Customer service was second to none. This Hotel knows how to look after their guests and ensure that everything contributes towards an enjoyable stay. From the room to the driver, the customer service was outstanding and we will definately stay here again.
I had a great experience in this hotel with live music in the bar and friendly and helpful staff. The hotel in general was excellent and the only negative comment I have is the rooms are in need of updating.
Overall, the hotel is a great buy for the price. The staff, the room, the bed, cafe and everything else was really nice. It's a shame that i checked in at 11PM and had to run out in the morning the following day. Never got to explore the neighborhood, but the hotel info says that it's very close to shopping centers and all.
Stayed here with my wife and 22 month old kid for a few nights. Been here a few times before and overall the hotel seems to have improved over the years.
Having pay TV channels was a big plus over previous visits as indo TV is terrible. However I gave up on using the WiFi as it was too slow most of the time.
I'm glad we didn't choose a hotel further from the shopping malls as traffic has become so bad in Jakarta with the construction of the new MRT that short taxi trips are now extremely rare.
1) Friendly and helpful staff
2) Love the varieties of buffet breakfast
3) Readily money changer at the reception
4) Feel safe due to very tight security
5) Warm welcome by staffs
6) Room and toilet are always clean
The hotel was clean, and the service good. Very quiet. The breakfast buffet is good, but would not rate it excellent. A large variety of choices though. For those who have to check out early in morning, though, the choice of the takeaway breakfast is extremely limited, and unreasonable compared to other comparable hotels in the area.
I've called the hotel prior to arrival to arrange for airport transfer. When arrive to the hotel,during car checkup, the Check Point Officer call you by your name as if they recognize you. Same goes when they opened your car door. Everybody greet you with your name. After some security check up, they will escort you directly to your room without the hassle to go to the check in counter.
The room is magnificent. Slight drawback that they were facing construction site adjacent to the hotel.
Overall the room is really comfortable, spacious and with a lot of condiments.
Will definitely come back to the hotel.
Saifuddin from Kuala Lumpur
In downtown Jakarta, this hotel is three km (two miles) from the Jakarta Stock Exchange and the Sudirman business …More