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Reviews of Hampton by Hilton Liverpool City Center

3 out of 5
Hampton by Hilton Liverpool City Center
7 Hurst Street, Liverpool, England

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1005 reviews" "
Rating 8 - Good. 355 out of 1005 reviews" "
Rating 6 - Okay. 135 out of 1005 reviews" "
Rating 4 - Poor. 52 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 2 nights in May 2024

8/10 Good

pete

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location near the centre, clean and quiet.
Stayed 1 night in May 2024
Response from HOM on 17 May 2024
pete, thanks for the amazing rating. We're happy our location was convenient for your stay. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Diane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to shopping, fast food, and hop on hop off buses. Once we got the hang of it- very convenient location. Nice breakfast, and helpful staff.
Stayed 2 nights in May 2024
Response from HOM on 16 May 2024
Wow, 5-stars! Thanks so much, Diane. We're happy our location was convenient for your stay. We appreciate the feedback and hope to see you again. All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
room and comfort ok but only told about the need to pre-book car park at hotel is not run by them and have to use 3rd party app - guess what - fully booked - I booked hotel months ago and could have booked car park then sucessfully.Breakfast is a joke being warned that unless very early would have to queue and 1st come 1st served! If these major points had been highlighted I would not have booked - guess that's why they don't !
Stayed 1 night in May 2024
Response from HOM on 14 May 2024
michael, thanks for taking the time to leave a review. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely quiet and in a perfect location the only negative I have is that breakfast was disappointing choice was ok but there was just something if you compare it to others
Stayed 1 night in May 2024
Response from HOM on 13 May 2024
Tina, we're grateful for the lovely feedback. It's lovely to see that our location was a highlight of your trip. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, Jarryd - Hotel Operations Manager.

8/10 Good

Giles

Travelled with pets, Travelled with partner
Liked: Staff & service
The staff at the hotel were very welcoming, friendly and our dog loved the treat they provided! The room was a decent size, clean and comfortable. Despite staying on a Friday night in a busy area, it was quiet and we got a good night's rest. Breakfast is disappointing for vegans as it's very limited. The chairs used at breakfast were pretty grim and covered in stains. The car park is a decent size - we'd recommend booking via the app to guarantee a space - though the pricing seems inconsistent.
Stayed 1 night in May 2024
Response from HOM on 7 May 2024
Giles, thanks for the amazing rating. We're glad you got a warm welcome from the team! Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We appreciate the feedback and will look into this. It was a pleasure welcoming you and your furry friend to our hotel and we hope to see you again. All the best, Jarryd - Hotel Operations Manager.

2/10 Terrible

Callum

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOM on 7 May 2024
Hi Callum, please drop us a message so we can discuss what went wrong. All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness
The room was ok, although the sofa bed was made up as if there was someone else due to be booked in to the room. Parking was in the basement for £40 where I parked from 8pm to 10 am the next day - extortionate. Breakfast was scrappy with a limited menu and there didn't seem to be enough staff on to cope.
Stayed 1 night in Apr 2024
Response from HOM on 7 May 2024
Alan, thanks for taking the time to leave a review. Sorry to see your experience didn't live up to expectation. Please fell free to drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

8/10 Good

kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarm went off during the night with no explanation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOM on 1 May 2024
Wow, 5-stars! Thanks so much, Michael. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid 200 pound for a whole families to stay in their family room. It was tiny dirty. The beds was terrible. The food was terrible. The staff was terrible. Absolutely everything about it. I will not be staying here again.
Stayed 1 night in Apr 2024
Response from HOM on 29 Apr 2024
Paul, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Franklin, Parksville

Stayed 1 night in Apr 2024
Response from HOM on 30 Apr 2024
Thanks for the perfect rating, Franklin. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of dropped curbs around the outside of the hotel, as a wheelchair user everytime we left or returned to the hotel i had to dtive my chair on the road to the drop off point as there are NO dropped curbs anywhere. Unfortunately alot of Liverpool turned out to be like this.
Stayed 3 nights in Mar 2024
Response from HOM on 5 Apr 2024
Mark, thanks for taking the time to leave a review. Thanks for the feedback and please feel free to drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excellent

