Indoor pool, seasonal outdoor pool, free pool cabanas, pool loungers
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Reviews of Radisson Blu Aqua Hotel Chicago

4.5 out of 5
Radisson Blu Aqua Hotel Chicago
221 N Columbus Dr, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 822 out of 1531 reviews" "
Rating 8 - Good. 291 out of 1531 reviews" "
Rating 6 - Okay. 204 out of 1531 reviews" "
Rating 4 - Poor. 113 out of 1531 reviews" "
Rating 2 - Terrible. 101 out of 1531 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the indoor pool, which was in top-notch condition. It's small, yes, but perfect for early morning or late night laps, and was never crowded.
Stayed 2 nights in Apr 2024
Response from Shelli L on 17 Apr 2024
Thank you for your feedback!

10/10 Excellent

JOSHUA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the Concierge took care of us with a nice upgrade, helping me and my wife enjoy our 10 year anniversary. They made our stay well worthit. Thank you staff at the.
Stayed 2 nights in Apr 2024
Response from thanks on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you again.

8/10 Good

Kassia

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight staff is amazing & very helpful
Stayed 3 nights in Apr 2024
Response from thanks on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you again.

10/10 Excellent

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ximena I. on 11 Apr 2024
Dear Carlee,Thank you very much for your rating regarding your recent stay at Radisson Blu Aqua Hotel, Chicago.We hope to see you again soon.Sincerely,Guest Services Team

2/10 Terrible

Brenda

Stayed 2 nights in Apr 2024
Response from apology on 9 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

damir

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall it was ok
Stayed 1 night in Apr 2024
Response from anonymus on 7 Apr 2024
Thank you for your review

10/10 Excellent

Kymberley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and amenities of hotel. May be a new favorite.
Stayed 2 nights in Apr 2024
Response from Donnie Singleton on 5 Apr 2024
Thank you for your feedback.

2/10 Terrible

Marco

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bad service
Stayed 1 night in Mar 2024
Response from anonymus on 1 Apr 2024
Thank you for your review and please accept our apologies for any inconveniences experienced

10/10 Excellent

Damen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shelli L on 2 Apr 2024
Thank you for your feedback!

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable service and staff seemed friendly with each other. Clean room and great view.
Stayed 2 nights in Mar 2024
Response from anonymus on 26 Mar 2024
Thank you for your review

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024
Response from thanks on 15 Apr 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you again.

4/10 Poor

Kyrell

Liked: Staff & service
Disliked: Property conditions & facilities
Shower head didn’t work, didn’t give me the room i booked either.
Stayed 2 nights in Mar 2024
Response from apology on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Radisson Blu Aqua Hotel, Chicago

6/10 Okay

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from thanks on 15 Apr 2024
Thank you for your feedback.

10/10 Excellent

Roderic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay!
Stayed 3 nights in Mar 2024
Response from Donnie Singleton on 25 Mar 2024
Thank you for your feedback.

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donnie Singleton on 25 Mar 2024
Thank you for your feedback.

10/10 Excellent

Junhua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from Donnie Singleton on 24 Mar 2024
Thank you for your feedback.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean reliable place to stay.
Stayed 1 night in Feb 2024
Response from anonymus on 22 Mar 2024
Thank you for your review

8/10 Good

Courtney

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
There were a lot good things to say about this hotel. The location was great, the valet was excellent, and the staff was very friendly. We felt extremely safe in this hotel and the amenities were terrific! Our room could have been cleaner. The floors had sticky spots in our room. The bathroom had lots of spots that had never been cleaned, which included our shower. That was honestly the only downside. I wish we would have been able to spend more time there.
Stayed 1 night in Mar 2024
Response from Donnie Singleton on 23 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

John

Great service
Stayed 2 nights in Mar 2024
Response from anonymus on 20 Mar 2024
Thank you for your review

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff, especially valet attendants.
Stayed 3 nights in Mar 2024
Response from thank you 2 on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect location, great value, room very comfortable.
Stayed 3 nights in Mar 2024
Response from compliment on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.We hope to see you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved The sparkling floors in rm 615.They were enchanting. I also liked Viviens pictures and the 12 O'clock check out.
Stayed 2 nights in Mar 2024
Response from thank you on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.We hope to see you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loves how clean this hotel was. Has a great pool and hot tub. Beautiful and elegantly decorated. Beds were perfect. We had a beautiful corner room with beautiful views. Even with it being 2 street sides. The room was quiet at night. We will definitely stay again. All of the staff was very helpful and pleasant.
Stayed 1 night in Mar 2024
Response from thank you on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.We hope to see you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

6/10 Okay

Shafina

Liked: Staff & service
I frequent this hotel often I feel it is falling off in regards to its “luxury” experience. My room floors were scuffed pretty badly, the tub was dirty with long pieces of hair in it that I had to clean, and upon booking I requested a higher floor just to arrive and be met with a lower floor room. Thanks to Donny he did get me a room on the 13th floor which I was still partially unsatisfied but I accepted since I did not want to ruin my birthday vibe. I love this hotel but do better! I come here and pay the hefty price to experience luxury at its finest nothing less thank you
Stayed 3 nights in Mar 2024
Response from apology on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

