South Pacific Waterpark Holidays

Unfortunately, Beachcomber Island Resort was extremely disappointing and did not match what was advertised on Expedia. This property is listed as a 4-star resort, but in our experience, it was closer to a 2-star property at best. We saw roaches at the breakfast buffet, including on serving utensils. The food was poor, the drinks included in the package were nearly undrinkable, and our shower had mold. The rooms are not fully sealed, so noise carries throughout the night. We also felt overnight guests were often overlooked while staff catered more to day-trip visitors. The conditions were bad enough that we left three nights early and paid to stay elsewhere. We spoke directly with the General Manager about our experience. He later contacted me and stated that we would be refunded for our three unused nights and meals. At his request, I provided my banking information for the refund. After receiving it, he stopped responding. I have followed up and still have not received the promised refund. We travel frequently and have used Expedia for years, and this is the first property we have stayed at that differed this much from its listing. I strongly recommend Expedia reevaluate the 4-star rating. I would not recommend this property.

Lots of activities for kids. Staff were so helpful and friendly

Food was expensive. Resort enjoyable and relaxing. Golf course across the road was pretty and fun.

Clean, friendly staff, great spot, water activities were great. Some of the conservation activities didn’t happen and there was no communication about it which was strange as we were waiting and nobody arrived.

Lots of activities for kids. Staff were so helpful and friendly

Food was expensive. Resort enjoyable and relaxing. Golf course across the road was pretty and fun.

Unfortunately, Beachcomber Island Resort was extremely disappointing and did not match what was advertised on Expedia. This property is listed as a 4-star resort, but in our experience, it was closer to a 2-star property at best. We saw roaches at the breakfast buffet, including on serving utensils. The food was poor, the drinks included in the package were nearly undrinkable, and our shower had mold. The rooms are not fully sealed, so noise carries throughout the night. We also felt overnight guests were often overlooked while staff catered more to day-trip visitors. The conditions were bad enough that we left three nights early and paid to stay elsewhere. We spoke directly with the General Manager about our experience. He later contacted me and stated that we would be refunded for our three unused nights and meals. At his request, I provided my banking information for the refund. After receiving it, he stopped responding. I have followed up and still have not received the promised refund. We travel frequently and have used Expedia for years, and this is the first property we have stayed at that differed this much from its listing. I strongly recommend Expedia reevaluate the 4-star rating. I would not recommend this property.

Lots of activities for kids. Staff were so helpful and friendly

The accommodation was exactly as described—clean, comfortable, and well maintained. The real highlight was the staff, who were incredibly friendly, helpful, and always welcoming. Their cultural show was absolutely incredible and made the stay truly memorable.

Unfortunately, Beachcomber Island Resort was extremely disappointing and did not match what was advertised on Expedia. This property is listed as a 4-star resort, but in our experience, it was closer to a 2-star property at best. We saw roaches at the breakfast buffet, including on serving utensils. The food was poor, the drinks included in the package were nearly undrinkable, and our shower had mold. The rooms are not fully sealed, so noise carries throughout the night. We also felt overnight guests were often overlooked while staff catered more to day-trip visitors. The conditions were bad enough that we left three nights early and paid to stay elsewhere. We spoke directly with the General Manager about our experience. He later contacted me and stated that we would be refunded for our three unused nights and meals. At his request, I provided my banking information for the refund. After receiving it, he stopped responding. I have followed up and still have not received the promised refund. We travel frequently and have used Expedia for years, and this is the first property we have stayed at that differed this much from its listing. I strongly recommend Expedia reevaluate the 4-star rating. I would not recommend this property.

Lots of activities for kids. Staff were so helpful and friendly