Room, 1 Double Bed (NEW SWEET BED BY IBIS) | Building design

Reviews of ibis Amsterdam Centre Stopera

3 out of 5
ibis Amsterdam Centre Stopera
Valkenburgerstraat 68, Amsterdam

Reviews

8.4

Very good

Rating 10 - Excellent. 411 out of 1002 reviews" "
Rating 8 - Good. 409 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

sue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to the city center, staff was excellent along with quick check in. Rooms very small, super basic, so your paying for the location and not so much the room.
Stayed 2 nights in Apr 2024

8/10 Good

Colin

Travelled with family
Liked: Staff & service, amenities
Basic but quiet accommodation in a convenient location. Canal view was nice from our room. A few toilet smells towards the end of the stay and problems with re-stocking breakfast items on some days. Rather an early finish for drinks service in the evening.
Stayed 4 nights in Apr 2024

8/10 Good

brian

Travelled with group
Liked: Property conditions & facilities
Good amenities in the surrounding area and located in a quiet area of town yet 10-15min walk to the old town.
Stayed 4 nights in Apr 2024
Response from Team Ibis Amsterdam Centre Stopera on 23 Apr 2024
Dear Brian,Thank you for such a great review.We are delighted to hear that you appreciated the condition of ibis Amsterdam Centre Stopera, a testament to our commitment to providing well-maintained facilities. It is also gratifying to note that you enjoyed our peaceful yet central location, conveniently situated within a short walk from Amsterdam's charming old town.Should your travels bring you back to Amsterdam, we hope to welcome you once more to ibis Amsterdam Centre Stopera, ensuring another stay that is both comfortable and memorable.We look forward to a return visit from you in the future.Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
No coffee or tea in the room. Bed and pillows v comfortable. Quiet room.
Stayed 3 nights in Apr 2024
Response from Team Ibis Amsterdam Centre Stopera on 23 Apr 2024
Dear David, Thank you for taking the time to review your stay.We are delighted to hear that you found our beds and pillows to be comfortable, and your room quiet, ensuring a restful night's sleep. However, we regret to hear that certain aspects did not meet your expectations, such as the absence of coffee or tea making facilities in your room. We understand the convenience these amenities bring and offer them in our premium rooms for an enhanced experience. Additionally, we take pride in the cleanliness of our rooms and are pleased you found this to be satisfactory. We are also constantly striving to maintain and improve the condition of our hotel to ensure a pleasant stay for all our guests. Your satisfaction regarding our service is much appreciated, as our team works tirelessly to provide exceptional care. We look forward to the opportunity of serving you in the future and improving your perception of our room amenities and the overall hotel condition.We are looking forward to welcoming you again. All the best!Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms, very comfortable beds, clean and tidy with a great breakfast selection. Would stay again and good location
Stayed 2 nights in Apr 2024
Response from Team Ibis Amsterdam Centre Stopera on 20 Apr 2024
Dear Chris,Thank you for such a positive review.It is truly rewarding to know that our commitment to cleanliness met your expectations and that you found the beds in our rooms to be very comfortable. Our SweetBeds by ibis are indeed designed to offer a restful night's sleep. We're also thrilled that our breakfast selection started your day on a high note, and that our central location enabled you to easily explore the best of Amsterdam. Our team at ibis Amsterdam Centre Stopera strives to provide excellent service, and we are overjoyed to receive your 100% satisfaction rating. Your positive experience is a testament to their efforts.It would be our pleasure to have you return on another occasion. Very best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we wanted, a nice clean room right in the centre of Amsterdam. Friendly staff, nice bar.
Stayed 3 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 9 Apr 2024
Dear Benjamin,Thank you for this high rating.We are thrilled to hear that you found your room to be impeccably clean and our hotel's condition to meet your expectations. Your kind words regarding our friendly staff and the pleasant atmosphere of our bar are greatly appreciated. It's fantastic to know that our room amenities enhanced your stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service
All the staff at the front desk were very friendly. Would be better if a kettle was supplied in the room but staff were happy to get me hot water
Stayed 3 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 1 Apr 2024
Dear Lucy, We appreciate your feedback.We are thrilled to hear that our front desk team made a great impression with their friendliness. While we regret that the absence of a kettle in standard rooms did not meet your expectations, we are pleased to inform future guests that our premium rooms offer coffee and tea facilities, along with complimentary mineral water. The cleanliness of our rooms is a top priority, and your high rating in this aspect is much appreciated. Although your comment on the hotel's condition is noted, we are proud that our service has left a lasting positive impression.We look forward to welcoming you back in the future.Kind regards,Team Ibis Amsterdam Centre Stopera

