Deluxe Queen Room - Interconnecting

Reviews of Xi Hotel

3.5 out of 5
Xi Hotel
7 Minden Avenue, Tsim Sha Tsui, Kowloon

Reviews

7.8

Good

Rating 10 - Excellent. 201 out of 836 reviews" "
Rating 8 - Good. 406 out of 836 reviews" "
Rating 6 - Okay. 147 out of 836 reviews" "
Rating 4 - Poor. 56 out of 836 reviews" "
Rating 2 - Terrible. 26 out of 836 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, took care of any question etc.
Stayed 1 night in Dec 2023

4/10 Poor

Ka Yu

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The lobby and the registration counter were unpleasant, staff are welcoming and nice though. The room was okay, I was expecting more because the picture of the room looks nicer and cleaner. The size of the room is comfortable, it would be much better if the lighting wasn’t too dark, it’s not bright enough even though all lights were turned on. Unfortunately, for the same price range I believe there are more options thus I won’t consider to stay there again.
Stayed 1 night in Nov 2023

6/10 Okay

Nancy

Liked: Staff & service, property conditions & facilities
The room
Stayed 5 nights in Nov 2023

2/10 Terrible

Christa

Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST Hotel Ever, Waste of money
WORST hotel i ever stayed, from the reception lobby, to the elevator, to the room itself, the ambiance, the smell of the room, the towel, the bedsheet and the bed and most of all the toilet is SO SO SO BAD they didnt even maintain the hotel yet they have paying customer. i chose TO LEAVE the next day and transfered to New World Millenium Hotel for us not to ruine the family trip and to still enjoy the vacation
Stayed 4 nights in Apr 2023

6/10 Okay

Lam Lai

Travelled with group
Disliked: Amenities, property conditions & facilities
Location is excellent
Stayed 1 night in Feb 2023

8/10 Good

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and comfort, well-located. But when check-in, I was waiting in the line,
Stayed 2 nights in Jan 2023

6/10 Okay

Rin

Travelled with partner
Liked: Staff & service, amenities
The location is very good. Tho the facilities are kinda old and there is a lot of improvement on cleanliness.
Stayed 1 night in Nov 2022

2/10 Terrible

Ka Ka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty beyond imagination. Incredibly bad service
I've traveled 52 countries, never have i seen a worse job at cleaning the hotel room. I'm fascinated at how much courage the hotel housekeeper has to declare the room cleaned. The room was moldy, falling apart and full of hair from the last occupant. A former occupant of the room had the humour to adhere not one but two phone screen protectors onto the mirror next to their oily hand prints. The housekeeper had the audacity to leave them around for my appreciation. All staff, except the housekeeper who obvious did not do their job, had exceptionally poor attitude. Can't believe the lobby staff pretended to not see guests.
Stayed 9 nights in Sep 2022

10/10 Excellent

Danela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Paul Lam - Hotel Manager on 19 Jun 2022
Dear Valued Guest, Thank you for choosing Xi Hotel as your preferred choice of stay during your recent stay and for taking the time to share your feedback. On behalf of the management, we were delighted to receive your comment. Your valuable words would be the key to drive us sustainable and success. We look forward to having the pleasure of serving you in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Staff are friendly. Maintenance in room needs to be improve, lots of defects especially in bathroom. Mattress is way too soft
Stayed 1 night in Mar 2021

6/10 Okay

Ho

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Front Desk on 11 Jun 2020
Thank you for choosing XI Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2020
Response from Front Desk on 11 Jun 2020
Thank you for choosing XI Hotel.

2/10 Terrible

Verified traveller

Disliked: Staff & service
I haven’t check-in in this hotel finally according the staff was so rude. Also the staff was suggest me to not living too. Please refund to me for this time
Stayed 1 night in Feb 2020
Response from Front Desk Officer on 19 Feb 2020
Dear Guest, Thank you very much for your feedback, hope will serve you again in the near future. Please kindly with your agency for the cancellation request.

8/10 Good

Valissa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I booked a double room with a child, in Hong Kong that doesn’t mean an extra bed, it means they are in with you - our daughter had to sleep on the floor.
Stayed 2 nights in Dec 2019
Response from Front Desk Officer on 19 Feb 2020
Thank you for choosing Xi Hotel.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Ka Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

LIsa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location yet the room is quiet. Quite spacious for the twin room. The bed is comfortable.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value For The Location
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were great the location was great the night life around the hotel was amazing .
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good, near to MTR
Stayed 4 nights in Oct 2019

10/10 Excellent

Bill, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay in this hotel on our visits to Hong Kong. It is ideally located and the staff is always ready to assist visitors.
Stayed 2 nights in Oct 2019

4/10 Poor

Charmaine

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
great location but smelly and moldy room
Location is great, reception and breakfast staff lovely. Room is in great need of repair with mould growing in the shower and toilet area and molded carpet into the bedrooms which stunk. This room is not hygienically safe and should be completely renovated. Air conditioner worked very well.
mold
mold
mold
stinking wet smelly carpet
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, lots of restaurant near by and close to MTR
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandy and Scotty were very helpful in assisting us with directions for excursions. We were very pleased with the location. Easily walkable to restaurants and transportation.
Stayed 3 nights in Sep 2019

