Isla Contoy Waterpark Holidays

It's the nice, chill and spacious place

Staff was nice, food was ok was really bland, Mimi bar didn’t have a big selection and water in bathroom didn’t work for about an hour.

The property was wonderful! The food was great! And the pool was AMAZING!

Everything was excellent. We enjoyed your special vacation.

GORGEOUS resort. Staff so friendly! Food was great. Only negative was the seaweed but what can you do?

We didn't spend any time and the general pool area, but our private swim up pool was awesome.

Awesome view, staff were very accommodating. Sunrise every morning right on beach,only problem was the Sargassum!

We have stayed at several all inclusive resorts in the Cancun area. We are a family with elementary aged kids that like activities. We were excited to visit Ava. We loved the room. It was kept very clean and the bed was very comfortable. The food at every restaurant was good and the drinks were also very good. The staff was attentive and fairly quick, everywhere.We also liked the unique activities, like “minute to win it” at digit bar, water aerobics, the obstacle course in the main pool, and many others. We were disappointed that we had to pay extra for some of the activities, like bowling, the arcade and laser tag but we tried them and we really enjoyed them. The biggest disappointment was for our girls because the kids club was not what we were expecting. The schedule was not flexible and had the kids outside all morning. It seems fine, but did not allow a break from the sun for the kids. They were not permitted to choose activities like past resorts. You either did what was on the schedule or not. Their trampolines were broken during our entire 6 day stay. And there were no toys to play with, just the indoor playground. They did enjoy the art class each day. But that was for one hour and we had to wake up early to sign up for it. The hardest part for parents is the 2 hour “family hour” everyday. It is supposed to be a time for families to come in and play with their kids. But in reality, no one wants to sit and watch their kids play at a kids club. It was empty.

I loved the room. The best part was the ocean view, breathtaking. There were 2 downfalls though. The shower was cold and the toilet was clogged. After reading the multiple signs, not throw paper in toilet, it was still clogged. And the receptionist didn't really explain much about the hotel, as far as how to get to the room, if there is an elevator or stairs, room service or other amenities in the building. Basically, if I didn't ask, I wouldn't know. But overall, I enjoyed my stay.

It's the nice, chill and spacious place

Staff was nice, food was ok was really bland, Mimi bar didn’t have a big selection and water in bathroom didn’t work for about an hour.