West Auckland Waterpark Holidays

Staff were helpful, and very accommodating of our later arrival. Room was as expected for the price we paid. Only thing that wasn't great was the lack of ventilation in the bathroom, the entire bathroom was dripping wet after using the shower which left us having to use our towels to dry the floor, meaning we needed more towels and couldn't help with the environmental notice. Otherwise it was what we needed to rest our head at the end of each day for our short trip.

I stayed at this hotel last night. Unfortunately, my experience at reception was disappointing. One of the female staff members was very rude and aggressive in her attitude. She did not greet or welcome us, and her tone made us feel uncomfortable. It seemed like she was speaking to customers in a harsh and intimidating way rather than providing friendly customer service. I hope the management will address this issue and provide better customer service training, as a warm and respectful welcome makes a big difference to guests’ experiences.

Loved our stay and very much appreciated the room upgrade, card and chocolates - a super lovely gesture to make our anniversary even more memorable. The rooms seemed well sound proofed from city noise outside. The room had everything we needed, comfortable beds and well thought out. All the staff were so friendly and helpful, a really good vibe. The heated pool was nice especially if you hit it at a quiet time or respectful families - but if you’re unlucky to get squealing kids in the pool it feels chaotic and loud. The location was perfect and so close to great restaurants. Sky Bar was a highlight, great cocktails and amazing views.

Friendly and relaxed atmosphere

Loved our stay and very much appreciated the room upgrade, card and chocolates - a super lovely gesture to make our anniversary even more memorable. The rooms seemed well sound proofed from city noise outside. The room had everything we needed, comfortable beds and well thought out. All the staff were so friendly and helpful, a really good vibe. The heated pool was nice especially if you hit it at a quiet time or respectful families - but if you’re unlucky to get squealing kids in the pool it feels chaotic and loud. The location was perfect and so close to great restaurants. Sky Bar was a highlight, great cocktails and amazing views.

I stayed at this hotel last night. Unfortunately, my experience at reception was disappointing. One of the female staff members was very rude and aggressive in her attitude. She did not greet or welcome us, and her tone made us feel uncomfortable. It seemed like she was speaking to customers in a harsh and intimidating way rather than providing friendly customer service. I hope the management will address this issue and provide better customer service training, as a warm and respectful welcome makes a big difference to guests’ experiences.

Loved our stay and very much appreciated the room upgrade, card and chocolates - a super lovely gesture to make our anniversary even more memorable. The rooms seemed well sound proofed from city noise outside. The room had everything we needed, comfortable beds and well thought out. All the staff were so friendly and helpful, a really good vibe. The heated pool was nice especially if you hit it at a quiet time or respectful families - but if you’re unlucky to get squealing kids in the pool it feels chaotic and loud. The location was perfect and so close to great restaurants. Sky Bar was a highlight, great cocktails and amazing views.

I stayed at this hotel last night. Unfortunately, my experience at reception was disappointing. One of the female staff members was very rude and aggressive in her attitude. She did not greet or welcome us, and her tone made us feel uncomfortable. It seemed like she was speaking to customers in a harsh and intimidating way rather than providing friendly customer service. I hope the management will address this issue and provide better customer service training, as a warm and respectful welcome makes a big difference to guests’ experiences.

Always consistently clean and comfortable. Good value for money and love having the option to save on your private vehicle storage by leaving it with the staff, whilst overseas. I have used this motel several times and will continue to do so as long as it stays like it is. Thank you BK team 🙌

Loved our stay and very much appreciated the room upgrade, card and chocolates - a super lovely gesture to make our anniversary even more memorable. The rooms seemed well sound proofed from city noise outside. The room had everything we needed, comfortable beds and well thought out. All the staff were so friendly and helpful, a really good vibe. The heated pool was nice especially if you hit it at a quiet time or respectful families - but if you’re unlucky to get squealing kids in the pool it feels chaotic and loud. The location was perfect and so close to great restaurants. Sky Bar was a highlight, great cocktails and amazing views.