8/10 Good

MONICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and super clean
Stayed 3 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 29 Mar 2024
Dear Monica.Thank you very much for sharing your positive review.It is heartening to hear your commendation of our pristine rooms, which our housekeeping team diligently maintains for the comfort and satisfaction of our valued guests. We're also thrilled that the condition of our hotel met your expectations, reflecting our commitment to providing a top-notch environment for our visitors. Your kind words regarding our service are deeply appreciated, as our team strives to ensure an exceptional stay for every guest. Lastly, we are delighted that our room amenities contributed to a memorable experience for you.It would be a pleasure to have you return on a future occasion.Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 28 Mar 2024
Dear John,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff very friendly
Stayed 3 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 22 Mar 2024
Dear Ben, Thank you very much for this kind review of your recent stay.We're thrilled to hear that our location served you well for exploring the city and that you found our staff to be very friendly. Your appreciation of the cleanliness of your room highlights our team's commitment to providing a spotless environment for our guests. Additionally, we're glad that the hotel's condition met your expectations and that you were satisfied with the services provided. The positive feedback on the room amenities confirms our efforts to ensure a comfortable stay.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
great property, super friendly staff, would definitely return
Stayed 3 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 18 Mar 2024
Dear Heidi,Thank you for this kind feedback concerning your visit.We're thrilled to hear that our staff's friendliness stood out during your stay, and it is wonderful to know that you found the property to be great. Our team takes great pride in ensuring our guests have a comfortable and enjoyable stay. We are also delighted that you were satisfied with the cleanliness of your room and the overall condition of our hotel, reflecting our commitment to high standards.We look forward to welcoming you back on future visits. Kindest regards,Team Ibis Amsterdam Centre Stopera

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay here and the staff were very kind. The room was lovely and great for what we needed. The only thing that let it down was the noise you could hear from the surrounding area, could hear chairs being moved / dragged upstairs and some people slammed the doors.
Stayed 3 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 18 Mar 2024
Dear Laura,Thank you for taking the time to share your review.It's rewarding to hear that our staff's kindness and the quality of your room met your expectations. We're glad that our SweetBeds provided you with the comfort needed for a pleasant stay, and that our central location facilitated your exploration of Amsterdam's highlights. We acknowledge your feedback regarding the noise disturbances and while our double-glazed windows and higher floor rooms typically reduce noise levels, we regret any inconvenience you may have experienced. We do offer earplugs at the front office to ensure our guests have a restful night.We hope to welcome you back. Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Bela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location staff are super friendly Close to shopping and metro
Stayed 6 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 10 Mar 2024
Dear Bela,Thank you for sharing your review.We're delighted to hear that our location proved convenient for your shopping and metro access needs, and that our staff's friendliness contributed positively to your experience. It's also gratifying to learn that you found the room cleanliness to be impeccable. Our team is pleased that the overall condition of our establishment met most of your expectations, and we're thankful for your high praise regarding our service. We understand that there's always room for improvement, and we take note of your rating on room amenities as a valuable insight into where we can enhance our guest experience.We look forward to welcoming you again. Best regards,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel gd place for a weekend city break
Stayed 2 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 10 Mar 2024
Dear Neil, Thank you very much for this kind review.We're delighted to hear you found our hotel to be a clean and suitable place for a weekend city break. It's wonderful to know that the cleanliness of our rooms and the condition of our hotel met your expectations. Our team takes great pride in maintaining a high standard for our guests. However, we notice your satisfaction with our service did not quite match the high marks given to other aspects of your stay. While specifics were not mentioned, we are committed to providing an exceptional experience and would love the opportunity to ensure every aspect of your stay is excellent. Your comments regarding room amenities are appreciated, and we're glad to know they were largely to your liking. We strive to provide all the necessary comforts and conveniences.We look forward to welcoming you back again in the future. Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Vikrambir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place must recommend to others and the staff is outstandingly amazing
Stayed 3 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 10 Mar 2024
Dear Guest,Thank you for taking the time to share your positive feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We all look forward to seeing you again in the future. Best regards,Team Ibis Amsterdam Centre Stopera

