"Unfortunately, our stay was very disappointing. The biggest issue was that the hotel did not provide the room type we had booked and paid for. We specifically selected and paid a premium for a particular room, only to be placed in a different accommodation upon arrival. This was frustrating and unacceptable.
The hotel also charges a mandatory destination fee that is advertised as including a $20 daily credit. In reality, the credit offers very little value because there are few worthwhile options available to use it on. It feels more like an extra charge disguised as a benefit.
The on-site coffee shop was another letdown. The coffee and food quality were mediocre at best, yet the prices were extremely high. Paying premium prices for subpar products only added to the disappointment.
Overall, the hotel seems more focused on collecting additional fees than delivering the experience guests are paying for. If you charge a destination fee, provide meaningful benefits. If guests pay for a specific room, honor the reservation.
Between not receiving the room we booked, the overpriced and underwhelming coffee shop, and the lack of value from the destination fee, this stay fell far short of expectations. We would not stay here again and would encourage other travelers to carefully review the fees and room guarantees before booking."
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