I was looking for a nice and affordable hotel not far from the Great Lakes Crossing outlets. I have tried several hotels in the past but this one was the bests. The room was clean and spacious and the staff were friendly. Beds were really comfortable and The kids enjoyed the indoor swimming pool and the free breakfast. Highly recommend it for families.
Room was clean. Staff were super attentive and friendly. Breakfast was great. Not only was there consistently a good breakfast, fully stocked, it was also fully staffed. This made breakfast far superior to other hotels where they run out of food and staff are scarce. Front desk was super helpful upon our very late arrival. We stayed for a week; getting back late each night; staff there to great us every time as if it was our home. They even offered us some coffee. EVERY SINGLE PERSON there was so sincerely kind. Randy gave us a lot of laughs. Our bed was comfy. Cleaning staff really paid attention to details. I really could not be any happier with the place and the people. It all just made for a great trip.
Came for a wedding and the hotel staff treated us very well. The breakfast waiters were very slow, but I don't think they were expecting such a huge crowd in the morning. Probably 30 at one time. The bar was very well run and kept the drinks flowing. Lol
I would definetly return to that hotel if I am ever around that area.
The hotel was paid in advance. However when we checked in, we were immediately charged $25 for potential "incidental expenses". We were never given a receipt for the $25 charge. We were told we would get the $25 taken off our charge when we checked out. When we checked out, they could not get a receipt for us showing that the $25 was taken off our charge. I have no way of knowing if the charge was actually take off!!
This is not right.
"Recently renovations vastly improved this facility"
I've stayed at this facility many times in the past years. In fact, whenever I travel to the Pontiac/Auburn Hills area Hawthorn Suites (previously Candlewood Suites) is where I prefer to stay. Security, cleanliness, room comfort...it's all there! Quick access to freeways, near several dineries and shopping areas, for me it's the ideal location. AND NOW, they provide a breakfast buffet. Made my recent stay even more enjoyable!!
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.