8/10 Good

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A basic hotel but the staff were so helpful and friendly it really made our stay great.
Stayed 2 nights in Mar 2024
Response from Team Ibis Amsterdam Centre Stopera on 10 Mar 2024
Dear Paul, Thank you for taking the time to share your feedback.We're thrilled to hear that our team's friendliness and helpfulness stood out during your stay, making it a memorable one. We take pride in our attentive service and are glad it positively impacted your visit. It's also pleasing to know that the condition of our hotel met your expectations, reflecting our commitment to providing a well-maintained environment for our guests. However, we note your remarks regarding room cleanliness and wish to express our sincere apologies. While we uphold high standards of cleanliness, we will reinforce our efforts to ensure that every aspect of our guest's experience is nothing short of excellent. Your compliments on the room amenities are much appreciated, and we're happy to hear that they added comfort to your stay.We hope we will have the opportunity to see you again in the future. Best regards,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a nice size. Not giant, not tiny. Bed was big and comfy. Always warm. great location. walkable to most things. Longest walk was to vondelpark but it was very fun to walk through on the way , and there are trams nearby if you want to walk less and are very good price and you can use contactless on trams these days . Bolt taxi app works well also.
Stayed 3 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 10 Mar 2024
Dear Nadine,It was a pleasure to receive this great review.We're delighted to hear that the size of our rooms met your expectations and that you found our SweetBeds comfortable for a good night's rest. It's great to know our central location contributed to a pleasant stay, allowing you to explore Amsterdam's beautiful sights with ease. We appreciate your positive feedback on the cleanliness of our rooms and the overall condition of our hotel. While we understand that the absence of certain amenities may have been noted, we're glad that our available services, including the proximity to public transportation options, enhanced your visit.We look forward to welcoming you back. Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

Odeeno

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 10 Mar 2024
Cher hôte,Merci pour cet agréable commentaire.Nous sommes ravis d'apprendre que la propreté de nos chambres et l'état de notre établissement ont répondu à vos attentes. Nous nous efforçons de maintenir un haut niveau de service et d'accueil. Il est également satisfaisant de constater que vous avez trouvé nos services à la hauteur. Nous prenons bonne note de votre retour concernant les équipements de la chambre et nous regrettons que ces derniers n'aient pas entièrement répondu à vos besoins. Nous sommes à votre disposition pour toute demande spécifique lors de votre prochain séjour afin d'améliorer votre confort.Nous espérons vous revoir bientôt.Bien à vous,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and clean, staff were helpful, and very friendly, and the breakfast was excellent! Would definitely stay there again as very accessible to Amsterdam city centre.
Stayed 2 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 3 Mar 2024
Dear David, Thank you for this feedback concerning your recent visit.It's wonderful to hear that you found our hotel exceptionally clean and our staff to be helpful and friendly. We're also thrilled that our breakfast selection met your expectations and contributed to a great start to your day. Accessibility is key, and we are glad you appreciated our central location, which indeed puts guests within easy reach of Amsterdam's city centre and its many attractions.We look forward to welcoming you again soon, Best regards,Team Ibis Amsterdam Centre Stopera

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Amenities
The bar staff were miserable for no reason at all.
Stayed 2 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 3 Mar 2024
Dear Ryan, Thank you for sharing your feedback concerning your recent stay.We're glad to hear you found our service satisfactory. It's our aim to provide a welcoming atmosphere and we're pleased that our efforts resonated with you. However, we regret to hear that our bar staff did not meet your expectations on this occasion. Please rest assured that we are committed to providing a friendly and professional service at all times. We also note your comments regarding room cleanliness and amenities. Our team takes great pride in maintaining our facilities to a high standard, as evidenced by our daily housekeeping service and the recent complete renovation of our property in 2018. We will continue to strive for excellence in these areas.We hope to welcome you back. Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 3 Mar 2024
Dear Sebastian,Thank you for your positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Mr Nigel Robert

Stayed 3 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 22 Mar 2024
Dear Robert,Thank you for this positive review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy walking distance to the centre. This is the third brand of this hotel I’ve stayed at in Europe - all the same, clean, tidy,,well staffed and polite.
Stayed 2 nights in Jan 2024
Response from Team Ibis Amsterdam Centre Stopera on 25 Feb 2024
Dear Helen,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that our staff left a positive impression with their friendliness, and that our central location provided convenient access to the heart of the city. It's wonderful to know that the consistency of cleanliness, tidiness, and service across our properties has met your expectations once again.We look forward to seeing you again. Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable, friendly and helpful experience
Stayed 2 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 25 Feb 2024
Dear Kim,Thank you for such a positive review of your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.Thank you again; we hope to welcome you back soon.Kind regards,Team Ibis Amsterdam Centre Stopera

