Front of property - evening/night

Reviews of Days Inn & Suites by Wyndham Kansas City South

2.5 out of 5
Days Inn & Suites by Wyndham Kansas City South
8601 Hillcrest Rd, Kansas City, MO

Reviews

6.0
Rating 10 - Excellent. 178 out of 1003 reviews" "
Rating 8 - Good. 244 out of 1003 reviews" "
Rating 6 - Okay. 178 out of 1003 reviews" "
Rating 4 - Poor. 178 out of 1003 reviews" "
Rating 2 - Terrible. 225 out of 1003 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Liked: Staff & service
Great
Stayed 2 nights in Mar 2024
Response from Tammy on 23 Mar 2024
Thank you for the review, we hope to see you in the future

10/10 Excellent

Carmen

Stayed 1 night in Mar 2024
Response from Tammy on 19 Mar 2024
Thank you for the rating, Carmen we do appreciate it

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and fast
Stayed 1 night in Mar 2024
Response from Tammy on 19 Mar 2024
Thank you for the rating, Keith hope to see you again in the future

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024
Response from Tammy on 15 Mar 2024
Thank you for the rating, we do appreciate it

4/10 Poor

Kinsey

Disliked: Cleanliness, property conditions & facilities
Response from Tammy on 15 Mar 2024
Thank you for the rating, we do apologize that you were not happy

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Quiet and clean. Nice room.
Stayed 1 night in Feb 2024
Response from Tammy on 2 Mar 2024
Thank you for the review, we hope to see you again

10/10 Excellent

Miakesha

Liked: Cleanliness, staff & service, property conditions & facilities
Had a Nice Stay. Nice and quer. Thank you
Stayed 2 nights in Feb 2024
Response from Tammy on 2 Mar 2024
Thank you for the review, we hope to see you again

6/10 Okay

Ray

Travelled with partner
Strange property. It looked very clean and well kept. It was the clientele that left me baffled. Seems like they rent extended stay rooms and that there was a lot of illicit activity going on. Felt uncomfortable but not unsafe. Wouldn't stay here again because of that.
Stayed 1 night in Feb 2024
Response from Tammy on 20 Feb 2024
Thank you for the review, we do appreciate it

2/10 Terrible

Marilyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were none smoking signs all over, and the hotel smelled so bad like people smoke everywhere, it smelled so much that it gave me a headache. I got a room with 3 queen beds because it was 6 of us and there were only 4 big towels in the room, when I went to ask for 2 more the front receptionist was very rude.
Stayed 2 nights in Jan 2024
Response from Tammy on 20 Feb 2024
Thank you for the review, we do apologize you were not happy with your stay

2/10 Terrible

Jessica

Travelled with family
Disliked: Property conditions & facilities, room comfort
Awful
It smelled of pot; people slamming doors all night, drug deals going on. Will never stay there again.
Stayed 2 nights in Dec 2023
Response from Tammy on 10 Feb 2024
Thak you for the review, we hate to hear you think this of our property, we actually do work very closely with KCPD to have a safe property

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tammy on 10 Feb 2024
Thank you for the rating, we do appreciate it

6/10 Okay

Lisa

Stayed 1 night in Dec 2023
Response from Tammy on 10 Feb 2024
Thank you for the rating, we do appreciate it

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tammy on 10 Feb 2024
Thank you for the rating, we do appreciate it

10/10 Excellent

Tequila, Kansas city

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Dec 2023
Response from Tammy on 10 Feb 2024
Thank you for the rating, we do appreciate it

6/10 Okay

Jodi

Liked: Cleanliness, staff & service, room comfort
Definitely needs some fixing up. Lots of chips.
Stayed 2 nights in Dec 2023
Response from Tammy on 10 Feb 2024
Thank you for the review, we are working on upgrades. We do hope you will return in the future to witness them

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Stay
The hotel was definitely not as pictured. We had to go to Walgreens while we were there to buy air freshener, cleaning wipes and sanitary products for our 2 nights of stay. There was electric tape on the back of the remotes, electric tape on the lamps where the bulbs are inserted, trash bags covering some type of box on the wall and a stench of marijuana through the halls. Definitely not one of our nicest hotels we have been to.
Stayed 2 nights in Dec 2023

