that we succeeded in your case. We look forward to welcoming you back to our hotel in the future. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make your next visit even better, please feel free to share them. Once again, thank you for choosing our hotel and for sharing your positive experience with others. We truly appreciate your support.Warm regards,

10/10 Excellent

Charles Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from William on 17 Nov 2023
Dear Charles,Thank you so much for taking the time to share your wonderful 5-star review of our hotel! We are thrilled to hear that you had such a positive experience during your stay with us.It's truly gratifying to know that our efforts to provide exceptional service and comfortable accommodations have been successful in making your stay enjoyable. Our team works hard to create a welcoming and memorable experience for our guests, and your feedback is both motivating and rewarding. We hope to have the pleasure of welcoming you back to our hotel in the future.Once again, thank you for choosing to stay with us and for sharing your positive experience. We value your patronage and look forward to serving you again.Warm regards,

10/10 Excellent

Sam

Stayed 1 night in Nov 2023
Response from William on 17 Nov 2023
Dear Sam,Thank you so much for taking the time to share your fantastic 10 out of 10 review! We are thrilled to hear that you had such a positive experience during your stay with us.It's truly rewarding to know that our efforts to provide excellent service and a comfortable environment have made your visit memorable. Our team takes great pride in ensuring that our guests feel welcome and well taken care of, and your feedback is a wonderful acknowledgment of their hard work.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing to stay with us and for sharing your positive impressions. We look forward to serving you again soon!Best regards,

10/10 Excellent

Taha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Help with price
Stayed 3 nights in Aug 2023
Response from William on 17 Nov 2023
Dear Taha,Thank you so much for taking the time to share your wonderful 5-star review of our hotel! We are thrilled to hear that you had such a positive experience during your stay with us.It's truly gratifying to know that our efforts to provide exceptional service and comfortable accommodations have been successful in making your stay enjoyable. Our team works hard to create a welcoming and memorable experience for our guests, and your feedback is both motivating and rewarding. We hope to have the pleasure of welcoming you back to our hotel in the future.Once again, thank you for choosing to stay with us and for sharing your positive experience. We value your patronage and look forward to serving you again.Warm regards,

8/10 Good

Rowan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish, comfortable hotel in a great area of Liverpool. The rooms were really clean and pleasant with comfy beds and a nice, spacious ensuite - the rainfall shower and deep bath were really good. Breakfast was excellent with a good selection of food, although it would have been better value if it was included in the price. Be aware that use of the pool etc is not included in the price of hotel and is a really expensive added cost that has to be booked. We hadn't appreciated this, so we're disappointed not to be able to use it.
Stayed 1 night in Nov 2023
Response from William on 17 Nov 2023
Dear Rowan,Thank you so much for taking the time to share your positive experience at our hotel! We're thrilled to hear that you enjoyed your stay and found our hotel stylish and comfortable. It's great to know that the cleanliness of the rooms, the comfy beds, and the spacious ensuite with the rainfall shower and deep bath met your expectations.We appreciate your feedback regarding the breakfast, and we're delighted to hear that you found the selection excellent. We understand your perspective on the value, and we'll certainly take that into consideration. Guest feedback like yours is invaluable to us as we strive to provide the best possible experience for our guests.We hope to welcome you back to our hotel in the future and provide you with another fantastic stay. If there's anything specific you'd like us to improve or if you have any further comments, please feel free to share them.Thanks again for choosing to stay with us!Best regards,