Northern Arizona Waterpark Holidays

Lots of very good, one major very bad. The good: 1. Rooms are beautiful, modern & clean. Great views too. 2. All hotel staff, from door man, bell hop, front desk, pool bartender were very friendly & helpful. 3. Pool & hot tub = fabulous. 4. Brand new restarant (Render) was fantastic. Shout out to our waiter Dennis. One of the best experiences in recent memory. 5.. Overall a very nice place with reasonable rates . The BAD & UGLY: I am making an accusation and intend to file a police report to hopefully focus attention on this disgusting fly in the ointment. We ate at the Salted Lime our second night with a party of 7. The food was OK at best. The service was absent. Two people had to go to the bar to get the drinks they ordered, one dish was delivered late. We handed our waitress three credit cards to split the bill. One of the parties never got his card back. We did but the next morning we got several fraud alerts. Three purchases made for almost 2k. This was the only time during our trip that this credit card left our sight or our hands. The other party went back the next day and asked for his card back. He was told they had turned it into security. When he went to security, they knew nothing about it. Draw your own conclusions but we know what we know. Guess it takes just one bad hire to stain the reputation of an entire establishment. Too bad. This waitress needs to be fired quickly at the very least. Arrested & prosecuted? Yes

Na

Our room was large and clean. A good option to stay if you don't mind being off the strip

Na

Our room was large and clean. A good option to stay if you don't mind being off the strip