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Okay place to stay. Property is an older place. Didnt care for the breakfast at all..
Stayed 2 nights in Dec 2023

2/10 Terrible

Jacob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property smells of smoke both tobacco & marijuana. Showers had hair in them from previous guest. Stain on floor & couch. Not a very nice condition hotel for a Days Inn.
Stayed 1 night in Dec 2023
Response from Tammy on 11 Dec 2023
Thank you for the review, we do apologize you were not happy with your stay

10/10 Excellent

Cari

Stayed 1 night in Dec 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

6/10 Okay

Victoria

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Staff was nice.
Stayed 2 nights in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

2/10 Terrible

Alycia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I can’t even with the stale thick stench of marijuana in the hallway and the thick cigarette smoke stench in my non smoking room. I won’t even stay the night. My bath towels were stained, pillows stained. It’s honestly the worst hotel I’ve ever seen.
Stayed 1 night in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the review, we do apologize you were not happy with your stay

10/10 Excellent

Quintaveous

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is phenomenal
Stayed 7 nights in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

2/10 Terrible

Kurtis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beds were very uncomfortable. Came in at 11pm and back doors were propped open for anyone to access. Breakfast was not great. Would not recommend.
Stayed 1 night in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the review, we do apologize you were not happy with your stay

2/10 Terrible

nereida

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything in the room was old and dirty, the mattress had a cover to cover the poor condition it was in, a hole in the bathroom door, the bedspread had cigarette marks I do not recommend the hotel
Stayed 1 night in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the review, we do apologize you were not happy with your stay

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
The bed was comfortable & I stay here frequently and am always greeted warmly by the front desk staff.
Stayed 1 night in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

6/10 Okay

N. Shapri

Travelled with family and small children
Liked: Cleanliness, staff & service
The stay was OK for what we needed it for was just a day until we moved into our house. Nothing spectacular, but doable before the night.
Stayed 1 night in Aug 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

8/10 Good

Muntrelle

Stayed 2 nights in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

8/10 Good

paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always the best in all aspects!
Always good! A quiet, safe hotel, as always I highlight the service of the ladies at the front desk, excellence!
Stayed 2 nights in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

6/10 Okay

Rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the reveiw, we do appreciate it and hope to see you again in the future

10/10 Excellent

Helen

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and we’re more than willing to make our stay comfortable. They even babysat our precious dog Bentley when we were out and he was crying. Great experience!
Stayed 1 night in Nov 2023
Response from Tammy on 6 Nov 2023
Thank you for the review, we do appreciate it. Hope you had a safe trip and we hope to see you again in the future

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Tammy on 6 Nov 2023
Thank you for the rating

4/10 Poor

Yi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the review, we do apologize you were not happy with your stay

10/10 Excellent

AC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tammy on 6 Nov 2023
Thank you for the rating, we do appreciate it

2/10 Terrible

Akira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tammy on 11 Dec 2023
Thank you for the review, we do apologize you were not happy with your stay

4/10 Poor

Tasheeka

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bedding not clean.. hotel smelled of marijuana and cigarettes. Doors not secure and often left open (back entrance and side entrance to hotel)
Stayed 3 nights in Nov 2023
Response from Tammy on 6 Nov 2023
Thank you for letting us know, we do apologize you were not happy with your stay

4/10 Poor

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches in the room. Blood stain on the pillow. Bad smell. Founds pills on the floor. Spend a little more don't stay here
Stayed 1 night in Nov 2023
Response from Tammy on 6 Nov 2023
We do apologize you were not happy with your stay

2/10 Terrible

Trenaea

Stayed 1 night in Oct 2023
Response from Tammy on 11 Dec 2023
Thank you for the review, we do apologize you were not happy with your stay

4/10 Poor

Anissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tammy on 31 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Manda

Stayed 1 night in Oct 2023
Response from Tammy on 11 Dec 2023
Thank you for the review, we do apologize you were not happy with your stay

