I was looking for a nice and affordable hotel not far from the Great Lakes Crossing outlets. I have tried several hotels in the past but this one was the bests. The room was clean and spacious and the staff were friendly. Beds were really comfortable and The kids enjoyed the indoor swimming pool and the free breakfast. Highly recommend it for families.
Stayed one night for a concert. Very nice staff; newer hotel with nice amenities. Very clean. Missed the breakfast due to the very late night out, but I understand it is very popular. About four miles from the Palace but big events generate alot of traffic so leave an hour early.
The hotel was paid in advance. However when we checked in, we were immediately charged $25 for potential "incidental expenses". We were never given a receipt for the $25 charge. We were told we would get the $25 taken off our charge when we checked out. When we checked out, they could not get a receipt for us showing that the $25 was taken off our charge. I have no way of knowing if the charge was actually take off!!
This is not right.
"Recently renovations vastly improved this facility"
I've stayed at this facility many times in the past years. In fact, whenever I travel to the Pontiac/Auburn Hills area Hawthorn Suites (previously Candlewood Suites) is where I prefer to stay. Security, cleanliness, room comfort...it's all there! Quick access to freeways, near several dineries and shopping areas, for me it's the ideal location. AND NOW, they provide a breakfast buffet. Made my recent stay even more enjoyable!!
Booked this as a mystery deal hotel, and stayed for one night. Great value for what I paid. Hotel was clean, and finishings are modern. Room was large with a small kitchen. Bathroom was small, but adequate and very clean. Bed was hard, but about what I expected for a 2 1/2 star. Front desk staff was very friendly.
My only complaint is that my room smelled a bit like someone was cooking or eating Indian food in it. Opened up the window, and it aired out a bit. I don't know what the hotel could do about this other than possible spray some febreeze or something.
We expected a larger continental breakfast, but what is offered is a small coffee bar with muffins, fruit and instant oatmeal. The fruit was fresh at least.
"It's undergoing a Reno.check in is below standard"
Great rooms.check em out.clean nice staff.when checking in the check in is surrounded by the breakfast bar ,lots of people standing having coffee.it looked bad so we asked to see a room.perfect room. The lobby is under a Reno.
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