Jamaica Waterpark Holidays

overall had a good time. There were issues in the room slight mildew smell. and limited drink options also had to ask for drinks to be made strong. lock your door staff will just walk in the room with little warning

Room we were assigned smelled damp, was dark, had stained pillows and no natural light. We woke up on day 1 to a large roach in the bathroom. The front desk was advised and Shanice from guest relations was very sympathetic and kind. An upgrade was not offered, but we were switched to a different room by the end of the day. The bellman was to come help with the relocation before dinner however, and did not show up. We waited over 2 hours, ultimately missing our dinner reservation and no one came. We went back up to the front desk as we were getting nowhere via email, phone or text and they were able to assist with getting someone to show us to our new room. They did however fail to activate our wristbands to the new room number, so back to the front desk we had to go. Overall, the day and night was wasted which was unfortunate as we were celebrating a birthday . The grounds are kept clean, everyone was friendly and nice. The jerk hut was really good after a nice swim. They had hookah for purchase if that’s your thing. Not a party hotel like the Riu, but if you’re looking for calm, this would definitely work.

Nice hotel, good vibes

overall had a good time. There were issues in the room slight mildew smell. and limited drink options also had to ask for drinks to be made strong. lock your door staff will just walk in the room with little warning

Room we were assigned smelled damp, was dark, had stained pillows and no natural light. We woke up on day 1 to a large roach in the bathroom. The front desk was advised and Shanice from guest relations was very sympathetic and kind. An upgrade was not offered, but we were switched to a different room by the end of the day. The bellman was to come help with the relocation before dinner however, and did not show up. We waited over 2 hours, ultimately missing our dinner reservation and no one came. We went back up to the front desk as we were getting nowhere via email, phone or text and they were able to assist with getting someone to show us to our new room. They did however fail to activate our wristbands to the new room number, so back to the front desk we had to go. Overall, the day and night was wasted which was unfortunate as we were celebrating a birthday . The grounds are kept clean, everyone was friendly and nice. The jerk hut was really good after a nice swim. They had hookah for purchase if that’s your thing. Not a party hotel like the Riu, but if you’re looking for calm, this would definitely work.

Nice hotel, good vibes