8/10 Good

Anna-Louise

Stayed 3 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 22 Mar 2024
Beste Louise,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk zien we je snel nog eens!Team Ibis Amsterdam Centre Stopera

8/10 Good

Nia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe location. Good breakfast and quiet at night.
Stayed 3 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 18 Feb 2024
Dear Nia,Thank you for sharing this review.We're delighted to hear that you found our location convenient and felt safe during your stay. It's great that our breakfast met your expectations and that you enjoyed peaceful nights with us. Thank you for acknowledging the cleanliness of the room and the condition of our hotel. Our team is thrilled to receive your compliments on the service provided. We note your appreciation for the room amenities, and we're proud that our premium room options with additional comforts, such as coffee/tea making facilities and mineral water, contribute to a pleasant stay.We look forward to welcoming you back on a future occasion.Best regards,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Logan

Stayed 2 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 22 Mar 2024
Dear Logan,Thank you for this positive review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on future occasions. Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 12 Feb 2024
Dear Matthew,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Ibis Amsterdam Centre Stopera on 11 Feb 2024
Beste Wendy,Bedankt voor deze mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Ethan Reece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Team Ibis Amsterdam Centre Stopera on 11 Feb 2024
Dear Ethan,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We look forward to having the opportunity to welcome you back in the future. Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean rooms and staff are friendly and helpful. Good location within walking distance to main points of interest. Quiet area.
Stayed 3 nights in Jan 2024
Response from Team Ibis Amsterdam Centre Stopera on 1 Feb 2024
Dear Justine, thank you for taking the time to share your experience at our hotel.We're delighted to hear that the cleanliness of our rooms met your expectations and that our team's service contributed positively to your stay. It's wonderful to know our location provided convenient access to the main points of interest, and we're glad you appreciated the tranquility of our area.We look forward to the pleasure of seeing you again in the future. Kind regards,Team Ibis Amsterdam Centre Stopera

8/10 Good

Charles S

Stayed 5 nights in Jan 2024
Response from Team Ibis Amsterdam Centre Stopera on 11 Feb 2024
Beste Charles, Hartelijke dank voor deze enthousiaste beoordelingMet vriendelijke groet,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 16 Jan 2024
Beste Laura,Hartelijk dank voor deze mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Stephen

Stayed 4 nights in Jan 2024
Response from Team Ibis Amsterdam Centre Stopera on 13 Jan 2024
Dear Stephen,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back on a future visit.Kind regards,Team Ibis Amsterdam Centre Stopera

6/10 Okay

Colleen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel itself was very nice and in a nice location, however, the room was not as clean as it should have been. The floors in the room and bathroom look like they have not been mopped and all around the shower drain was dirty. On a good note, the beds were pretty comfortable, the shower was hot and had good water pressure, and the location was quiet and close enough for us to walk to restaurants, shopping, canals, and the tram. All of the staff from the front desk people to the cleaning crew were also very nice.
Stayed 6 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 14 Jan 2024
Dear Colleen,Thank you for your recent stay and for taking the time to leave a review.We're delighted to hear that you found our beds comfortable and our location convenient for exploring the city's attractions and amenities. It's also great to know that our staff made a positive impression with their friendliness. However, we regret to hear about your experience with the cleanliness of your room. We pride ourselves on maintaining the highest standards of cleanliness and hygiene, which is affirmed by our daily housekeeping service. Please rest assured that we take your comments seriously and continuously strive to meet our guests' expectations.We hope to see you again in the future. Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough
Gave us an early check in which was nice. Room was clean and the bed was adequate
Stayed 3 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 29 Dec 2023
Dear James,Thank you for this positive feedback.We're glad to hear that the early check-in added a touch of convenience to your stay and that you found your room to be clean. Our SweetBeds are indeed designed for comfort, and it's great to know they met your expectations. While we strive for excellence in all areas, we notice your ratings suggest there might be room for improvement. Rest assured, we are committed to providing a high-quality experience for all our guests and appreciate your feedback as it helps us maintain and improve our standards. We hope you had the opportunity to enjoy the proximity to Amsterdam's central attractions and the amenities provided in our premium rooms, such as the complimentary mineral water and coffee/tea making facilities.We look forward to welcoming you for another pleasant stay. Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

john

Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 29 Dec 2023
Dear John,Thank you for sharing your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again.Kind regards,Team Ibis Amsterdam Centre Stopera

