Exterior

Reviews of Hotel Hofgarten

4 out of 5
Hotel Hofgarten
Stadthofstrasse 14, Lucerne, LU

Reviews

8.8

Excellent

Rating 10 - Excellent. 253 out of 509 reviews" "
Rating 8 - Good. 208 out of 509 reviews" "
Rating 6 - Okay. 31 out of 509 reviews" "
Rating 4 - Poor. 12 out of 509 reviews" "
Rating 2 - Terrible. 5 out of 509 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

David, EAST KEW

Stayed 3 nights in Sep 2022

2/10 Terrible

Rahul

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Bad experience
Worst place ever ! Our flight was delayed we reached 11 pm in night it was raining the front door towards reception was locked. We were standing outside the property with my family of three with 13 year old kid there was a door bell the lady did not let us in. I have to call Hotels.com and agent Was on phone with me for one and half our to convince her that booking is correct and finally she was satisfied . She tried to let us (buzz in) apparently they don’t have full time staff in and door security didn't work and we have to wait for another 1 hour for someone to come and help. Finally someone came and helped. He was nice Verdict. First trip to Swiss Luzerne paid lot of money for below average room overall super bad experience
Stayed 1 night in Jun 2022

10/10 Excellent

Iman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Christa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Esther

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice personal! Nice ambiance. Great breakfast!
Stayed 1 night in Oct 2020

10/10 Excellent

Frederick, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Great, caring people run this hotel. It was a pleasure to stay here. Location for site seeing was fabulous
Stayed 1 night in Feb 2020

8/10 Good

rerngchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Maia

Stayed 2 nights in Oct 2019

8/10 Good

Happy, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at reception desk was super nice, works hard at making customers feel home at breakfast
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room - great view and delicious breakfast included. Be sure to have dinner in their restaurant - amazing food!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous break at a fabulous hotel
Stayed four nights at the Hofgarten. Lovely hotel, really well located. Everyone we met there was friendly and helpful and knowledgeable about the area. Breakfast buffet was good, made even better by the freshly made coffee. Lucerne is a great place for a holiday and I wouldn’t hesitate to recommend this hotel
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast (included), great location, staff very pleasant and helpful. Room could have used air conditioning.
Stayed 2 nights in Aug 2019

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Beverley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Swiss adventure
For the price paid we couldn’t fault this hotel, great sized room, comfy beds, nice and clean, there was also a fan in the room which came in handy! Great choice for breakfast, which was included in the price. All the staff were polite and helpful, we had free water everyday, use of umbrellas and reception staff helped with booking tickets and making restaurant reservations, nothing was too much trouble, good location, could not fault it, we had a great stay and would come again
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. Very friendly staff. Breakfast in the garden was very pleasant.
Stayed 2 nights in Jul 2019

8/10 Good

Dermot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city hotel by the lake
Lovely hotel, close to lake and city centre. No air conditioning can make for warm nights. Staff were very friendly and helpful. Restaurant food was also very good, if a little expensive. I would stay again.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved garden restaurant
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was spotlessly clean. What I love most are the very accommodating and cheerful people at the reception during check-in. Happy that I have chosen this hotel, will surely come back!
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice, older building, great location, but definitely very noisy if you get a room towards the busy road.
Stayed 1 night in Jan 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Evon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel!
The hotel location was great, room was clean, breakfast was good and staff could not have been more friendly or helpful. I had to catch an early morning train when I left so they packed me a lunch to go. I had a wonderful stay at Hotel Hofgarten and would highly recommend to anyone visiting Lucerne!
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. The restaurant was excellent. Great location. Very comfortable bed and room.
Stayed 3 nights in Sep 2018

10/10 Excellent

Todd, Washington state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel adjacent to the old city center. Friendly staff with terrific food at breakfast and other meals.
Stayed 4 nights in Aug 2018

10/10 Excellent

Wai Yip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

john, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Maybe just our room
For: location; lovely staff; good breakfast Against: no air con; bathroom overlooked so had to close curtains everytine used; close by church bell tolled through night; scaffolding adjacent to back/front windows from building work adjoining property. Refuse room 218!
Stayed 2 nights in Jun 2018

