Stewartfield Way, East Kilbride, Glasgow, Scotland
Reviews
8.2
Very good
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If you stay at this hotel check to see if any coaches are parked near your room. At 6.45am on a Saturday morning the coach driver ran the coach for 30 minutes outside our room banging the doors. There is am overspill carpark for coaches that we didn't know until we said at checkout.
The only problems we had were the room that was for three, wasn't set up for 3, but once we called they brought up the additional linens. The other issue was we waited about an hour for our dinner. There were 5 of us, so I could understand some wait time, but that seemed a bit much!
Maureen
Stayed 3 nights in Mar 2024
Response from Tegan on 4 Apr 2024
Thank you for your feedback! I will pass your feedback on to the relevant departments. If I can help with anything else please get in touch.
First of all room phone was not working n less options for vegan n vegetarian in breakfast.fruits were limited n everything was limited.jys had toast n fruits which didn't had good choice.Bed was uncomfortable n had single beds put together for couple.we had booked double bed n got single beds.
Bhavik
Stayed 3 nights in Mar 2024
Response from Tegan on 4 Apr 2024
I do apologize your stay was not to our usual standard. I have passed your comments to the relevant departments and if there is anything we can do to rectify this, please get in touch.
I was only looking for a nice hotel with a pool and gym both of which I used and really enjoyed. The food was great and the staff were very helpful and attentive to all your needs. Would definitely use again and will recommend it to friends and family thanks for a great few days
Fantastic staff, stayed for 3 nights with our dog and my wife and son. Great sized room with fridge. Had a new bathroom but shower screen was missing bottom water seal as did the separate shower cubicle. Lovely pool (shame changing rooms out of order). Breakfast was lovely and again nothing too much trouble, defo stay again
Lovely hotel, really nice decor downstairs. We stayed in a junior suite, unfortunately between our room and the suite next door there is an door so you can hear every single thing from next door. And we were unlucky enough to have a very noisy family late at night and early in the morning. I would return however wouldn’t waste my money with the suite.
Great for price. Gym included. Stayed at much worse hotels for much more money.
Dan
Stayed 1 night in Dec 2023
Response from Reception Manager on 18 Jan 2024
Thank you for taking the time to leave us a review. We hope to welcome you back again soon.
10/10 Excellent
Paul
18 Dec 2023
Paul
Stayed 1 night in Dec 2023
Response from Reception Manager on 18 Jan 2024
Thank you for taking the time to leave us a review. We hope to welcome you back again soon.
2/10 Terrible
Laura
17 Dec 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing
Room fairly clean but not comfortable at all. Horrendous squeaking floorboards-in bedroom (ground floor) but even worse hearing every move on floor above! Ordered room service for a snack as planned to chill out. See picture below-would recommend to avoid the Asian Tapas-nothing like the picture displayed on menu. Contacted reception who advised they would amend the error-on 2nd attempt food inedible, awful. Hadn’t included breakfast on our stay so went to the bar for Starbucks coffees in the morning-staff very cold and unwelcoming as if a problem to make the coffee. Not a chilled out overnight at all. Very, very disappointing.
Laura
Stayed 1 night in Dec 2023
8/10 Good
Tom
16 Dec 2023
Short stay to new life
Clean, comfortable room with plenty of fresh clean towels available. Could do with a little more selection when it comes to tea,coffee and complimentary biscuits though.
thank you for leaving us a review. We hope to welcome you again soon.
2/10 Terrible
Melissa
Travelled with family
10 Dec 2023
Liked: Staff & service
Disliked: Room comfort
Melissa
Stayed 1 night in Dec 2023
Response from Reception Manager on 14 Dec 2023
Thank you for taking the time to leave us a review. Your experience is below our standard and I sincerely apologize for failing to meet your expectations. If you wish to comment further please do not hesitate to contact us.
Perfect pkace to stay when i come up to Glasgow. Lovely pool which is perfect for me and the kids and rooms all seem nice and cosy. Great breakfast so a lovely start to the day too! Will be up next year!
REECE
Stayed 2 nights in Nov 2023
Response from Sean on 4 Dec 2023
Thank you for your feedback. We hope you stay again soon.
Terrible stay!! Do not go here.
First we arrived and told pool last entry is at 8. We dress up and go pool , we get turned away as pool was already closed.
We pay extra for room service. We get the dinner at evening but in the morning the sheet for ordering breakfast wasn’t available. We rang the restaurant and was told they can’t do it as they are short staffed.
At 12:30 we get a call being told to leave the room, we had to remind them we paid for late check out.
1pm we get a knock on the door from the cleaners asking us to clean. I tell them we are leaving in a hour.
1:30 pm same thing happens with the cleaner.
Oh AC doesn’t work! Room is stuffy.
And after all this the dinner, bed and breakfast we get told doesn’t include drinks and we had to pay this on our final bill!
Charles
Stayed 1 night in Nov 2023
Response from Reception Manager on 20 Nov 2023
Good Afternoon, Thank you for taking the time to leave us a review. Your experience is below our standard and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the team so that we can ensure this was an isolated experience and won't happen again in the future. I hope you choose to stay with us again if your travels bring you back to the area.
I booked the Premium room with King Size bed and Sofa bed, the room was absolutely huge and so clean. They even left us some fizzy juice and crisps! I love the fact that the pool and spa facilities are included in the hotel to use as you please, and the restaurant for both breakfast buffet and dinner was lovely. Only thing was the bar was a bit expensive for drinks, £16 for a double pink gin and a pint of corona.
Megan
Stayed 1 night in Nov 2023
Response from Reception Manager on 16 Nov 2023
Thank you for taking the time to leave us a review. We hope to welcome you again soon.
I have stayed at a few holiday inns and this was by far the best. My only complaint is one day i decided to have breakfast and was charged £16! Thought that was very steep considering it was not that great
Staff were really friendly and couldn’t do enough for us, we were travelling with our young children and were fab with them, the breakfast was great, lots of choice, would definitely stay again
Vicky
Stayed 3 nights in Oct 2023
Response from Oluwaseun on 28 Oct 2023
We appreciate your feedback. We hope to see you again soon.
room was clean warm but window / outside door would not close so room was was moved to next door room. All fine in working condition. More usb or electric sockets would have been useful