Katiria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. Definitely staying in again.
Stayed 1 night in Feb 2024
Response from anonymus on 17 Mar 2024
Thank you for your review

10/10 Excellent

Chawin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from anonymus on 7 Apr 2024
Thank you for your review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from anonymus on 7 Apr 2024
Thank you for your review

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were great. However, our tv wasn’t working and they weren’t able to be reset while we were there.
Stayed 1 night in Feb 2024
Response from apology on 9 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Radisson Blu Aqua Hotel, Chicago

8/10 Good

Patti

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not enough towels for two guests. Bathroom shower very slippery and unsafe. Staff was very pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from apology on 8 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Radisson Blu Aqua Hotel, Chicago

8/10 Good

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from anonymus on 28 Mar 2024
thank you for your review

10/10 Excellent

Chris

Just slept nothing big
Stayed 1 night in Feb 2024
Response from Matt on 6 Mar 2024
Dear Chris, Thank you for the 5 out of 5 review. We hope to host you again soon!

10/10 Excellent

Amy

Liked: Property conditions & facilities
Very adequate accommodations. Unfortunate that they only have mini fridges and no microwaves
Stayed 1 night in Mar 2024
Response from anonymus on 4 Mar 2024
Thank you for your review

10/10 Excellent

Moses

Stayed 1 night in Mar 2024
Response from Donnie Singleton on 25 Mar 2024
Thank you for your feedback.

4/10 Poor

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 1 night in Mar 2024
Response from apology on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for any difficulty with parking. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Amenities
There weren’t sufficient blankets. Very poor linen quality.
Stayed 1 night in Mar 2024
Response from apology on 4 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Radisson Blu ChicagoFront Desk

10/10 Excellent

Abdul Rahman

Liked: Cleanliness, staff & service, property conditions & facilities
Response from anonymus on 4 Mar 2024
Thank you for your review

8/10 Good

Sandra

Stayed 1 night in Mar 2024
Response from anonymus on 23 Mar 2024
Thank you for your review

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love it here
Stayed 2 nights in Feb 2024
Response from anonymus on 28 Feb 2024
Thank you so much for your review. Looking forward to see you soon again.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. Well equipped and great service.
Stayed 1 night in Feb 2024
Response from Vanessa R. on 23 Feb 2024
Hi Brian, Thank you for taking the time to fill out this survey. Your feedback is very important to us, and we love to hear about our guests experience during their stay. We would like to thank you for choosing Radisson as your destination here in Chicago and We hope to see you again in the near future. Have a good day!Radisson Blu.

6/10 Okay

Alex

Travelled with family
Liked: Staff & service, property conditions & facilities
I rather not to said anything, staff doesn’t deserve a bad review it’s hotels policies
Stayed 2 nights in Feb 2024
Response from anonymus on 23 Feb 2024
Thank you for your review

10/10 Excellent

Meanie

Stayed 1 night in Feb 2024
Response from anonymus on 21 Feb 2024
Thank you for your review.

4/10 Poor

Jaclyn

Travelled with family and small children
Liked: Cleanliness, staff & service
People were screaming for hours on our floor. Security was unable to control the group. Room service ran out of food and brought wrong order
Stayed 2 nights in Feb 2024
Response from apology on 20 Feb 2024
Ms. Jaclyn,Thank you for your review and please accept our sincere apologies for noise during quiet hours and the F&B order issue you experienced during your stay.Vanessa BryanAssistant Front Office Manager

10/10 Excellent

Monica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I would come back
Stayed 1 night in Feb 2024
Response from anonymus on 23 Feb 2024
Thank you for your review

10/10 Excellent

Leronica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024
Response from anonymus on 19 Feb 2024
Thank you for your review

6/10 Okay

Jalisa

Travelled with partner
Liked: Cleanliness
Property was nice overall. Room was ok. Didn’t get the view I booked and paid for . Ok stay. Location sucks parking so far away and the valet takes so long.
Stayed 2 nights in Feb 2024
Response from Vanessa R. on 18 Feb 2024
Hi Ms. McClennon, Thank you for your feedback about your recent stay. Our apologies for failing to give the room that you originally booked for. If you would like to provide further detail, please feel free to reach out to us at 312-565-5258 and ask for the manager on duty. We appreciate your honest feedback and will use it to fine-tune our services to minimize future instances like the ones you mentioned.

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from anonymus on 19 Feb 2024
Thank you for your review

2/10 Terrible

Aaron

$100 hold, no hot water, asked to downgrade from acccessible room that was booked
Stayed 1 night in Feb 2024
Response from anonymus on 19 Feb 2024
Thank you for your review and please accept our sincere apologies for any inconveniences experienced during your stay.

6/10 Okay

Utsav

Travelled with partner
Liked: Cleanliness, staff & service
The stay was good. I think they should have a good buffet though, sadly that's only on weekends.
Stayed 1 night in Feb 2024
Response from anonymus on 15 Feb 2024
Thank you for your review

10/10 Excellent

Chauncey Morrez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 1 night in Feb 2024
Response from anonymus on 15 Feb 2024
Thank you for your review

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from anonymus on 20 Mar 2024
Thank you for your review