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"everything was was great"

"maybe teach staff to be nicer and speak clear so customers can understand"

"My 7 year old and I had a great time staying here. Great location, great pool, and greeat breakfast"

"Staff wasn’t always knowledgeable."

"Yes, parking was great "

"I ordered a room with a jet tub in the room and when I show up they check me in to a room without a jetted tub when I go to talk to them about this they tell me that there are no rooms available with a jetted tub. So I can either cancel which it was spring break so everywhere in the Dells was booked, or I could take that room. So to not take away from my vacation I stayed with the room. To make matters worse my door would not latch. All you have to do was push it a little and it would open. When I spoke to the maintenance personnel they told me that this room should never have been rented out because of the door not working properly. I have tried for over three weeks now to get a refund that was approved and still nothing. I am beyond irate"

"The breakfast menu was fresh, with a good variety. I appreciated the ground to brew coffee machine. The hotel is nicely decorated and the beds were comfortable."

"Like this BW! No complaints, good breakfast, pool, patio, hot tub."

"Property offers many things to do! Prepare to walk - it’s a hike to the waterparks, activities & restaurants - or you can use the shuttle but during busy times it’s a wait. All in all my favorite place to stay in the dells! "