Stevie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for sightseeing the docks and restaurants.
Stayed 2 nights in Mar 2024
Response from HOM on 3 Apr 2024
Wow, 5-stars! Thanks so much, Stevie. It's good to know that our location was handy for your trip. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the nightlife
Stayed 3 nights in Feb 2024
Response from HOM on 3 Apr 2024
Wow, 5-stars! Thanks so much, Daniel. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean and tidy. Slight problem with the room. But quickly sorted by shift manager Elinor.
Stayed 2 nights in Mar 2024
Response from HOM on 26 Mar 2024
Peter, thanks for taking the time to leave a review. We're happy to see you were satisfied with the hotel's cleanliness. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

8/10 Good

Sandra

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from HOM on 26 Mar 2024
Sandra, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

Clevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy with the bathrooms
Stayed 1 night in Mar 2024
Response from HOM on 18 Mar 2024
Clevin, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

Anthea

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
When we got to our room the wardrobe door was off its runners and the window didn't have a latch and the sofa bed was out of alignment and twisted so you couldn't sit on it. The second room they gave us the telephone didnt work, no tv remote and again there was a problem with the sofa bed. On the first morning they were still setting up breakfast even though we were there at least an hour after the start time. The coffee machines worked intermittently. Also the carparking is very expensive.
Stayed 3 nights in Mar 2024
Response from HOM on 8 Mar 2024
Anthea, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from HOM on 1 Mar 2024
Hi John, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Marina

Stayed 2 nights in Feb 2024
Response from HOM on 22 Feb 2024
Hi Marina, thanks for the perfect rating. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from HOM on 21 Feb 2024
John, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast is a shambles. A free for all with the breakfast area stuffed into a corner of the room. No restaurant and poor bar area.
Stayed 1 night in Feb 2024
Response from HOM on 21 Feb 2024
Hi Dylan, thanks for the feedback. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Joanne

Stayed 3 nights in Feb 2024
Response from HOM on 21 Feb 2024
Thanks for the 10/10 rating, Joanne. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel for a short stay in Liverpool. The hotel staff were very friendly and helpful. The room was clean and everything you needed. Good choice at breakfast though it was a little busy and crowded at peak times. The hotel is really convenient for Albert Dock and Liverpool one, both within easy walking distance.
Stayed 2 nights in Feb 2024
Response from HOM on 21 Feb 2024
Wow, 5-stars! Thanks so much, Andrew. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice stay at this hotel would definitely recommend
Stayed 2 nights in Feb 2024
Response from HOM on 21 Feb 2024
matthew, thanks for taking the time to leave a review. We're glad to see your trip was worthy of 5-stars. Thanks for the recommendation and we hope to see you again. All the best, Jarryd - Hotel Operations Manager.

4/10 Poor

Sam

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Beds are too hard and stiff. We all had bad backs. Rooms too warm - climate control didn’t resolve it. Room too small for a family of four. All in all quite disappointing but good location.
Stayed 1 night in Feb 2024
Response from HOM on 21 Feb 2024
Hi Sam, thanks for the rating. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Staff all great. Let down by firstly, the computer system. Slowest check-in we’ve ever experienced. And secondly hotel condition/layout. Staff had to advise customers when to attend breakfast to avoid over subscription and the bathroom door was broken in the room.
Stayed 2 nights in Feb 2024
Response from HOM on 15 Feb 2024
Matthew, thanks for taking the time to review our hotel! The team will be happy to see they made a good impression. Please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, room comfort
Good all rounder
Have stayed here previously as it's convenient for shopping in Liverpool One and also close to Albert Dock/Arena area. Spacious comfortable rooms. Parking available in underground car park for a few.
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Thanks for the 10/10 rating, Sian. It's lovely to see that our location was a highlight of your trip. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

6/10 Okay

Matthew

Stayed 2 nights in Feb 2024
Response from HOM on 14 Feb 2024
Matthew, thanks for the rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet location only stayed over for one night
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Wow, 5-stars! Thanks so much, Tracey. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great hotel for the money and great location for city centre. Staff really friendly especially Jamal we checked out at 530 am and he was very helpful
Stayed 1 night in Feb 2024
Response from HOM on 14 Feb 2024
Thanks for the 10/10 rating, John. We're proud to see the service you received was so memorable. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HOM on 9 Feb 2024
Thanks for the 10/10 rating, Richard. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

