Isla Contoy Waterpark Holidays

The food was enjoyable with good seasoning, and the facilities were clean and well-maintained, which made the stay feel safe and comfortable. However, the service around the pools left much to be desired—there simply weren’t enough bars or attentive staff compared to other resorts I’ve visited, like Royal Haciendas. The limited number of restaurant options also made the dining experience feel less varied. Overall, the property itself is nice, but the service and amenities did not quite measure up to the standard I was expecting.

This property is a lot of fun. The music is terrible though. They need to get a better DJ. The food is excellent. The rooms are decent but they really need to renovate.

Pros: beautiful, well-maintained property, very attentive and friendly staff, delicious food, easy transportation to and from the airport, quiet location, not crowded at all, a truly relaxing vacation, most guests were seniors or families with young children Cons: We visited in September not knowing seaweed at the beach was a problem, the winter months would be a better time to go. We were offered free salon services or excursions if we agreed to attend a 1 1/2 hour “presentation” so beware, it’s just a sales pitch to join a membership to their hotels

The hospitality, activities, sate of the art wellness spa, pools and dining options make this place one of the best places to visit and experience. This hotel is worth any money you can spend. The entire facility, rooms and surrounding area kept clean at all times. Services , meals and beverages are premium. I give this hotel a 10/10.

It was a great stay!

Our stay at Haven Riviera Cancún was absolutely unforgettable, and so much of that is thanks to the incredible staff. Special shout-outs to: • Mik Gala at Mixology – your creativity and joyful service made every cocktail experience a delight. • Jose and the trainee Luis at Pool Concierge – your attentiveness and friendliness made our poolside time truly relaxing. • Gabrielle and the team at the Mexican Steakhouse – thank you for your impeccable service and making every meal memorable. • Sandi at Housekeeping – your care and attention to detail made our room feel perfect every day. Each of these team members went above and beyond to make our 21st anniversary celebration extra special. Haven Riviera Cancún is a beautiful resort, but it’s the people who make it truly exceptional. We are so grateful for their dedication and hospitality and can’t wait to return!

Pros: beautiful, well-maintained property, very attentive and friendly staff, delicious food, easy transportation to and from the airport, quiet location, not crowded at all, a truly relaxing vacation, most guests were seniors or families with young children Cons: We visited in September not knowing seaweed at the beach was a problem, the winter months would be a better time to go. We were offered free salon services or excursions if we agreed to attend a 1 1/2 hour “presentation” so beware, it’s just a sales pitch to join a membership to their hotels

The hospitality, activities, sate of the art wellness spa, pools and dining options make this place one of the best places to visit and experience. This hotel is worth any money you can spend. The entire facility, rooms and surrounding area kept clean at all times. Services , meals and beverages are premium. I give this hotel a 10/10.