Came for a wedding and the hotel staff treated us very well. The breakfast waiters were very slow, but I don't think they were expecting such a huge crowd in the morning. Probably 30 at one time. The bar was very well run and kept the drinks flowing. Lol
I would definetly return to that hotel if I am ever around that area.
The hotel was paid in advance. However when we checked in, we were immediately charged $25 for potential "incidental expenses". We were never given a receipt for the $25 charge. We were told we would get the $25 taken off our charge when we checked out. When we checked out, they could not get a receipt for us showing that the $25 was taken off our charge. I have no way of knowing if the charge was actually take off!!
This is not right.
-Extremely happy with the renovated rooms. Clean, functional, & decorated perfectly!
-Pet friendly hotel. Worked out great for us with our 2 dogs.
-Front desk/lobby area under construction. Didn't affect our stay, checked in & out within minutes.
All the staff we encountered at the hotel were amazing! they always were very pleasant and offered things above and beyond our expectations. all our requests were met warmly and treated very well. We would stay again just for the service... But of course the hotel was very clean and organized as well!
A stranger in a border city could not have been more protected, carefully cared for, and watched after. The breakfast could have included at least one warm item and yet this is not why my company selected Extended Stay
Booked this as a mystery deal hotel, and stayed for one night. Great value for what I paid. Hotel was clean, and finishings are modern. Room was large with a small kitchen. Bathroom was small, but adequate and very clean. Bed was hard, but about what I expected for a 2 1/2 star. Front desk staff was very friendly.
My only complaint is that my room smelled a bit like someone was cooking or eating Indian food in it. Opened up the window, and it aired out a bit. I don't know what the hotel could do about this other than possible spray some febreeze or something.
We expected a larger continental breakfast, but what is offered is a small coffee bar with muffins, fruit and instant oatmeal. The fruit was fresh at least.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.