6/10 Okay

John

Disliked: Cleanliness, staff & service
One of the bath towels was filthy. The breakfast staff stood around talking when tables needed clearing when the place was very busy. The price of drinks at the bar was extortionate. Have used this hotel on quite a few occasions but I doubt if I'll go back. Finally took about 20 mins to check in when there was only one person in front of me and was asked for payment when I had already paid on booking
Stayed 2 nights in Feb 2024
Response from HOM on 9 Feb 2024
John, thanks for your comments. Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay with granddaughter. Great location and easy parking. Parking expensive at £20 a day.
Stayed 1 night in Feb 2024
Response from HOM on 9 Feb 2024
Wow, 5-stars! Thanks so much, Christopher. It's good to know that our location was handy for your trip. Thanks for the feedback and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Middle of everything.
Stayed 5 nights in Jan 2024
Response from HOM on 6 Feb 2024
Thanks for the 10/10 rating, Gerald. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Always great ..
Stayed 3 nights in Jan 2024
Response from HOM on 1 Feb 2024
Wow, 5-stars! Thanks so much, Nikki. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect location, enjoyed our stay here, family room could of been bigger would stay again.
Stayed 2 nights in Jan 2024
Response from HOM on 31 Jan 2024
Hi Kelly, thanks for the amazing rating. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

ERCAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from HOM on 31 Jan 2024
Thanks for the 10/10 rating, ERCAN. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

2/10 Terrible

Ellie

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from HOM on 29 Jan 2024
Hi Ellie, please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

6/10 Okay

Sandra

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the usual Hilton standard
Good location but not up to the usual Hilton standards. Male toilets on the mezzanine level were disgusting according to other half. Towel marked with what I hope was fake tan smears, couch/bed in room marked. Conditioner in bathroom looked like some in it but it was all clogged up and couldn’t get any out.
Couch/bed
Towel
Toiletries
Clogged conditioner
Stayed 1 night in Jan 2024
Response from HOM on 29 Jan 2024
Hi Sandra, thanks for the feedback. Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Iain

Stayed 2 nights in Jan 2024
Response from HOM on 25 Jan 2024
Thanks for the perfect rating, Iain. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time in Liverpool such an amazing city The hotel was clean the staff were excellent very polite and friendly we had one issue with our room with the window but it was dealt with very quickly and we were moved room without any problems
Stayed 3 nights in Jan 2024
Response from HOM on 23 Jan 2024
Thanks for the 10/10 rating, Lynn. We're happy to know you had a lovely stay at our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
The position of the hotel regarding sightseeing availability on foot and the main shopping centre
Stayed 2 nights in Jan 2024
Response from HOM on 23 Jan 2024
Wow, 5-stars! Thanks so much, Bernard. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HOM on 23 Jan 2024
Hi Tracy, thanks for the amazing rating. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for an overnight stay.
Clean room. On site parking available but expensive. Had high expectations given the price but the reality was the hotel was comparable to a Premier Inn. Nothing wrong with Premier Inn at all but you expect a hotel that’s part of the Hilton group to offer a little more.
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Robert, thanks for taking the time to leave a review. We highly appreciate the feedback and hope to welcome you back again. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 23 Jan 2024
Thanks for the 10/10 rating, Steven. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Hi John, thanks for the amazing rating. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

6/10 Okay

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Slow check in due to issues with the computer system. Room was lovely & clean. Unfortunately breakfast was a bit of a let down, over crowded (maybe extend breakfast hours rather than trying to get everyone in before 10?). Coffee undrinkable, squash instead of fruit juice not sure why? Generally disappointing.
Stayed 1 night in Jan 2024
Response from HOM on 15 Jan 2024
Jason, thanks for your feedback. Thank you for letting us know about the breakfast. Your feedback helps us do better. Please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excellent

Lyn

Stayed 2 nights in Jan 2024
Response from HOM on 1 Feb 2024
Wow, 5-stars! Thanks so much, Lyn. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.