10/10 Excellent

Jimmy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, staff and hotel! The breakfast was included and based on prices in Switzerland that made it a great deal!!
Stayed 2 nights in Jun 2018

10/10 Excellent

Lynn, Tucson Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the end of a long vacation we were surprised and grateful for our room at the Hotel Hofgarten. It was beautifully decorated and comfortable. It allowed us to really relax before we went on the last part of our journey.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel is in great and very convenient location, great dinner options with reasonable price, breakfast is ok, room was very spacious with small bathroom with shower option only, parking easy because staff did everything for you. We had great time in the great hotel. We will recommend this hotel to all.
Stayed 3 nights in May 2018

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great, staff was excellent, complimentary breakfast was really good and it is only a block or 2 from lake
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed, comfortable room. Cheerful, helpful informative staff. Excellent breakfast. Great central location with only 10 min walk to railway station and boat pier.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Great location--walk to everything. Rooms ok, comfortable bed, bathroom good, a rug/carpeting on the floor would make the rooms much more comfortable and attractive. The restaurant is fantastic--nice setting, excellent food at relatively modest prices considering its Luzerne--very good breakfast included but lunch and dinner were special and maybe the best, most attentive yet discrete service we have ever experienced. The staff could not be nicer at both the hotel and the restaurant. Loved our two nights spent here.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

6/10 Okay

claudia, santiago

Disliked: Cleanliness, property conditions & facilities, room comfort
Should be 3 stars
Nice location and breakFast. Near the old town, walking distance. The Room was smelly, Bed and pillows not very comfortable. Friendly staff. It is over rated
Stayed 1 night in Sep 2017

8/10 Good

Man Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall a nice place
It was in a good location right near the center of the old city. The room was small and makeshift and very hot even though it was in the 60's outside. I guess AC doesn't exist in Switzerland so I open the windows to cool the room off and no flies or mosquitoes! It was also immaculately clean in the best Swiss tradition.Breakfast was excellent by European standards and worth the extra price. Hotels.com saved me about $50 a night over their best price or about 30%. Parking in an extra $30/night.
Stayed 1 night in Aug 2017

10/10 Excellent

Alex, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, central hotel.
A short walk over the bridge from the train station. Great location, close to many sights and museums. Close to the lake shore; an excellent spot for a picnic. Incredible, friendly and helpful staff! Beautiful, well appointed room and stunning bathroom.
Stayed 3 nights in Jul 2017

8/10 Good

Tom, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucern Switzerland
Great location. Near the Lion. Several restaurants and beer gardens in walking distance.
Stayed 3 nights in Jul 2017

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location
The hotel was great but there was major construction occurring next door which deterred from the experience. Nice rooms and good breakfast. Close to everything.
Stayed 2 nights in Jul 2017

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Hotel Hofgarten
Friendly staff. Clean, comfortable, well-run hotel.
Stayed 2 nights in Jun 2017

10/10 Excellent

Mev J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel and perfect location
We had a great stay and will definitely reommend the hotel. We hope to go back one day.
Stayed 2 nights in Jun 2017

8/10 Good

Al, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with great restaurant.
A 3 minute walk to lake waterfront and 5 minute walk to Altstadt. Room was spacious. It is an old historic building that has been remodelled inside. The restaurant was excellent and well worth going to.
Stayed 1 night in Jun 2017

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Charming well located hotel but no A/C
Hofgarten is a charming and very well-located hotel with a staff that is very friendly and helpful. Breakfast is tasty. However, the hotel does not have air conditioning and this makes it very uncomfortable during the summer months (when we visited).
Stayed 2 nights in Jun 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the center of Lucerne, this hotel was a delightful Swiss hotel with excellent service.
Stayed 2 nights in May 2017

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great location: staff excellent: facilities all good: excellent breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Excellent hotel. Extremely attentive staff. Tasty breakfast, very nice room. Liked the comforter! The building is from the 17th century, but modern inside. Close to the lake and the train station. Enjoyed everything about my stay. Would stay there again in a heartbeat, and would highly recommend it.