Front of property - evening/night

Reviews of Galaxy Hotel

4 out of 5
Galaxy Hotel
ul. Gesia 22a, Kraków, Lesser Poland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 554 out of 1003 reviews" "
Rating 8 - Good. 370 out of 1003 reviews" "
Rating 6 - Okay. 53 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Stayed 5 nights in Feb 2024

10/10 Excellent

Mariusz Janusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, close to the market where you can eat, go to the cinema or do some shopping, literally 3 minutes on foot.. It's about 25 minutes on foot to the center and the market square, but you can see a lot along the way.. It's good that it's not in the center. because it's quiet and people don't move around
Stayed 13 nights in Jan 2024

8/10 Good

Justyna

Business traveller
Liked: Cleanliness, staff & service
good for the price
Stayed 2 nights in Nov 2023

10/10 Excellent

Tom

Stayed 4 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Sep 2023

4/10 Poor

Dylan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was very rude and uncouth at the reception desk. Especially the female staff. I tried to leave a list of sites for Schindlers list and the night staff wanted it and the next morning the woman at the front desk gave me soo much lip about it I could not believe it! First she said I may need it and I'm like, duhh I created it for you, then she says they didnt tell her about it and I'm like oh my god woman just give to to the people that are there at night so you all can explain to tourist where certain interesting Schindler's list sites are. The customer service in Poland is the worse! I could not believe how rude the females were at the front desk. All they wanted to do was say "no" or we "we don't know" or "we don't have". This hotel needs to seriously train the staff on how to communicate properly and provide customer service at the highest level!
Stayed 5 nights in Jun 2023

8/10 Good

Caleb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff where very helpful and kind.
Stayed 1 night in Jun 2023

10/10 Excellent

Antony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was just off of the central historic area, on the river, and on the corner of the Jewish Quarter - full of great restaurants. The location was good with plenty of sites to visit around it. The hotel was clean and quiet. The staff were friendly and the stay was enjoyable. The spa was relaxing and the breakfast was un-hurried with plenty of choice.
Stayed 4 nights in May 2023

10/10 Excellent

Kirsty

Stayed 10 nights in Dec 2022

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, clean, uncrowded, tasty food. Everything about our stay was very pleasant. I would certainly recommend and would be happy to stay again if ever in Krakow in the future.
Stayed 3 nights in Apr 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotelbwas world class. The reception staff were incredibly helpful and everything about the hotel was perfect. The bar area, swimming pool, breakfast area were so nice. The room was great with an excellent comfortable bed. Looking forward to returning.
Stayed 2 nights in Mar 2023

8/10 Good

Cezary

Business traveller
Liked: Cleanliness, room comfort
Może być, ale ...
Kilka lat temu miałem wrażenie, że hotel jest świetny; aktualnie już nie jest, check-in /check-out w recepcji to droga przez mękę i strata 30 minut, miła obsługa jest marnym pocieszeniem. Nieczynne jaccuzi odgrodzone taśmą, wygląda jak na budowie, zero estetyki.
Stayed 1 night in Oct 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Hotel beautiful, staff spoke good English and very helpful. You need to download Uber to get around. Spa suite awesome shame jacuzzi broken. Restaurant has limited choice for allergies which is awfully disappointing.
Stayed 2 nights in Oct 2022

4/10 Poor

Denise

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed the gluten free options on the menu the wheel chair access for my father. It was very disappointing that only 1 channel on the tv (CNN) was in English; then thevlast 4 days of my visit, CNN was no longer available. There was no option for netflix, amazon prime etc.. I spoke to the ladies at the front desk about this, and they said that there isn't anyhing that they can do about it.
Stayed 10 nights in Oct 2022