10/10 Excellent

Rq, SG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is much spacious than any of the 3 star hotel like ibis. The room is very cosy and most importantly clean bathroom and nice bed. Lots of usb ports and power outlets.
Stayed 2 nights in Sep 2019

4/10 Poor

Charmaine

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy and a health hazard
Unfortunately this hotel is mould mildew and filthy Bed comfortable and reception staff lovely location good but rooms should be placed out of order for health reasons
Shower
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Front Desk on 30 Aug 2019
Thank you for choosing XI Hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Very modern and renovated. Close to subway. Bathroom has a leak somewhere. Two smoke detectors both wrapped in plastic.
Stayed 1 night in Aug 2019
Response from Front Desk on 30 Aug 2019
Thank you for choosing XI Hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and the best take care. The hotel near K11 department store and sightseeing place, if we have a chance, we will book this hotel again.
Stayed 2 nights in Aug 2019

8/10 Good

HIROYUKI

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019
Response from Front Desk on 6 Jul 2019
Thank you for choosing XI Hotel.

8/10 Good

Debra

Liked: Staff & service
Couldn’t fault the It, However hotel didn’t look as good as it did on the photos when booking
Stayed 3 nights in Jun 2019
Response from Front Desk on 6 Jul 2019
Thank you for choosing XI Hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility , convenient location and reasonable price
Stayed 2 nights in May 2019
Response from Front Desk on 21 Jun 2019
Thank you for choosing XI Hotel.

6/10 Okay

Neera

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel looks modern but the finishing is not well. Breakfast was disappoint. Should not include breakfast in booking.
Stayed 2 nights in May 2019
Response from Front Desk on 29 May 2019
Thank you for choosing Xi Hotel. We will address this directly to our management team

2/10 Terrible

Seung Hun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold grow
Room was terrible with smells like mold was growing somewhere. This hotel building is old and renovated recently but i think water leaks somewhere so l had unpleasant stay with terrible smell. Also found a very long women hair on the sofa
Stayed 2 nights in May 2019
Response from Front Desk on 19 May 2019
Thank you for choosing XI Hotel. We will inform our management team.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find not far away from MTR and all food shop nearby.But night time staffs at front desk a little bit tough.
Stayed 1 night in May 2019
Response from Front Desk on 19 May 2019
Thank you for choosing XI Hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Kowloon - walking distance to the Star ferries and the Tsim Sha Tsui metro station as well as lots of shops, restaurants and bars, Kowloon Park and Temple Street night market. The room was well-equipped with complimentary tea, coffee and bottled water plus a really useful mobile phone with free wifi to take out and about. I'd definitely stay here again next time I visit Hong Kong
Stayed 2 nights in Apr 2019
Response from Front Desk on 5 May 2019
Thank you for choosing XI Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Front Desk on 2 May 2019
Thank you for choosing XI Hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location good staff comfortable in finding food
Stayed 3 nights in Apr 2019
Response from Front Desk on 2 May 2019
Thank you for choosing Xi Hotel.

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel. Centrally located.
Mandy at the front desk was amazing and so happy!!
Stayed 5 nights in Mar 2019
Response from Front desk on 11 Apr 2019
Thank you for choosing XI Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019
Response from Front Desk on 11 Apr 2019
Thank you for choosing XI Hotel.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I chose this property mostly for its location because it is so close to everything. The beds are fabulous and the rooms are well equipped for travelers in a tight space. The floors really needed to be swept and mopped, but I only noticed because I have a crawling baby who picks up everything. Some people might not like the sound of the ventilator fan constantly going in the bathroom (despite the on/off switch by the door), but I liked the white noise to help block out the sound of the traffic at night (yes you can hear it even on the 16th floor).
Stayed 4 nights in Mar 2019
Response from Front Desk on 11 Apr 2019
Thank you for choosing XI Hotel.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No luggage racks, limited hanging space. Disappointing.
Stayed 7 nights in Mar 2019
Response from Front Desk on 19 Mar 2019
Thank you for choosing XI Hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and close to shops and restaurants. Staff are very friendly.
Stayed 4 nights in Mar 2019
Response from Front Desk on 19 Mar 2019
Thank you for choosing XI Hotel.

10/10 Excellent

EdK, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
good location, more inportant are cleanliness & helpful staff.
Stayed 3 nights in Feb 2019
Response from Front Desk on 19 Mar 2019
Thank you for choosing XI Hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was awesome! Very near the MTR, ichiran and many food places. Could also walk to east TST MTR which would lead you to One Peking or harbour city side. It was great value for money. The room is relatively spacious, although toilet was a little small. But I won't complain given the price I paid, and the great location. I think this is quite hard to come by in Hong Kong. I also liked that the room had many USB charging ports on the desk, great for charging multiple devices (using USB cables) at the same time. Areas for improvement - the room was very dark. Bed was a little hard for mine and my partner's liking. Cleanliness could've improved - saw a stain on one of my 2 pillows.
Stayed 2 nights in Feb 2019
Response from Front Desk on 11 Apr 2019
Thank you for choosing XI Hotel.

8/10 Good

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near to many malls and Ichiran ramen round the corner. Room is spacious and well-maintained. Only downside is the limited variety of food in the breakfast buffet. Still a pleasant stay overall!
Stayed 2 nights in Jan 2019
Response from Front Desk on 15 Feb 2019
Thank you for choosing Xi Hotel.