Awesome hotel , great staff very friendly. One problem if you american can be a little hard trying to to have conversations if you don't know Spanish. Most of the staff knows little Spanish but others not so much, I understand were in their country but also wish it was easier to have more staff speak better English especially front desk. They tried though all of them which I appreciate! Loved the hotel and the pools were amazing we loved the infinity pool and was great right by the ocean. Would come back again for sure, would learn more Spanish though !
We had a great time again after our last stay about 10 years ago. Nice and small enough to always find a place by the pool or on the beach. Also like the fact that they offered just breakfast and unlimited drink inclusive. We like to try the other restaurants in town so it worked out great. It was full the first couple of days and we had garden view (mountains) room but as soon as ocean side room opened they moved us with no additional charge. We opened window just enough to hear the sound of the surf all night. Beautiful stay and great staff at hotel.
This has our 3rd trip back to Ixtapa and staying at the Park Royal. The Staff, the hotel, the pools, the beach, everything is very nice, over-maintained (extremely clean and fresh), and would and have recommended to everyone. Ixtapa is a very SAFE area to explore. At No Time have we felt in any danger. We have been over to Z-waat several times as well, and same feeling (during the day, have never been there past dark).
During my stay, this resort hotel was used to house 350 members of the Federal Police. I spent 8 days surrounded by police in full uniforms packing 12 gauge shotguns and fully automatic rifles. Depending on which hotel staff person I talked with...they were there for either 1 month, or 3. As the members of the police force were not permitted to use the pool or waterpark while on assignment, the hotel shut down the waterpark and poolside bar. The restaurant shut down normal service and provided only a bare-bones buffet tailored to the police force.
In addition to that...the room was dirty, all but 1 electrical outlet was busted, the airconditional was grossly inadequate. All in all...terrible.