8/10 Good

Jorge, Boynton Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 27 Dec 2023
Dear Jorge,Thank you for this positive review of your stay with us.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again in the future.Best regards,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near city centre. Great staff and fantastic beds
Stayed 3 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 27 Dec 2023
Dear Nigel,Thank you for this positive review of your stay with us.We are thrilled to hear that you found our staff to be great and that our SweetBeds provided you with fantastic comfort. It's always rewarding to know that our guests appreciate the cleanliness of their rooms and the overall condition of our hotel. We're delighted that our services met your expectations and contributed to the enjoyment of your stay.We look forward to welcoming you for another pleasant stay. Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Rhian Sara

Stayed 3 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 29 Dec 2023
Dear Rhian Sara,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back in the future. Kind regards,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

ISIDRO, Oradell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 22 Dec 2023
Dear Isidro,Thank you for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Team Ibis Amsterdam Centre Stopera

2/10 Terrible

Mahmoud

Stayed 3 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 22 Dec 2023
Beste Mahmoud,Bedankt voor uw feedback.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Een volgende keer staan we graag weer voor u klaar.Hartelijke groet,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Kevin, SURPRISE

Stayed 2 nights in Mar 2023
Response from Team Ibis Amsterdam Centre Stopera on 15 Jan 2024
Beste Kevin,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Team Ibis Amsterdam Centre Stopera

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and walkable to nearby stores and restaurants

4/10 Poor

Robyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Staff was quite rude on arrival, was more busy talking to another member off staff and not interacting with us, to then slap us with a €28 fee we weren’t expecting with no explanation what it was for. Left us starting the trip off on the wrong foot as we weren’t made to feel welcome on the hotel
Stayed 2 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 11 Dec 2023
Dear Robyn,Thank you for taking the time to share your feedback,We are disheartened to hear that your interaction with our staff did not meet the warm and welcoming standards we strive for, and we sincerely apologize if there was any confusion regarding the additional fee at check-in. We are committed to ensuring clear communication of all charges to provide a seamless experience for our guests. Regarding room cleanliness, we pride ourselves on our daily housekeeping service and are disappointed to learn that we fell short of expectations in this area during your stay. Your comfort and satisfaction are paramount to us, and we will be looking into these matters internally to ensure they are addressed effectively.We look forward to welcoming you back. Best wishes,Team Ibis Amsterdam Centre Stopera

6/10 Okay

Gerry

Disliked: Property conditions & facilities
Over price
The room isn’t the price i paid
Stayed 3 nights in Nov 2023
Response from Team Ibis Amsterdam Centre Stopera on 11 Dec 2023
Dear Gerry,We thank you for sharing your experience with us.We are sorry to hear that your stay did not meet your expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case. We take pride in our hotel's prime location in the heart of the city, close to major attractions, and our recent complete renovation in 2018 aimed to enhance our guest comfort. It's important to us that our guests find value in their stay, so we're disappointed that you felt the room did not match the price paid.We hope to welcome you back again soon.Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

Letícia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Team Ibis Amsterdam Centre Stopera on 11 Dec 2023
Dear Leticia,Thank you for this kind feedback concerning your visit.We are delighted to hear that you appreciated the service provided by our staff. Our team strives to offer a warm and welcoming atmosphere for all our guests.Wishing you all the best and looking forward to your next visit,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely helpful staff
Stayed 1 night in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 5 Dec 2023
Dear Emma,It was a pleasure to receive this great review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. We look forward to seeing you again on your next stay.Best wishes,Team Ibis Amsterdam Centre Stopera

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team Ibis Amsterdam Centre Stopera on 5 Dec 2023
Dear Andrew,Thank you for sharing this review of your time at our hotel.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you for another pleasant stay. Best wishes,Team Ibis Amsterdam Centre Stopera

8/10 Good

Frances

Stayed 3 nights in Nov 2023
Response from Team Ibis Amsterdam Centre Stopera on 23 Dec 2023
Dear Frances, Thank you so much for these kind comments about your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit.Kind regards,Team Ibis Amsterdam Centre Stopera