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
The refrigerator had mold in it and it smelt. There was no toiket paper andthe tube was dirty. If you want a cheap hotel for one night. I would recommend otherwise i wouldn't stay if you are staying more than.one night. Worth spending more at a different hotel
Stayed 2 nights in Oct 2023
Response from Tammy on 27 Oct 2023
Ms Horton, thank you for the review, but we are a little confused due to your reservation shows it was canceled

8/10 Good

Daimba

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Tammy on 31 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Curtis

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and helpful. Property was in disrepair. Entire building smelled like weed.
Stayed 1 night in Oct 2023
Response from Tammy on 25 Oct 2023
We do apologize you were not happy with your stay

2/10 Terrible

Donna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst properties I have stayed at in a long time and I travel a lot. I knew this wasn't a 5 star facility by price but I would not recommend you stay here. At check-in, the staff didn't tell me my room number I had to ask. She gave no details of when breakfast started or ended. She mumbled so I had to keep asking her to repeat herself. Our hall basically smelled like weed the whole time we were there even at 8:30 AM when we woke up. The halls and facility in general did not appear to be clean and it smelled musky when you weren't smelling weed burning. Our room was dirty and musky. The tub bar was broken leaving a hole in the tub. The pillows were awful. Pillows were hardly big enough for your head. The sink stopper was missing and there was a cigarette butt in the drain. When we were down for breakfast at 8:56 we were told rudely that we had 3 minutes as she was shutting down. Both of the coffee containers were empty. When I asked if there was more coffee, I was told again rudely no and she wasn't making any more. She said that the lady at the front desk would be responsible for making it. When I asked if she was making some the lady went to the front desk spoke to the woman working then came back and told me that she said she wasn't making any coffee either. The lady continued to break down removing the pastries, bagels, milk for cereal and turned the juice machines off as we were trying to make our plates. DON'T STAY HERE! It should be taken off Expedia.
Stayed 1 night in Oct 2023
Response from Tammy on 23 Oct 2023
Ms King, you are correct we do not say room numbers out loud for security reasons, the room numbers are always on the key envelope that is handed to the guest, after watching the video I did explain this to you when you asked. We do wish you would have let us know of any issues when you were here so we may have made your experience more pleasurable.

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not properly cleaned. There was hair all in the shower from previous guests. Bathroom had a smell AND we had to buy air freshner to get rid of the smell. WILL NOT STAY HERE AGAIN
Stayed 2 nights in Oct 2023
Response from Tammy on 23 Oct 2023
We do apologize you were not happy with your stay

8/10 Good

Cristobalina

Stayed 2 nights in Oct 2023
Response from Tammy on 21 Oct 2023
Thank you for the rating, we do appreciate it

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
By far one of the worst experiences I've had checking into a hotel. Arrived at hotel and received key to room on 2nd floor. Went up to room and key didn't work. Went back to lobby and receptionist fixed the key. Back up to 2nd floor, opened the room and it was clearly occupied. Back to lobby again and after seemed like forever finally got a key to new room (room numbers had been transposed so instead of 23 the room was supposed to be 32). Went to 3rd floor with new keys/new room, opened door and a guy was standing there as it was his room. Back to lobby again. Mind you it was busy and only one person working so after nearly an hour, I was finally able to get a room that no one was occupying. No discounts or anything offered to me or other guests for the inconvenience.
Stayed 1 night in Oct 2023
Response from Tammy on 21 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Check in was easy & friendly, professional staff whenever I spoke to them however, when I was sitting in the lobby waiting for my ride to pick me up (10/15/23) one of the cleaning staff in talking to the front desk employee said the “F” word 3 -4 times. I thought that very unprofessional & did not appreciate hearing it. Due to that, I check out a day early. Also, My room (#105) was clean but could smell cigarette smoke every time I went into the bathroom.
Stayed 4 nights in Oct 2023
Response from Tammy on 21 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Russ

Disliked: Cleanliness, property conditions & facilities
It just wasnt a nice facility
Stayed 2 nights in Oct 2023
Response from Tammy on 21 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Scott

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tammy on 21 Oct 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.