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Oct 2022

2/10 Terrible

Karen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
This was a family trip with my 6 year old son and elderly mother. The staff were ok at check in however later on our arrival day the staff were absolutely unprofessional, treated us like they didn’t think we should have been guests. I had asked for some milk for my son (a cup/glass) and was given various responses and finally that it was not included in the amenities. However, if that was the case, why would they put coffee/tea in the room with a kettle? On day 2, we left for our tour early morning and on return after a long day, the room was attended by housekeeping as they changed the floor towel in bathroom however did not tidy up the room or provided some new towels. I took a picture and showed to the receptionist staff and they had to get someone to go and tidy up the room. Generally, it’s not a place I’d recommend to anyone! The staff were rude and discriminated against me and my family. They should put on their website “white European/white Other” only! Absolutely horrible accommodation and I was truly disappointed!
Stayed 2 nights in Oct 2022

10/10 Excellent

Annalee, glendale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Good staff and clean room
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in one of the Suites which was extremely well laid out and had everything we could want - with a lovely view of the river. The pool and leisure facilities were great - just right for relaxing before going out for dinner. The hotel has such a wide variety of places to eat within a 30 minute walk, and great transport links nearby. Would highly recommend the Galaxy, and will definitely stay again if in Krakow.
Stayed 6 nights in Aug 2022
Response from Revenue manager on 2 Sept 2022
Dear Guest,Thank you for the feedback!

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and it is a lovely, friendly hotel. Location is good, although it’s about a 30 minute walk into the town, the hotel will phone a taxi for you which is between 25 and 40 zloty. The hotel breakfast is excellent and would recommend it. Would stay here again.
Stayed 4 nights in Aug 2022
Response from Revenue manager on 22 Aug 2022
Dear Guest,Thank you for the feedback

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2022
Response from Revenue Manager on 24 Jun 2022
Dear Guest, Thank you for the feedback

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Father and sons trip
We had a great time at Galaxy Hotel and in Krakow, staff very friendly and breakfast was good value, also in a great location for old town and other attractions, when I come back to Krakow I will stay here again, a good time was had by everyone. The spa and pool was a great way to relax after a hard day’s sightseeing, great .
Stayed 4 nights in May 2022
Response from Revenue manager on 24 Jun 2022
Dear Guest, Thank you for the feedback

10/10 Excellent

Andriy

Stayed 5 nights in Mar 2022
Response from Revenue Manager on 11 Apr 2022
Dear Guest, Thank you for your feedback

10/10 Excellent

MORGAN

Stayed 4 nights in Mar 2022
Response from Revenue manager on 24 Mar 2022
Dear Guest, Thank you for your feedback.

8/10 Good

Pamela Christine, WORCESTER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool and jacuzzi was lovely. The staff were mainly helpful and friendly. Some of the breakfast was good, but occasionally ran out of bacon, and there were no grilled tomatoes which I would have preferred to cold. The room was extremely hot when I arrived, till I managed to work put how to turn the temperature down. The fact there was a plastic mattress cover didn’t help, I had little sleep the first night due to sweating and rustling. There was a note in the room saying you had to request for the room to be cleaned, due to Covid. I asked for my bins to be emptied after 4 days, then strangely they cleaned it anyway the day before I left. Why they can’t clean regularly when you’re not in contact the the cleaners but are in contact with bar staff who occasionally wore their masks under their noses.. ? In general a nice hotel, and quiet at night.
Stayed 6 nights in Nov 2021
Response from Revenue manager on 17 Nov 2021
Dear Guest, Thank you for your feedback.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Lovely hotel and not sure if I got a special deal but price was amazing. Central enough to town for access but not too close for crowds at weekend. Staff friendly and helpful. Hotel room was emaculate. My partner is Polish and will be using that hotel when I come to visit her. Thank you.
Stayed 1 night in Nov 2021
Response from Revenue Manager on 8 Nov 2021
Dear Guest, Thank you for your feedback.

10/10 Excellent

RODERICK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel great location very friendly staff
Stayed 4 nights in Sep 2021
Response from revenue manager on 13 Sept 2021
Dear Guest, Thnak you for your feedback!

6/10 Okay

sigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I expected more from this hogh rated hotel
Stayed 1 night in Jun 2021
Response from Revenue Manager on 1 Jul 2021
Dear Sirs, Thank you for your feedback.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Revenue Manager on 29 Jun 2021
Dear Guest, Thank you for your feedback!

2/10 Terrible

Shafagh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever choose this Hotel is awful
Room smells of vomit, Breakfast was awful, and very very bad quality and wasn’t buffet. you have to stay in queue look like refugee camp than you have to say it to servant to choose what you want. Is not 4 stars that should be 2 stars not mor
Breakfast fast queues you have to wait around 20min
Stayed 3 nights in Sep 2020
Response from Revenue Manager on 29 Sept 2020
Dear Guest, We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Aneta Zarębska on 21 Mar 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facilities. Walls and doors were very thin so it was noisy and difficult to sleep.
Stayed 3 nights in Feb 2020
Response from Michał Kociarz on 8 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Great location, great breakfast. Spa area to busy to use
Stayed 4 nights in Feb 2020
Response from Michał Kociarz on 3 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from Michał Kociarz on 1 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

COREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great value for money!
Really nice place and very reasonable price, I was kinda shocked at how good the breakfast was as well, I never expect too much from a hotel but I really enjoyed the breakfast here!
Stayed 3 nights in Feb 2020
Response from Michał Kociarz on 1 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Swimpool and spa are the best!
Stayed 3 nights in Oct 2019
Response from Michał Kociarz on 1 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was huge and the bathroom was lovely, there was lovely music which plaued when you used thw bathroom. There was plenty of hot water and room service was fantastic. Easy access to the centre of krakow. The swimming pool and hot tub was also lovely. We really enjoyed our stay here.
Stayed 2 nights in Nov 2018
Response from Michał Kociarz on 1 Mar 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The number of people staying at the hotel far exceeded the coping level of the facilities eg restaurant for breakfast & the spa facilities
Stayed 3 nights in Feb 2020
Response from Michał Kociarz on 1 Mar 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay, a 20 min walk to the old town or a £3 taxi ride, made it an ideal location, with a pool as well.
Stayed 3 nights in Feb 2020
Response from Michał Kociarz on 1 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sharon, United Kingdom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious, modern, very clean and very comfortable. The pool and spa areas were lovely and a real bonus for our visit to krakow, and great to help relax after lots of walking. Even though we were a bit of a walk from the old town, we used taxis which were extremely cheap to transport us. Breakfast was plentiful and a wide range of choice, and the dinner menu was absolutely amazing. I would highly recommend guests to enjoy the amazing food, especially the polish five course menu. The staff were all very helpful and I would highly recommend this hotel.
Stayed 5 nights in Feb 2020
Response from Michał Kociarz on 19 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have loved to have been able to use the the many facilities in the galaxy hotel but time we were seeing all the great sights in Kraków the hotel staff were professional and courteous helpful and always a smile and good morning
Stayed 4 nights in Feb 2020
Response from Michał Kociarz on 18 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2020
Response from Michał Kociarz on 18 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Michał Kociarz on 13 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hanoch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Michał Kociarz on 6 Feb 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Aleksandar

Business traveller
Disliked: Staff & service
My review
So this hotel doesnt worth that money for sure. Its very expensive what they really could offer. You can find much more better in Krakow even for 20e less. Breakfast was just good, nothing special. The room was clean, but just average conditions. The spa half of things didnt work. I travel every day and this hotel could get just 4 of 10 by me. I would never come again.
Stayed 2 nights in Jan 2020
Response from Michał Kociarz on 5 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jenine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Michał Kociarz on 11 Jan 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Michał Kociarz on 11 Jan 2020
We will be appreciate for more information!

10/10 Excellent

dorthe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
everything was just spot on - great rooms- fabulous spa- brilliant , helpful staff
Stayed 3 nights in Jan 2020
Response from Aneta Zarębska on 9 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Michał Kociarz on 4 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families! They had a welcome pack for kids, pool toys, toddler toilet, alligator non slip pad for the tub, and even kid plates and utensils at breakfast. The breakfast buffet was the best we have seen in Europe, and the staff was friendly and helpful. Although it is not downtown, the cab was inexpensive and quick. Highly recommend the hotel!
Stayed 5 nights in Dec 2019
Response from Michał Kociarz on 4 Jan 2020
Thanks for staying with us. We appreciate your feedback!